Advanced Pain Management of Illinois PC

I am rejecting this response because:The response by Auburn Moving Company is not accurate or true. The photos I provided to the insurance company were accepted and I was informed that I would receive my claim and funds for the damages. Nothing has been received by meand now the owner of the company is calling my report and discounts the photos submitted by the insurance company.He claims he did not receive my claim until June......it was mailed in mid May. He has never called me to discuss the matter nor has he acknowledged the treatment I received by his unprofessional moving team referred to the 'mismatch' boys. He sent the pickup truck that was too small for my furnishings and I reported the correct size and pounds prior to the order.I am ashamed that this company continues to do business in the Sacramento area and I will continue to hold my stand. I request that the Revdex.com keep my report/complaint on their website in order to spare future movers from making the same mistake. Now that he states the claim has been denied (contrary to what the Insurance Company told me), I guess mynext action will be to file suit in the County of Sacramento Small Claims Court. Thank you for giving me the opportunity to reply

*** hired Auburn Moving Company to move her household goods from Anaheim, CA to Fair Oaks, CA We loaded on 4/11/and unloaded on 4/13/ Afterward, she filed a claim for damage to some of her household goods and we sent her a claim form for her to fill out and return We
received the claim form via US Postal Service on 6/3/ I wanted to resolve the claim and take care of repairing and/or replacing any items damaged that we were at fault for On 6/19/15, I emailed *** to let her know that I got in touch with a furniture repair person that will be contacting her to arrange to look at the damaged furniture to assess what can be repaired or not and to give an estimate for the cost of repairs Having someone verify the damage is a standard practice for resolving a claim *** responded that she wasn't going to allow a furniture repair person to come to her house and basically implied that I just pay her the money she was claiming ($1,190) or she was going to report me and my company to the Revdex.com By the way, she purchased $45,Full Value Protection with a $deductible with her move Even if we acknowledged fault for the damage, she had a deductible of $which would come off the $1,she claimed toward repair/replacement of damaged items.Since *** wasn't going to allow me to verify the damage, I turned her claim in to my insurance company to resolve My insurance company representative contacted her and she told him the same thing He asked if she could at least send pictures She only had pictures of a small number of the pieces she was claiming we damaged and said she had already gotten rid of the other pieces Of the items she did have pictures of, it was very questionable as to whether or not we even did the damage However, it is hard to judge from a picture Our insurance representative informed me that he was unable to verify her claim because she had already gotten rid of most of the items she was claiming and didn't have pictures of them and wouldn't allow anyone to look at them before she got rid of them Also, the pictures of the items she does still have aren't good enough to determine whether or not we were at fault and whether or not the damage is repairable Ultimately, my insurance company informed me that she dropped her claim I never had any intention in denying her claim Initially, I was even going to take her word that the damage was all our fault and have a repair person fix those damaged items and inform me of items that couldn't be repaired so I could reimburse her for replacement of those items just so I could make her happy and have the claim resolved She just wanted me to send her $1,and ignore the $deductible she signed for without allowing us or my insurance company to verify and assess her claim After seeing the pictures that she did send, I'm doubtful that we actually did all the damage she claimed.All of my communications with *** and my insurance company were done by email The communications between my insurance company and *** were done my email and were forwarded to me by my insurance company I have them all saved and can send them to you if you would like.Thank you for your time and attention to this situation Please feel free to call me at *** *** with any questions or concerns.Sincerely,*** *** ***
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I received a forwarded email from my insurance company with an email sent to them by our customer stating "Please release the claim.....I have junked the damaged items" That is why I stated what I did in the last response and is why my insurance company took that to mean that she released her claim Since then, our customer has been in communication with my insurance company because she doesn't want to release the claim She has agreed to accept a claim settlement amount of $($1,that she originally claimed less the $deductible she opted and signed for on our bill of lading) We want this resolved regardless of what we feel is right or wrong and are sending her a settlement check in the amount of $