ADVANCED HOOD CLEANING

Dear Dispute Resolution Consultant, Thank you for the opportunity to respond to [redacted] ’s complaintShe is justifiably upset with the situation she was in at the end of her month-to-month leaseThe owners were getting a divorce and decided to stop making payments on the condoThey decided that the best thing for them was to do a short sale as they owe more on the unit than it is worthThe [redacted] ’s were understandable concerned that the unit would sell immediately and they would have to move with little noticeThe [redacted] ’s were not in a position to immediately move as they had no money saved for a security depositRather than give them a day notice to move I encouraged the owner to allow them to stay in the place while the property was on the market at a reduced rent to allow them to save moneyFrom the beginning of the short sale process the [redacted] ’s requested that the security deposit be released to them prior to move out so that they could have money to moveTime and time again I asked the owner if they would be willing to do that and repeatedly they were notThe owners asked me if it is to release the security deposit before a tenant moves outI said it is almost unheard ofI have been in property management for 25+ years and have never seen it done onceI told [redacted] that multiple timesThey continued to ask and continued to get more and more upset over the owner’s unwillingness to release the depositWhile it is true that I had the [redacted] ’s security deposit in my Trust Account, the State does not allow me to release funds merely because I hold the fundsThe lease that the [redacted] ’s agreed to says I am to release the funds after they have given possession back to meI have working days to release the funds after they move out and give the keys back to mePlease see a copy of that clause below from their lease: I have also attached a copy of the walk through [redacted] left the condo in amazingly good condition considering she has kids in a bedroom apartmentPlease note that the walk through was done on the 4thHere is a copy of her ledger showing what the charges and credits were: In the course of selling the condo the washing machine overflowedDuring the dry out process the [redacted] ’s used more electricity (to run fans) than they had used the year beforeThey were credited $on their first electricity bill and then $on their final billThis covered the differenceBecause [redacted] scheduled the walk through for the 4th , still had remaining items in the property and a minor amount of cleaning still needing to be done, she was charged for days of rentPlease see the clause in their lease that states they “shall pay rentuntil all keys and garage door openers have been physically returned to the landlord” Here is a copy of their security deposit ledger showing I wrote the refund check on 8/10/15: Attached you will see a copy of the returned security deposit that [redacted] cashed on 8/13/Your letter to me is dated 8/14/As you can see I returned it promptly, far before the working days were expired which would have been 8/24/Please let me know if you have any further questionsSincerely,

Dear Dispute Resolution Consultant, Thank you for the opportunity to respond to [redacted]’s complaint. She is justifiably upset with the situation she was in at the end of her month-to-month lease. The owners were getting a divorce and decided to stop making payments on the condo. They...

decided that the best thing for them was to do a short sale as they owe more on the unit than it is worth. The [redacted]’s were understandable concerned that the unit would sell immediately and they would have to move with little notice. The [redacted]’s were not in a position to immediately move as they had no money saved for a security deposit. Rather than give them a 30 day notice to move I encouraged the owner to allow them to stay in the place while the property was on the market at a reduced rent to allow them to save money. From the beginning of the short sale process the [redacted]’s requested that the security deposit be released to them prior to move out so that they could have money to move. Time and time again I asked the owner if they would be willing to do that and repeatedly they were not. The owners asked me if it is normal to release the security deposit before a tenant moves out. I said it is almost unheard of. I have been in property management for 25+ years and have never seen it done once. I told [redacted] that multiple times. They continued to ask and continued to get more and more upset over the owner’s unwillingness to release the deposit. While it is true that I had the [redacted]’s security deposit in my Trust Account, the State does not allow me to release funds merely because I hold the funds. The lease that the [redacted]’s agreed to says I am to release the funds after they have given possession back to me. I have 14 working days to release the funds after they move out and give the keys back to me. Please see a copy of that clause below from their lease:  I have also attached a copy of the walk through. [redacted] left the condo in amazingly good condition considering she has 4 kids in a 2 bedroom apartment. Please note that the walk through was done on the 4th. Here is a copy of her ledger showing what the charges and credits were:  In the course of selling the condo the washing machine overflowed. During the dry out process the [redacted]’s used more electricity (to run fans) than they had used the year before. They were credited $20 on their first electricity bill and then $61.90 on their final bill. This covered the difference. Because [redacted] scheduled the walk through for the 4th , still had remaining items in the property and a minor amount of cleaning still needing to be done, she was charged for 4 days of rent. Please see the clause in their lease that states they “shall pay rent... until all keys and garage door openers have been physically returned to the landlord”.  Here is a copy of their security deposit ledger showing I wrote the refund check on 8/10/15:  Attached you will see a copy of the returned security deposit that [redacted] cashed on 8/13/15. Your letter to me is dated 8/14/15. As you can see I returned it promptly, far before the 14 working days were expired which would have been 8/24/15. Please let me know if you have any further questions. Sincerely,