Advanced Medical Homecare Supply

RE: Complaint ID [redacted] Please see attached sales receipt.Ms [redacted] came into out store looking for a scooterWe didn't carry anything that she liked so she placed a special order out of a catalog for a scooter that she choseWe then placed the special order for her and delivered her the scooter.After using her new scooter she decide that she didn't like it and wanted to again order another scooterWe were more than happy to exchange her scooter, as per our return policy listed on her receipt and signed credit card receiptIf she chooses a scooter that was the same price, there would be no difference and no fee for delivery again nor any special order changeIf she chose another scooter that was less expensive that she would not receive any credit or refund.MsWhited was not satisfied with the scooter that she special ordered so, as per our policy, we ordered her another scooter of her choosing and delivered it to her satisfaction.If you have any questions or concerns, I may be contacted at 309-691-3600.Thank you, [redacted]

RE: Complaint ID [redacted]Please see attached sales receipt.Ms. [redacted] came into out store looking for a scooter. We didn't carry anything that she liked so she placed a special order out of a catalog for a scooter that she chose. We then placed the special order for her and delivered her the...

scooter.After using her new scooter she decide that she didn't like it and wanted to again order another scooter. We were more than happy to exchange her scooter, as per our return policy listed on her receipt and signed credit card receipt. If she chooses a scooter that was the same price, there would be no difference and no fee for delivery again nor any special order change. If she chose another scooter that was less expensive that she would not receive any credit or refund.Ms. Whited was not satisfied with the scooter that she special ordered so, as per our policy, we ordered her another scooter of her choosing and delivered it to her satisfaction.If you have any questions or concerns, I may be contacted at 309-691-3600.Thank you,[redacted]