Advanced Internal Medicine

We have reviewed the patient complaint and agree with her desired settlement We do take responsibility from a clinic perspective in that the patient was not given the insurance options and verification did not take place with what lab facility her insurance requires her to use We have spoken to [redacted] labs and have asked that they make our clinic, Advanced Internal Medicine, the responsible party for the billI have also personally reached out to the patient with an apology for the mishap and ensured her that the bill would be paid for by us She was very happy with the call and resolution I also told her she can reach out to me with any other concerns Her continued loyalty as a patient with our practice is valued and appreciatedLet me know if you need anything else on this caseThank you and please confirm receipt of this message

We have reviewed the patient complaint and agree with her desired settlement.  We do take responsibility from a clinic perspective in that the patient was not given the insurance options and verification did not take place with what lab facility her insurance requires her to use.  We have...

spoken to [redacted] labs and have asked that they make our clinic, Advanced Internal Medicine, the responsible party for the bill. I have also personally reached out to the patient with an apology for the mishap and ensured her that the bill would be paid for by us.  She was very happy with the call and resolution.  I also told her she can reach out to me with any other concerns.  Her continued loyalty as a patient with our practice is valued and appreciated. Let me know if you need anything else on this case. Thank you and please confirm receipt of this message.