Advanced LED Lights Reviews (%countItem)
Advanced LED Lights Rating
Address: 8623 Par Ln, Rogers, Arkansas, United States, 72756-8078
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I have been trying to get parts UNDER WARRANTY for a light I purchased. I have been sent the wrong item 3 times.
I purchased an ARC 600 LED LIGHT which had a power supplly failure. I contacted customer service and have had multiple emails sent back and forth regarding getting this part under warranty. I finally had enough and sent them an email stating how I felt and now they are completely ignoring me. I have a very expensive led light which needs repair. In the meantime another LED light I bought has also failed and I am in need of parts for. After my last email which I can forward you if you like, customer service (NATHAN) will not respond to my last email. I have tried multiple times over the last 4-5 months to reach by telephone and they will not return my calls. I did get a one time call that was returned. The only answer I keep getting is that they are sorry and are trying to source parts. These parts they are trying to source are in China somewhere and I am left with no anwers or explanations on why they are so slow in getting parts. I am currently sitting with LED lights which need repairs and I cannot get parts for them because they will not respond to my emails or telephone calls. Can you please contact these people and see if I can get some help with my very expensive lights.
After all moths of troubles and not getting any customer satisfaction I would like this resolved ASAP. If they cannot get parts for the lights I am having troubles with than I believe that they should be replaced.
In reference to the customer complaint..
I understand the frustration of the customer as I have been frustrated as well throughout this process as I have had to rely on others, an outaide source to help with this matter. The customer is need of a particular part for a light that we no longer produce so the part has had to be sourced through the original manfacturer, which is overseas. The pandemic has made matters worse. After providing pictures and part numbers on numerous occasions the manufacturer has provided the incorrect part each time. This is something that we are continuing to work on resolving, as I will not be happy until the customer is happy/satisfied. We recently provided a new light to the customer to replace the light that he is having issues with and I will continue working on sourcing the part needed.
They talk nice on the phone, IF you can get them to answer. Talk is cheap. I have a defective light and am not satisfied. I received my ARC Series 2.0 light with package in tack. Once opened, I discovered that the remote control did NOT come with a battery. I had to go to the store a pick one up. Remote works to turn the unit on and is SUPPOSED to have a setting for grow and a setting for flower. Only one setting will work for my unit. I spoke with the service department and they assured me they would send out a new remote. It has been three and a half weeks now and still no new remote. I did mange to get through on the phone last week and again was promised a new remote would be sent out right away. Nathen was apologetic and couldn't understand why it hadn't been sent already. I gave Nathen a deadline, today, 3/25/2020, My mail has been delivered and still no remote. I have tried multiple times to contact Nathen ( manager of operations ) with no success. I can not leave a voicemail as their mailbox is FULL for every line they use, sales, customer service or other. This is either a failing company with false advertising. Or perhaps I'm just lucky in getting the run around!!
I had a in warranty problem with my LED and Advanced LED and they expect me to do extensive disassembly and installation of electrical components.
I have a in warranty problem with my advanced LED and they only sent me a part and didn't offer to replace it. It requires electrical wiring and significant disassembly and reassembly. I do not feel unsafe having to do the work myself and feel it should be covered under warranty.
I would like a replacement light. I can send back the broken light at Advanced LEDs expense.
E-mail from business:
***,
Thank you! I was aware that this customer was going to file a claim with Revdex.com, as he stated it, several times.
He has been taken care of. I have actually went above and beyond on normal policies and procedures to ensure that he was.
Please let me know exactly what you need from me to be able to dispute this complaint.
If you need any more information feel free to email me or contact me at the number below.
Thank you
E-mail from consumer:
I wanted to let you know they have contacted me and I have sent my light back. However I'm extremely unhappy about the customer service and the way I have been treated. The simple repairs have now taken well over a month because they have been very slow and dismissive. I still don't have my light and I'm not sure when I will.
The customer service has been awful and they have been rude and condescending. Expecting the customer to do extensive warranty work including wiring and then to treat me poorly has been a truly horrible experience.
It doesn't surprise me they haven't responded because I have found it extremely difficult to get them to help in a timely matter.
Thanks for your help, it's been a unfortunate experience and I have been shocked they have a good rating on Revdex.com. Frankly the Revdex.com's high rating is one of the major reasons I picked this company.
Hopefully other customers don't have to experience the same thing!
Takes your money but will not respond to inquires about the status of the order.
I purchased a product from this company on March 21st. I was billed $1,621.25 on March 22nd. However after being told by the person who took my order (over the phone) that I would receive an email confirmation of the order I never received any confirmation. I was also told the order should ship within two weeks and I would receive a confirmation when it shipped. I have never received any shipping confirmation either. I have called this company over 20 times in the last week but every time I am sent to voice mail. I have left many voice mails asking them to return my calls but after more than a week of attempts they have continued to ignore my messages. I have also attempted to reach out to them by email on multiple occasions and have like wise received no response from anybody.
This company will take you money and then never answer their phones or respond to messages and as far as I can tell is not sending me the product I ordered from them for a very large sum of money.
I would like the business to respond to me and confirm the status of my order, tell me if it shipped, if not why hasn't it shipped and when will it ship, and I would like a receipt for my order. They also need to figure out why nobody ever answers their phones. If something were to go wrong or I need a replacement I would be unable to contact them and would be left on the hook for a very expensive faulty product. I would like an explanation of why they are not answering phones or responding to messages via phone or email and what they intend to do in the future to ensure this problem doesn't continue.
I finally received a call back from this company and was provided the information I was seeking.