Advanced Improvements Inc

As discussed, Ms*** did not meet the criteria for the promotion offered, but a gift card has been mailed out anyways to close this matter
sans-serif;">
Restaurant.com Gift Cards
Qty
Item
$Restaurant.com Gift Card
Shipping Option
FREE Standard Shipping (3-business days)
Shipping Address
*** *** ***
*** ** ***
Customization Info
Gift Recipient Information:
TO: *** ***
Your Information:
FROM: Advanced Improvements
Custom Message:
Thank you for meeting with us to discuss your solar needs
Please let me know if you have any questions or require any additional information
Thank you,
Athena Cox
Advanced Improvements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to clarify that Athena Cox and I have NEVER spoken!  The company NEVER responded to any of my 3 phone calls or my 3 e-mails to various employees!  So to respond to my Revdex.com complaint by saying "As discussed" is a lie!  Also, the only criteria to receive the $100.00 gift card was to caland schedule an In-Home estimate with the home owner. Which I did! Also, my intial estimate took place on July 5, 2013, which means this company took almost one year to even resopnd to me.  This is no way to run a business. I really was interested in getting a solar system but found it too expensive.  But I was planning to get a tank-less water system through this company but their rude and unprofessional attitude made me choose a different company.  All a business has is its reputation. When you don't follow through with a promise or promotion, and you ignore your customers, you won't have many customers or make much money in the long run!  
Regards,
[redacted]

The email response was sent to a representative of the Revdex.com, after having a discussion about the complaint. The representative asked me to compile my response in an email and send it to her - therefore, the email response stated "As discussed..."
Referring to the phone call that just took place.
Nowhere in my email did I state that I had a conversation with [redacted].
 
[redacted] requested a $100 gift card - this was already mailed out and confirmation of that was sent in my previous response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I suppose that we can just ignore the fact that all of this could have been avoided if your salesperson or you would have simply returned my calls or email.  But I guess it's not until a business is publicly called out, that they begin to to take notice.  I'm also still unclear regarding the "criteria for the promotion" that you claim I did not meet.  Since the only qualifier was that I schedule an appointment for an estimate in my home.  The radio promotion, which I recorded, clearly states that was the only qualifier.  I thank you for the gift card.  Although an aploogy, for ignoring me,  would be nice. 
Regards,
[redacted]

Review: I heard an advertisement on KFI and KABC talk radio regarding the benefits of owning solar panels vs leasing them. The Ad went on to say that they would give the home owner a $100.00 restaurant gift card for just getting an In-Home estimate. I called the "800MySolar" number, and was connected to Advanced Improvements. I scheduled an estimate for July 5, 2013. I did let them know that I called in responce to their $100.00 gift card advertising. But when our sales Rep came to our home to give us the estimate, he did not have and gift cards. When I asked if it would be comeing later he responded "Yes". Several weeks later, I e-mailed him and specifically asked when we would be receiving our gift card. At that piont, he stopped responding to my e-mails. So I called. I told the person who answered the phone what had happened and she referred me to [redacted]. I left several messages on [redacted]'s voicemail but never heard back. I left a message on their web page but still no response. I called today and asked to speak to a manager/owner but was connected to yet another voicemail. It is illegal to advertise an offer (incentive) to get home owners to call and then never produce the incentive.Desired Settlement: I would like my $100.00 restaurant gift card as promised. The gift card is supposed to be to my favorite restaurant which is Outback Steak House. An apology would be nice too.

Business

Response:

As discussed, Ms. [redacted] did not meet the criteria for the promotion offered, but a gift card has been mailed out anyways to close this matter.