Advanced Lock Service

I am a single mom of young children I called this company over the weekend First they quoted me minutes which was okay at the moment I called them back minutes from my first call and was told the tech was minutes outminutes later I call back Was told he was minutes out Spoke to the gentleman for over minutes and still did not see my tech drive by or come near my property I asked the tech to call me directly He did The tech was awesome Very polite towards me however I was pissed to find out he was given my address but in Surprise not GLENDALE!! By now it is near 4pm I called them at 2: He finally got to my home around 4: REMEMBER I AM LOCKED OUT OF MY HOME WITH YOUNG CHILDREN NO FOOD NO WATER AND YES EVERYONE I SPOKE TO KNEW THIS!!! He worked on doors until 6pm and still could not pick my locks He was not equipped with a drilleventhough it was his idea to drill thru the lock I saw my neighbor finally come home...so I went over there and with their help we were able to resolve the issue This company in my opinion is not staffed accordingly to handle the locksmith business I don't know whose fault it was giving the tech the wrong address either *** in the office/the dispatcher or the tech who inputed in incorrectly in his GPS Either was this is unacceptable After it was all said and done I asked for a managers call back first thing Monday Well today is Monday and can not get either *** or *** on the phone I have recently learned they are the owners??? Really? Owners and they allow this time of behavior I shouldn't be surprised though They cant even call me back or even take my call That night I had sunburnt heat exhausted children None ate a decent dinner One was so exhausted and tired he wasn't fully making sense Yes I did bring this up to our family physician and they gave me at home things to do I will close in this, there has been one person through all of this that has been professional and polite *** in the office has been awesome She has better customer service skills than anyone thus far Thank you ***!!!

I am a single mom of 3 young children. I called this company over the weekend. First they quoted me 45 minutes which was okay at the moment. I called them back 53 minutes from my first call and was told the tech was 15 minutes out...20 minutes later I call back. Was told he was 2 minutes out. Spoke to the gentleman for over 2 minutes and still did not see my tech drive by or come near my property. I asked the tech to call me directly. He did. The tech was awesome. Very polite towards me however I was pissed to find out he was given my address but in Surprise not GLENDALE!! By now it is near 4pm. I called them at 2:43. He finally got to my home around 4:30. REMEMBER I AM LOCKED OUT OF MY HOME WITH 3 YOUNG CHILDREN NO FOOD NO WATER AND YES EVERYONE I SPOKE TO KNEW THIS!!! He worked on 2 doors until 6pm and still could not pick my locks. He was not equipped with a drill... eventhough it was his idea to drill thru the lock. I saw my neighbor finally come home...so I went over there and with their help we were able to resolve the issue. This company in my opinion is not staffed accordingly to handle the locksmith business. I don't know whose fault it was giving the tech the wrong address either [redacted] in the office/the dispatcher or the tech who inputed in incorrectly in his GPS. Either was this is unacceptable. After it was all said and done I asked for a managers call back first thing Monday. Well today is Monday and can not get either [redacted] or [redacted] on the phone. I have recently learned they are the owners??? Really? Owners and they allow this time of behavior. I shouldn't be surprised though. They cant even call me back or even take my call. That night I had 3 sunburnt heat exhausted children. None ate a decent dinner. One was so exhausted and tired he wasn't fully making sense. Yes I did bring this up to our family physician and they gave me at home things to do. I will close in this, there has been one person through all of this that has been professional and polite. [redacted] in the office has been awesome. She has better customer service skills than anyone thus far. Thank you [redacted]!!!