Advanced Limousine Service

We rented a party bus limo from them last week for my husband's birthday. More than once I requested that we not receive any of the buses with forward facing seats and requested the party limo bus we reserved back in August 2017. They confirmed that specific bus was available and even sent another confirmation with pictures to confirm with us. So imagine our surprise when the driver shows up in the wrong bus. We paid over $1000 for the same vehicle that we specifically said we DID NOT want...the bus with forward facing seats and a table, like in an RV. I conveyed my anger and frustration with the driver, who just shrugged it off. I contacted them the next day and was met with no apologies whatsoever or any reasons to why we received the incorrect vehicle. The office manager just said, "the driver said there were no complaints" which was a flat out lie. Can you believe that was her professional answer as to why we were given the wrong vehicle? I have never left a bad review for a company, nor have I have lodged a complaint with the Revdex.com, but I feel like we were completely ripped off and taken advantage of. Shame on them for running a business based on falsehoods. I have all the email communications to back up this review and complaint.