Advanced Integrated Mechanical Specialists

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the response does seem to make sense if it is accurate that each franchise is assigned to a specific geographic area I spoke with the gentleman from the [redacted] office and he stated that the Air Serve of the [redacted] covers [redacted] , Virginia.I need to know how to proceed with the complaint against Air Serve of the [redacted] .I do find that this resolution pertaining to Air Serve of [redacted] is satisfactory to me Regards, [redacted]

June 17, 2014
Good Morning [redacted]I am replying to a complaint from [redacted], on Thursday March 19, 2014:30pm our answering service received a call from [redacted], one of his tenets has no heat, [redacted] my technician ran the call, found the unit filter clogged, bad inducer motor and the heat exchanger rusted, [redacted] turned the switch off and called [redacted] from his company cell, letting him know the findings, that the system should be replaced, [redacted] gave [redacted] the Credit card info for the Diagnostic fee, which was 88.24, Thursday morning we ran the CC, [redacted] started calling [redacted]s cellphone saying that he wanted his money back, [redacted] called the office and called [redacted] and left a message to please call the office. Couple of days when by and [redacted] called [redacted]s cell phone again. I left another message for [redacted]. Following day [redacted] called the office and I spoke with him about [redacted]s findings, Suggested that the City of [redacted] come out to look at the Furnace, due that it might be harmful to his tenets and that if [redacted] was wrong, I had no problem refunding his money. At this point [redacted] started to cuss me tell me that was a low life and that our company sucked and used some other choice works. I asked him not to speak to me like that. At no time did I ever cuss [redacted], Im the office Manager and I don't speak to people like that, I belleve [redacted] is trying. to turn this around due to he is a owner that doesn't want to put and upgrades in his rentals, [redacted] himself tell how the conditions of his system, [redacted] was well a where that [redacted] turned the system off. All I asked is that he has the City of [redacted] come out and look at the system and if my Technician was wrong we would refund. [redacted] has not call the City Inspector nor have we received and report. My techniclan when out on a overtime call and call [redacted] had a friend of his that is no HVAC tech turn the furnace back on. I still say that the City inspector should still look at [redacted] rental, Mr. Rodrinar should call [redacted] City Inspector to make sure that the furnace is not a health hazard to tenets. If you need any further Information, please do not hesitate to call me at ###-###-####. [redacted] filed the complaint against the wrong AireServ, AlreServ are Franchise, our is the [redacted], He placed the Complaint on [redacted] which is [redacted], Different owners. So please make sure that the complaint on [redacted] is removed. Thank you for your help on this matter,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the response does seem to make sense if it is accurate that each franchise is assigned to a specific geographic area.  I spoke with the gentleman from the [redacted] office and he stated that the Air Serve of the [redacted] covers [redacted], Virginia.I need to know how to proceed with the complaint against Air Serve of the [redacted].I do find that this resolution pertaining to Air Serve of [redacted] is satisfactory to me. 
Regards,
[redacted]

Contact has been made with the client and we have confirmed this complaint was a mistake.  We are a franchise and it was meant for a neighboring franchisee.   We do not have an employee by the name of [redacted] and our service call is more than $88.24.  
Please contact the...

client for confirmation and let us know when we can expect the complaint removed.
Thank you in advance for your help.

Review: Aire Serv came to a rental property my brother and I own together under a company partnership, [redacted], because the furnace would not function at all. It did not even go on.

We had to leave but they called very shortly after we left so they were there for maybe only 10-15 minutes and told us that the entire furnace needed to be replaced at a cost of $5,000. He said he could install the new furnace the next day.

We called Aire Serv because our regular service guy was busy but we decided to get his opinion before spending $5,000. Our second opinion came and found that there was no power to the unit at all. After investigating he found a switch at the top of the steps that was turned off that kills the power to the furnace. We were in the process of showing the house to have it rented so likely a prospective tenant thought it was a light switch. Our 2nd opinion HVAC guy flipped the switch, turned on the thermostat, and everything has been working fine ever since.

Clearly there was nothing wrong other than the kills switch being turned off and the guy from Aire Serv was trying to sell us something we did not need. Our unit looks very old and dirty because it is in an old unfinished cellar of a 200 year old house so he probably figured it should be an easy sale. He also charged us $88.24 for the service call. When I called to complain and ask for a refund we were told that maybe we just need to get a city inspector out there to look at the unit and see if everything is okay. Clearly trying to intimidate us to back off to keep the city inspector out of our rental property. My brother got a little scared and did not call again but I decided to call back and [redacted], the technician who came to the house, now tried to tell me that he turned the switch off and that he "banged on the unit with his screwdriver" and that must have fixed it. He said we should thank him for fixing it... I wanted to be sure to get the name of the company to make a formal complaint and I did so and I told him that I was done and would not contact them again.

Later I got a call from a woman in the office saying that she understands that I keep calling her technician (I called once) and asking what my problem was. She was very rude and nasty and was clearly not calling to help but to be confrontational. I told her I had no further business with her. This is now a MONTH after the original service call... the woman in the office says... well, I think we just need to send a city inspector out to take a look at that furnace and make sure it is safe. This is payback because I called again and did not back down. It is a month later, she is clearly not worried about anyone's safety.

If it was not for the threatening and intimidation I would probably have let this entire thing go and just not have used their services again. But I am so disgusted by this tactic of trying to bully people.Desired Settlement: Would really like a refund and an apology in writing.

Business

Response:

Contact has been made with the client and we have confirmed this complaint was a mistake. We are a franchise and it was meant for a neighboring franchisee. We do not have an employee by the name of [redacted] and our service call is more than $88.24.

Review: I am having a cooling problem with my heat pump. The tech came to my home on July 31, 2013 and looked for the problem and found the Schrader valve leaking freon, this was tightened. Freon was then added to the system until the freon line sweated. Before the freon was added I was told the freon would cost for 1-3 lbs. @ $264.87. I did not know the going rate for 410A freon at this time, so told them to proceed. After 5 days I had the same problem and the tech came again on 8/5/2013 and said he could not find any problem. The system is sitll not working correctly as the temperature still goes up. I have since found out that 410A freon is going at a rate of between $26 and $32. So that means if you had one pound of 410A freon put in by this company it would cost $264.87 This is highway robbery. This company is also called Aire Serv. There is also an Aire Serv company in Front Royal and was told by them that I am not located in their service area, but the one in [redacted] is, however I still got an extra charge for being out of area by the Aire Serv in [redacted], normal charge $75, my charge $88.24.Desired Settlement: I believe I should be reimbursed for at least half the cost of the freon, of $264.87, plus $13 from the service chager of $88.24. This would be acceptable by me. I would at least have the one half of the freon charge.

Business

Response:

**. [redacted] We are aware of the price of [redacted], Our price is flat rating, which includes labor, price of refrigerant, insurance, The client is out of our work area, so there is a surcharge of 88.24 is applied to anyone over, 15 miles from our shop, **. [redacted] was informed before , we sent a service Tech., to his residence. As far as we know, **. [redacted] didn’t call back with further concerns or complaints, If we were aware of a continuing problem, we would of responded to him in a timely fashion. Please find attached our, work orders, that are signed by **. Seal, for the work in question. Please do not hesitate to contact us, if there is any further assistance needed. Respectively[redacted]Service Manager [redacted]Office Manager [redacted]Owner

Review: In November I contacted AIMS at the recommendation of the regional [redacted] tankless water heater representative, [redacted], as we had continual problems with our master shower hot water supplyBetween December and May we patiently waited for **[redacted] to research special [redacted] circumstances, order the necessary parts to correct what he determined was an incorrect installation by the original contractor, and arrange to perform the serviceWe lost hot water twice in the early months of 2013, and in order to prevent future loss, pending repairs, were advised by **[redacted] to disengage the recirculating component of the [redacted] unitDespite repeated promises to schedule the required repairs, I had to call the AIMS office multiple times in an effort to politely request the repairs to be doneA repair appointment 2/13/13: **[redacted] failed to show, or cancel.On 2/25/**[redacted] and his plumber arrived, but all they were prepared to do was flush out the water tanks, not perform repairs.3/1/13: **[redacted] emailed confirmation that he would have repairs completed by the end of March 2013.3/26/13: I emailed **[redacted] asking about our serviceNo response.4/3/13: I called to ask about our repairs**[redacted] claimed he had given our needs to his plumber, who was supposed to schedule serviceSubsequently, repairs were scheduled for 4/30/13.4/24/13: [redacted] (secretary) called and said they would have to reschedule after 5/13/as **[redacted] was going out of townHe would call by 5/15/13, and we were a priority.5/20/13: I called AIMS office to ask, firmly, to get a repair commitment date, or to tell us they were not interestedAsked for honesty[redacted] said she would get hold of **[redacted] and get back to us.5/20/13: [redacted] called and told me they couldn't help us, as ours was a plumbing problem and they only did Heating and Air work.There were many more contacts with AIMS, initiated by myself, as we tried to be patient and hopeful for the needed repairs.Desired Settlement: We request that **[redacted] provide us with a full written description of: The assessment he made of our problem, explaining what he found to be wrong, and why; and The exact nature of what and how repairs should be madeas after these many months we will have to start with a new and qualified plumber.I plan to share these with [redacted]'s parent company, and our regional representative, who has been incredibly helpful and supportive
Consumer
Response:
From: [redacted]
Date: Tue, Oct 15, at 5:AM
Subject: Re: complaint ID [redacted]
To: [email protected]
Dear Revdex.com,Thank you for your notice re: lack of response from AIMS, LLC.I have not had nay response from them at this time
Thank you for your efforts