Advanced Home Services

[redacted],
We are sorry to hear that you have not had a good experience with our company. Customer satisfaction is one of our top priorities and while we did everything we could to work with you and your insurance company to achieve 100% satisfaction, it appears we have failed to fully satisfy...

you.
 
We stand behind our work, as well as the diagnosis and work that was performed. We do apologize, however, that we were unable to fully satisfy you. If there are any issues in workmanship for the work that was performed, we happily stand behind our warranty.
 
Best of luck,
Cody

Hi [redacted], I apologize that you didn't have a great experience with our company. From our records and in speaking with the technician this is what we have recorded. We originally received the call to come out and scheduled for 06/09 for our technician to come out. He arrive diagnosed the problem and...

gave options and then was told by [redacted] that he wanted to think about it. We then left and received a call later saying he would like to go forward with one of the options. I've attached the options sheet. He chose option 1 which was to install a new bag filter in the home.  We agreed to come back and do the work on 06/13.
After arriving at the home and getting signatures authorizing the work to be done and for what price we then began the work. After completing the work and in trying to collect payment as previously discussed we were told that someone else was going to pay us later. That is not what was agreed upon and then [redacted] asked about doing other work. When we stated we had completed the work that was agreed upon he told our technician to leave the house. We then called the local police in order to collect on the payment that was agreed upon before work was completed. 
This is not how we like to do business but We had completed everything that was stated, and documented what would be done and for the price that it would be. We completed our side of the contract and then were refused payment. 
In order to prevent this type of situation from happening we have the invoice that is created with details of what would be done and the price and get authorization signatures before we begin any work. In this case [redacted] was not upholding his part of the agreement. We don't like needing to resort to this but do need to be paid for the services that have been agreed upon and completed.
 
Thank You

Hi I'm writing about the current complaint we have. I don't want to get into a fight through complaint responses and broadcast this through everyone but here is what happened. When we sent out technician to do the work the customer was drunk and only in his underwear. We presented options, then they called us again in the next few days and requested we come back to do the work. When coming back to do the work he was again drunk with a gun by the door and when we finished the work and attempted to collect payment he told the technician to get out of the house. We then called to police who came over and we then were able to collect payment. I'm sure I could get a police report but dont want to broadcast through the complaint that "We showed up to a drunk and near naked customer and came back later at his request. We weren't going to do work when he was drunk that first night. Then drunk again he backtracked from our agreement. We held up everything that we said we would do." the complaint is from the wife who was never at the home and did not have the interaction with us. 
 
Please let me know any advice.
 
Thank You,
Advanced Home Services
Cody C[redacted]

Complaint: [redacted]The technician did come to our home and talked with my husband. He put some input on a pad of some sort which included all three projects for $887.00, not just one option. We did not get a copy of that and we did not get an itemized bill. What you sent still is not an itemized bill. The technician did come to our home and completed one item which he completed in an hour maybe an hour and a half at the most. We did not know he was coming until the day of the service. I had already left for work so I didn’t know I needed to leave the credit card. My husband did not tell the technician to leave the house. He told him we would pay it when his wife returned home with the credit card. He did not say someone else would be paying the bill. We are still requesting a refund. I am rejecting this response because:Sincerely,[redacted]