Advanced Marketing Solutions

Here is my personal reply to ID ***.We have discussed every one of these issues with Mr*** over and over.We worked together for a year.Once his term ended, he conveniently filed a complaint with you.I remain open to discussion with Mr*** to ensure he understandseverything.Thank you for
your consideration

I am rejecting this response because:As I stated in my complaint, I attempted to resolve this situation of not calling on the right days/times, invalid leads, and not recording calls. It was a year contract and I did not say in my complaint it wasn't. When the company was not living up to it's expectations on multiple occasions as noted in the first complaint, I attempted to cancel since they weren't doing what they said they would. At no point during any conversation did they say that recordings weren't made because of the recipient rejecting it. I have an email from them which I can provide stating "Our.wav files server experienced technical difficulties during your call session. As a result, there may be missing or incomplete .wav files with todays leads. we are sorry for any inconvenience." Obviously based upon their response, they are lying about this as they are calling on the correct days and following up on issues with leads. They would not fix these situations which run a hefty $135/month and a setup fee of $375.Based upon these breaches of contract, I am demanding back the full amount requested

I am rejecting this response because: As I stated in my complaint, I attempted to resolve this situation of not calling on the right days/times, invalid leads, and not recording calls.  It was a year contract and I did not say in my complaint it wasn't.  When the company was not living up to it's expectations on multiple occasions as noted in the first complaint, I attempted to cancel since they weren't doing what they said they would.  At no point during any conversation did they say that recordings weren't made because of the recipient rejecting it.  I have an email from them which I can provide stating "Our.wav files server experienced technical difficulties during your call session.  As a result, there may be missing or incomplete .wav files with todays leads.  we are sorry for any inconvenience."  Obviously based upon their response, they are lying about this as they are calling on the correct days and following up on issues with leads.  They would not fix these situations which run a hefty $135/month and a setup fee of $375.Based upon these breaches of contract, I am demanding back the full amount requested.

We are writing in response to Mr. [redacted]'s 9/29/2017 service issue concerns (ID#[redacted]).As we celebrate our 26th year as a small business we have always established a customer first philosophy and environment.We are open and available for discussion and communications in our Roseville CA office via email, text and live customer service Monday to Thursday from 9AM to 5PM PST.We are a marketing program that works on behalf of Real Estate agents to help them both build and promote their brand. We work as a personal assistant to help build interest in Mr. [redacted]'s service offerings by making phone calls on his behalf in targeted areas. Mr. [redacted] specifically selected.Although we strive to achieve the very best results on each and every call session, we are, after all, a marketing company. The outcomes are never guaranteed.However, I have earned my A+ Revdex.com rating by always being available to discuss programs and readily offer ideas to increase visibility and ultimately, program production.1) We are a subscription based service that offers programs in 12 month -non cancellable- increments. It's stated very clearly on the service agreements each and every client personally completes. Clients can stop the program, but remain liable for the program term and costs they have personally selected, much like a cable TV or cell phone provider. Mr. [redacted] completed his scheduled term.We would be glad to share Mr. [redacted]'s service agreement with you upon his consent to release.2) Mr. [redacted] stated we are not calling on schedulted dates. We have run on a preset schedule that delivers results to Mr. [redacted] on a biweekly basis since 10/4/2016.We strive for the best results possible on every outing. However, we do not always find success.We simply reschedule that session to a subsequent day to ensure find results.We inform all clients (and have informed Mr. [redacted]) via email of each and every occasion that we did not have results and then reran that schedule date.3) Mr. [redacted] also stated that we are to record his calls and send them for his review.We do when they are available. However, we are required to disclose that we record the calls. If a prospect asks to turn that recording off, we do. It's the law. Then we can continue our call.Of the last 22 leads we have provided to Mr. [redacted], we supplied 20 of the recorded calls.That drop rate is considerably lower than the industry standards. Our program takes time for our clients to establish rapport and nurture the leads we develop to fruition.I am absolutely positive that as Mr. [redacted] continues to follow up the leads: he will achieve a great return on his investment.I am always available to discuss our services and encourage Mr. [redacted] to reach out at any time.It's my goal to ensure that our clients understand not only the terms of their agreements, but the possibilities for success through our system Sincerely,[redacted]President/CEO