Advanced Janitor Supply Reviews (4)
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Advanced Janitor Supply Rating
Address: 1233 Siler Rd, Santa Fe, New Mexico, United States, 87507
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Atlas Foundation Repair spoke to [redacted] when we scheduled the repair regarding the carpet being lifted and being laid back down, Atlas lays it back but does not stretch and tack it back like a carpet professional would. When we called the week before the repairs to confirm she was expecting...
Atlas, The office manager also communicated with her that we lay it back down but do not stretch and tack it back. She stated that she understood we just laid it back down, After the repair her husband stated he was not notified of the carpet not being stretched. Atlas did not have his contact number in the system, all correspondence and scheduling was with his wife. The contract also states that we are not responsible or liable for carpet repairs.
Atlas Foundation Repair did perform repairs to the property. The adjustments to another company's pilings could not be made due to the pilings being left too high and are heaving at this time. We refunded the charge and explained to the homeowner that once the property dries out, We would be glad to...
adjust the existing pilings from another company. As for the damaged water line, The line was fixed immediately with pvc so there was no water loss and we came back at another time due to the homeowner requesting copper instead. If the homeowner provides proof to Atlas that there was a loss of large amounts of water, We would be glad to compensate for that. The patio door was not damaged by Atlas, The manager onsite opened the door and it broke immediately due to being rotted out with water damage. He went and got the homeowner and addressed the door as soon as we opened it so there was no miscommunication. The yard and sidewalk was damaged by the company that dropped off materials, Atlas will take responsibility for the damages made to the yard. The manager has visited with the homeowner and we have a schedule date of December 18, 2015 to make any repairs necessary.
atlas is schedule to go to the house on 1/22
Atlas does not agree to these terms and would like to go to arbitration.