Advanced Merchant Services

RE: CUSTOMER EXPERIENCE INFORMATION Customer Information: [redacted] Daytime Phone: ###-###-#### Evening Phone: ###-###-#### E-mail: [redacted] To whom it may concern, Our sincerest apologies for this poor experienceWe do not typically do in field, on-site installationsOur equipment is shipped programmed and all you do is plug it inWe do a training on the phone Options; we are happy to train the merchant via the telephone or she can return our equipment and we will cancel the account as requested once we've receive it It would need to be shipped with a written request to cancel Advanced Merchant Services, Inc [redacted] ***

We use an auto dialer to make outbound callsWhen merchants press 1, our company name is immediately disclosed twice, once in the recording prior to us answering the phones and again when we take the callEvery single call is recorded and at no time in this call did we ever allege to be any company other than Advanced Merchant ServicesAdditionally, when we send out to the forms to upgrade the terminal based on the prospect changing their credit card processing to us, the forms all have our name and logo on themTo further disclose in the first paragraph of the free placement form we clearly tell the merchant that we are not their current credit card processing company I'm sorry the merchant felt misled and had a poor experienceBased on the nature of the complaint, I am willing to WAIVE the contractual obligation of the $early termination fee upon receipt of our terminal and a letter of cancellation

Billing occurs based on when the merchant account was approved as per the signed agreementTo satisfy the frustration, we are more than willing to refund the amount we charged, $We cannot refund fees we didn't charge (a bank nsf)

We outsource our marketing efforts to a National Company that follows the regulations of each StateHowever, Phone number, ###-###-#### has been removed from our database as requested

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I'm not sure why you're saying this, I called in and they told me they don't charge until second month, I've sent in the request for a refund of $but I never said cancel the account Regards, [redacted]

Good Afternoon, This merchant was approved in July of and sent the free terminal as requestedWe did not receive a cancellation letter or our terminal back until Jan 2016, six months laterThe billing was as per the contract based on the services being renderedWe couldn't have cancelled the account without a request of cancellation and receipt of our equipment which just occurred this monthJan will be the final draft and we will close the account as requested with the final contractual feesMerchants have days to cancel without any early termination fee, in this case it was over six monthsHowever, as requested we will close the account and process the final bill

[A default letter is provided here which indicates your acceptance of the business's response. If you... wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

We do not have a record of receiving the terminal until MarchHowever, we will refund January-March, the full three months to satisfy the complaint if that will make her happy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and solves my problemI still hope, in the future, that their representatives, disclose they aren't from people's current providerSimply hearing or seeing the name isn't very helpful to many who's provider's name is very similar Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This is not true because the equipment and letter were sent in December I am not going to go back and forth when I can't seem to get a phone call from the company to rectify when I call in a timely manner I returned the equipment and cancellation letter in December and I am taking the proper steps to get this resolvedI have tried the last four months and I now have turned this over to proper authorities for both accounts that this has happened to Regards, [redacted] ***

Lying scamming s[redacted]. Trying to steal your money and customer account info.

Lying scamming s[redacted]. Trying to steal your money and customer account info.

Review: I receive weekly phone calls from this company in regards to updating credit card terminals. We don't have credit card terminals. I call the number from the recorded message and got someone's personal cell phone and she was very aggravated that people keep calling her thinking they are getting this business. I have no idea if the given address of the business I selected is the one who is sending out the advertisements, as there are several listed. I chose the one closest to my business.Desired Settlement: Since we do not have credit card terminals, please remove us from your calling list and please check the phone number in your prerecorded message to be sure it is correct!

Review: Unsolicited phone calls regarding a product we do not use with no option to remove our number from their call list.Desired Settlement: Stop contacting our business/wasting our time.

You need to include an "opt-out" option in your pre-recorded phone message.

Review: This company keeps calling our phone numbers after I have repeatedly asked them to remove our number and this is a place of business. Also they will call both lines at one time which ties up both lines and our patients are unable to get in touch with us if they need to.