We received a call from the customer on Monday, January 9th, and immediately referredthe incident to our Operations Department management to investigateOur equipment and procedures were carefully reviewed, and the matter was discussed with the manager who was on site at the time of the incidentAfter our investigation, a Division Manager called the customer on January 9th, and discussed the situation, and apologized to her.We sincerely thank the Revdex.com for making us aware of this complaintand the opportunity to respond
Complaint: ***
I am rejecting this response because: The company did call and apologize, but they stated they are going to continue to use the faulty counterfeit detectorI do not understand how such a large company can use a machine that falsely identifies real money as fakeI want to warn all customers that according to the representative that I talked to that the managers should not be confiscating moneyIf the waiter or manager is telling you that your money is counterfeit, please ask for it back and take it to the bank to confirmThe detection device that Jim'a Restauraunt is using was programmed for new bills, so if you have an older bill it registers it as fakeIf the customer believes the waiter then they are being cheated out of their money
Regards,
*** ***
We received a call from the customer on Monday, January 9th, and immediately referredthe incident to our Operations Department management to investigate. Our equipment and procedures were carefully reviewed, and the matter was discussed with the manager who was on site at the time of the...
incident. After our investigation, a Division Manager called the customer on January 9th, and discussed the situation, and apologized to her.We sincerely thank the Revdex.com for making us aware of this complaintand the opportunity to respond.
We received a call from the customer on Monday, January 9th, and immediately referredthe incident to our Operations Department management to investigateOur equipment and procedures were carefully reviewed, and the matter was discussed with the manager who was on site at the time of the incidentAfter our investigation, a Division Manager called the customer on January 9th, and discussed the situation, and apologized to her.We sincerely thank the Revdex.com for making us aware of this complaintand the opportunity to respond
Complaint: ***
I am rejecting this response because: The company did call and apologize, but they stated they are going to continue to use the faulty counterfeit detectorI do not understand how such a large company can use a machine that falsely identifies real money as fakeI want to warn all customers that according to the representative that I talked to that the managers should not be confiscating moneyIf the waiter or manager is telling you that your money is counterfeit, please ask for it back and take it to the bank to confirmThe detection device that Jim'a Restauraunt is using was programmed for new bills, so if you have an older bill it registers it as fakeIf the customer believes the waiter then they are being cheated out of their money
Regards,
*** ***
We received a call from the customer on Monday, January 9th, and immediately referredthe incident to our Operations Department management to investigate. Our equipment and procedures were carefully reviewed, and the matter was discussed with the manager who was on site at the time of the...
incident. After our investigation, a Division Manager called the customer on January 9th, and discussed the situation, and apologized to her.We sincerely thank the Revdex.com for making us aware of this complaintand the opportunity to respond.