Advanced Pain Management, S.C.

The patient was seen in our Burlington office and at that visit was scheduled for a urine drug screen per policy. The patient signed the release that clearly stated responsibility is the patients should insurance not cover the expense. The CDC Guidelines call for routine unscheduled urine samples...

to verify compliance with the medication regime the patient is currently on. Unfortunately the patients insurance does not cover that particular test. Specific examinations and evaluations carry different coding and charge amounts. We have audited all charges for the visits in question and find the coding and charging to be correct.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: As a [redacted] dealing with chronic/degenerative pain issues in both legs and back I was referred by my family Physician to 'Pain Centers of Wisconsin - Appleton'

After receiving many epidural steroid injections for back and leg pain over a three year period at '[redacted]' things were going fairly ok and I was receiving some pain reduction.

The witnessed billing problems started to surface after 'Pain Centers of Wisconsin - Appleton' Decided to move into a new building and to my understanding it would then allow the Doctors to give the injections in that new location now as opposed to only having the procedures done at [redacted] where I had been getting all of my injections done.

Before they had moved to their new location I was only asked to pay the $40.00 dollar co-pay . I Never Had to Pay any other monies for injections.

Now after they are in their new location and they are giving injections in house they have been starting to bill me the customary $40.00 Doctor co-pay PLUS they are now also Billing me $175.00 for having the injections done in their NEW facility.

I talked to one of the triage nurses there named Sue and she said NO that is not supposed to be billed like that and if I had gone to [redacted] to get the injection done there I would never have had that charge of $175.00.

I have since been billed the $175.00 three separate times now for three separate injections for a grand total of $525.00

I have no problems paying bills that I am responsible for but I was NOT told that now that they are in their new building I was going to have that $175.00 co pay.

I feel it was the Doctors office responsibility to inform me of any NEW charges to ANY CO-PAYS before you have a procedure done and not three months after the procedure has already been done.

IF I had known in advance I was going to be charged the $525.00 for these routine injections I would have REFUSED services and would have made other arrangements.

I have called their billing offices many times to get this worked out and have been verbally abused and told that I probly didn't really even need injections and that it was just all in my head and then the person HUNG UP ON ME. Are you kidding me, I have stacks and stacks of medical records and m.r.i. reports have had three lower back surgeries to date.

This office is very UN-Professional and I will not stand for being treated this way.Desired Settlement: This office has already ruined my credit rating. They have even dropped me as their patient which is illegal without following proper American Medical Associations Ethical prodecures..

I Demand That the bill for $525.00 be wiped clean. and taken off of my credit report.

Thank You, [redacted].

Business

Response:

APM Response:

We apologize that Mr. [redacted] was not satisfied with the

treatments he received. I have done a thorough investigation of the complaint

including talking with the insurance carrier representative who also agreed to

work with Mr. [redacted] to clear up some confusion regarding his policy and the coverage’s

he had at the various times of service. We cannot speak to the issue of Appleton

Medical Center but can

comment that the patient co-pay responsibility, according to the insurance

policy, was in effect at that time also. Whether or not [redacted]

chose to collect those amounts is entirely

their decision. Mr. [redacted] received

services at Pain Centers of Wisconsin-Appleton which is a free standing

Ambulatory surgery center. The co-pay requirements under Mr. [redacted]’s policy

may be different for an Ambulatory surgery center as opposed to having a

procedure completed at a hospital. The

facility followed all procedures required by our contract with Mr. [redacted]’s insurance

carrier [redacted]. The representative from [redacted] also stated she would be available to review

with Mr. [redacted] his “Evidence of Coverage” brochure provided by Network

Platinum Plus to all insured patients outlining the patient

responsibility. Mr. [redacted] can call the

billing office to discuss a payment plan

option for his remaining balance. We are

sorry that there was confusion regarding his financial requirements at this

place of service. Pain Centers of

Wisconsin-Appleton is not affiliated with [redacted] and obviously are treated differently by the

benefit plan of Mr. [redacted]’s carrier.

Review: In May of 2010 I had a pain pump put in by APM Sheboygan. The pump needs a medication refill every 2-3 months. For the first year and a half I was only billed my copay. I have medicare along with an advantage plan from [redacted]. In Jan 2013 I received a bill from APM for a pump fill in May 2012 I contacted APM numerous times & always got we will look into it. In May of 2013 I started receiving more bills from APM for the prior year. After leaving many message's for APM I contacted [redacted] for help in getting this resolved. Also on the bills the amount billed for the same procedure(pump fill) would vary from $40-$170. Network health tried for several months & in mid Sept 2013 Network health informed me they could get nowhere with APM & could not help me. APM makes robotic calls to me on evenings & weekends telling me I now owe over $700, it gives an option of leaving a message for a call back. I have left 16 message's in the past several months & none have been returned. The last statement I got from APM was at least two months ago with a balance around $260. I have also left message's on their web page. According to the Revdex.com site APM has numerous complaints similar to mine.Desired Settlement: I would like to find out why I am now being billed for procedures over a year ago. Why the amount is always different for the same procedure. Why was I never billed for the first year and a half. How do they expect me to suddenly come up with money for all these back charges. How long can they go back & bill when it was their mistake in the first place.

Business

Response:

On Nov 11,2015 my husband went to see a pain specialist for his lower back. I went in with him to over the recommendations. The nurse asked some questions and took his blood pressure. When the doctor entered, he asked a few questions, poked him in two spots and told him he had bursitis. He recommended a shot. He left and the nurse returned. Gave him some papers and that was the end. We went to the desk to set up an appointment for the shot. She informed us that we would get a call from he Milwaukee office for the appointment. On Nov 30th we received a bill of $491.00 for that appointment. They had not called us yet to set up the next appointment. On Dec 1st the called to set up the appointment. We refused it because of the cost.

Review: I went to ADVANCED PAIN MANAGEMENT FOR CORTISONE INJECTIONS. I CHECKED TO MAKE SURE THEY WERE IN NETWORK FOR MY INSURANCE AND THEY WERE. I HAD 2 BEFORE MY SURGERY, ONE IN FRANKLIN,WI. WITH A DR. [redacted]. IT WAS PAID BY MY INSURANCE. I CALLED FOR THE SECOND INJECTION AND THEY SAID HE DIDN'T HAVE ANY APPOINTMENTS AVAILABLE IN THE 2 WEEK TIME THEY WANTED IT DONE. THE PERSON TOLD ME I COULD GO TO THEIR LOCATION IN WEST BEND WITH A DR. [redacted]. I MADE THE APPOINTMENT AND HAD THE SECOND INJECTION. THEY BILLED IT UNDER A DIFFERENT NAME (PAIN CENTERS OF WISCONSIN). NOW MY INSURANCE WON'T PAY AS THAT NAME IS OUT OF NETWORK. I HAD THIS DONE THE FIRST PART OF JULY. I HAVE CALLED AND COMPLAINED MANY MANY TIMES AND THEY KEEP TELLING ITS BEING CHANGED SO IT'S IN NETWORK. WHEN I CALLED THEY EVEN ANSWER THE PHONE ADVANCED PAIN MANAGEMENT! WELL TODAY I GOT A FINAL NOTICE FROM THEM SAYING IT WILL BE TURNED OVER TO A COLLECTION AGENCY IN 10 DAYS IF NOT PAID. I AM AT A LOSS AS TO WHAT TO DO NEXT, IT'S IN THE AMOUNT OF $707.90. THIS IS REALLY OUT OF LINE AS I WENT TO ADVANCED PAIN MANAGEMENT, NOT PAIN CENTERS OF WISCONSIN. HOW CAN THEY JUST DO THIS AND RIP PEOPLE OFF? PLEASE HELP. THANK YOU [redacted]Desired Settlement: I want them to change the billing to ADVANCED PAIN MANAGEMENT SO MY INSURANCE COMPANY WILL PAY AS THEY SHOULD. I DIDN'T CALL THIS OTHER PLACE AT ALL, I CALLED ADVANCED PAIN MANAGEMENT AND THAT'S HOW IT SHOULD BE SENT TO MY INSURANCE COMPANY SO THEY WILL PAY FOR IT. When I call them they say they are doing it but obviously they aren't.

Business

Response:

Case

# [redacted]

Review: I have received false statements, billing notices, and threats from this company regarding what they consider to be unpaid invoices. I have specific conversation notes with several different people in their billing department telling me that "no more is due" on invoices. I then receive new statements with hundreds of dollars stated as due. I've spoken with :

[redacted] on 3/31/14

[redacted] on 5/2/14

[redacted] on 6/2/14

I paid every amount due as presented to me. I continue to receive statements of more $$ due. No one can explain to me why this continuesDesired Settlement: I have paid every amount due as presented to me. I do not want any more statements. I do not owe them any more $$.

Business

Response:

I was a patient with [redacted] out of Advanced Pain Management in Appleton for a year in 2013-2014. My first issue is the PA's there are very rude and physical. The [redacted] shoved my fiance literally towards a door and has been very mean and in professional through out my whole experience. Then there is [redacted] another PA who has no remorse or heart. All he said he cared about was his licence for the next 15 years and rolled his eyes at me as I was bawling in pain with my fiance as witness! He is a very selfish man and very lazy as he's like 300 pounds and only likes to sit on his [redacted] and do nothing for his patients! [redacted] is a useless pain doctor as is his physicians assistants. They over book,average appointment is 3 hours and they do nothing to help pain. All Advanced Pain Management does is push and push pills on their patients! I was given a medication that causes bleeding in my stomach with my condition,but [redacted] the PA didn't even review my medical records to see that I couldn't take the medicine. Very un professional business and very rude and lazy employees! Stay away from any Advanced Pain Management or [redacted] from Appleton. They all are pill pushers and don't care about their patients!! I'm in a lot of pain and in process of suing advanced pain for malpractice!!

Review: I received a statement dated 7-5-13 saying I had a balance of $69.07

I called Adv. Pain Mgt. on 7-17-13 and talked to [redacted]..first he told me there was insurance pending, then he said Adv. pain mgt. sent money back to the Insurance company (Physicians Plus) and that I owed. I called Physicians Plus and spoke to [redacted]. She told me a payment of $135.47 was sent to Adv. Pain Mgt. and that I did not need to pay a copayment ($20) which I did on the date of service. Adv. Pain Mgt. is a network facility and they accept the Insurance payment and then adjust the difference. I do not owe any money. I called Adv. Pain Mgt. back and asked [redacted] for his supervisor..he told me it was Lori and that she was on a conference call but would call back. I gave him my work phone number. I have not heard from her.

Until 7-7-13 I did not receive any statement from Advance Pain Management.Desired Settlement: I do not owe any money to Advance pain Mangement and expect reimbursement for $20 that I paid on the day of service 11-8-11.

Business

Response:

Advanced

Pain Management Reply:

Review: My daughter was having a series of expensive procedures done. When the last one came up, she didn't want to pay anymore out-of-pocket a I had her call the Dr's office to ask if the procedure would be paid out-of-pocket or would it go to deductible. She was told our deductible was met and it would not be out-of-pocket. She called three times to verify. Shortly after she decided to go forward with the procedure, she received a bill for it because the deductible had not been been.

While pursuing this with Advanced Pain Management, they initially said they found the recorded phone calls where they told her it would not be out-of-pocket. However, as of now, they can't find the calls.

Advanced Pain Management also sent part of her bill to a collection agency after my daughter had already set up a payment plan.Desired Settlement: We agreed to pay for the initial procedures and there is a payment plan in place to do so. I want a billing adjustment of $2,504.00 which is the cost of the procedures that we decided to have performed because we were told it would not be out-of-pocket.

Business

Response:

Advanced Pain Management has done an exhaustive review of

all telephone communication and written communication regarding this incident.

Although no clear evidence of the calls mentioned could be found enough

evidence was found that could have caused the patient to misunderstand the

communications. Based on that possibility Advanced Pain Management and Pain

Centers of Wisconsin Green Bay will make

a onetime adjustment and reverse all charges for the procedures done on

July 30, 2014 and August 8, 2014.

Review: I was being billed incorrectly for approximately 2 years. When I discovered the problem, I phoned and emailed the company numerous times during a 1 1/2 month period, and they finally admitted they owed me $45.69. I was sent an email stating I would receive the refund check by October 6. I have yet to receive the refund. This has been a cat and mouse game with this company for 2 1/2 months at this point.Desired Settlement: I would like the company to send me the refund of $45.69 immediately, as they stated they would have it to me by October 6.

Business

Response:

Revdex.com Case # [redacted]

replyAdvanced Pain Management has done a thorough review of all

the issues Ms. [redacted] raises. First I would like to apologize for all the calls

and communication problems Ms. [redacted] encountered. We have looked into those issues and continue

to strive to provide better service. APM has reprocessed all claims and have adjusted all the

accounts mentioned in the complaint. After receiving confirmation from the

numerous carriers and their representatives, which took an inordinate amount of

time, APM has processed the refund of $39.69. This was the refund amount left

after all the co-pays and co-insurance obligations, according to the insurance

carrier’s contracts, were met.This check was sent to Ms. [redacted] the week of November 2,

2015. Please accept APM’s deepest apologies for this problem.

Business

Response:

[redacted] was owed $3 for service provided 9/8/2015, this transaction occurred 10/30/2015. $3 was owwed to [redacted] for service provided on 7/29/2015, this transaction occurred 9/22/2015.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Hello,
This facility is employing very incompetent and hostile employees. Nurse [redacted] (in my opinion) has no place in any kind of medical facility. I have never ever experienced someone in any medical facility who impacted my experience so negatively. I felt very judged (and for no reason) immediately. The supervisor called me and did, in fact, state that nurse [redacted] thought I was seeking pain medication. I was seeking relief of any kind from the relentless pain I experience on a daily basis. I am not a drug addict or pill abuser. This nurse [redacted] has no right to judge me or anyone else. Although I was seen twice by this individual, I left both times feeling worse than before my visits. Nurse [redacted] advised me to go back to my primary care physician. How "advanced" is that? I wish I would have saved my precious energy, strength, time and money as I would have been far better off going to Walgreens and getting some otc NSAIDs. This nurse has no business working in this field. In my honest opinion she has a sociopathic "God like" complex and will decide who should feel better and who she wants to waste their time and give them the run around. I am extremely disappointed with her lack of professionalism, empathy and incompetence. The supervisor who called me back in regards to my complaint was the same way.

Review: I was charged for 2 no shows in Nov 2015 after I was no longer a patient from Oct 2015. I cancelled the appointments and contacted them numerous times. For over 5 months I never received an invoice or statement thinking it was taken care of. A few weeks ago I received 9 statements and 3 letters threatening to go to collections because of this $50 balance. I contacted them but they never sent me a letter to confirm the adjustment. Last week I received another statement so before it goes to collection and/or ruin my credit I paid off the balance. Their communication is terrible and they believe whatever the nurses and staff say instead of the patient.Desired Settlement: I want an apology letter and my $50 refunded to me for the 2 no shows that was cancelled in Oct 2015 for Nov 2015 appointments and to have them investigate why the billing statements error that I received over 12 letters in the mail within a 4 days time frame.

Business

Response:

We done a complete review of the complaint and apologize for the inconvenience of the episodes. The billing company experienced a system breakdown and before it was remedied numerous statements went out to several patients. That has been repaired. The cancelled appointment fees are auto generated and as soon as the patient notified us we began the refund process. The refund should be arriving to the patient before mid-June.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I was seeing Dr [redacted] at the time, I needed an appointment for a refill on my meds. I called and could not get in to see Dr. [redacted] for a couple months, so they wanted to schedule me with this new guy [redacted] or [redacted] not sure of the last name. Apparently he was a new PA for Dr [redacted]. Speaking with the receptionist on the phone I stated I will only see him if he is covered under my insurances network. She put me on hold to check and said that that as long as Dr [redacted] was in the office it would be, and that he would be in the office so it would be covered in my network. I said okay, I guess I will see him then. So I go to my appointment and see this guy on 7/02/14. Towards the end of my appointment this women walks in and sits down. I asked this PA if I was going to be billed under my insurances network for seeing him, he says that's why she is here. She is going to sign off so it is (She being [redacted]) she confirmed what he said. So this is three different people that have told me this appointment was going to be billed in my insurances network.

A couple weeks later I get my explanation of benefits from my insurance company and it was billed out of network. I called Advanced Pain Management (APM) billing # to let them know I was being billed incorrectly and was told they would correct it. A month or so later I get a bill from APM for the amount of $154.28. Now keep in mind my deductible has been met for awhile, When I saw Dr [redacted] on 5/28/14 I was billed $29.63 vs. the $154.28 I was billed for the exact same thing by this guy that was supposedly going to be covered like seeing Dr [redacted].(Medical Examination) per my explanation of benefits. I made at least twenty different phone calls to correct this and each time I am told we will get this fixed they have an email in to them man in charge just have to wait for him. Every time I am told yes I see you have called I will send so and so another email to expedite this and get it resolved. When I ask to speak to a supervisor I am always put on hold and then told I'm sorry [redacted] is in a meeting right now, they will call you back, it may take a couple days. Never once have I received a call back even though I leave my number every time and ask for a call back from a supervisor.

This is absolutely ridiculous I have been trying to get this resolved since July and it is now February. I still keep getting a bill every month for $154.28. This is a difference of $124.65! I would not have been a patient at APM for as long as I had if the Dr wrote the letter of medical necessity that he was supposed to, I had to chase after them for months on this as well to see if a specific procedure would be covered by my insurance, but that is whole different nightmare with this place!

Had this been adjusted accordingly it would have been paid long ago just like all the other bills from them.Desired Settlement: I expect to be billed as promised which would be $29.63 had my appointment been with the Dr [redacted]. I was told it would be covered just the same and it wasn't.

Business

Response:

After a thorough review and working with the involved

insurance carrier it has been determined that the patient is owed a refund of

$124.06 which will be processed immediately. APM apologizes for the

miscommunication with the patient and the insurance carrier.

I am a patient with APM. I feel strongly that my doctor started with the most invasive (spinal nerve block-most expensive as well) procedure for knee pain. I finally ended up with simple knee inj. that helps tremendously.

This organizations is so unorganized-so un professional at times. The head does not know what the tail is doing. They tell me to come for an appt. and insure me it is upstairs, then I get there and they're like -no-it's downstairs. That happens regularly. Also, the doctor says I'll see you in 3 months and then they tell you, you can't get a refill on your meds. unless you're seen every two months (why doesn't the doctor know this. He is so busy, it is often an hour past your appt. time and then he's so rushed, he doesn't even ask if you need refill or tell you when to be seen again When you call with a problem, they don't call back or have some strange excuse three days later. They also keep forgetting to bill my secondary ins. so it's constant bills and me taking time to call them to get it rectified! They have helped my pain through a long, drawn out, expensive time period, but they are so frustrating it's unbelievable.

When I started at this clinic I could barely walk and sleep for more than 2/3 hours never happened. I had undergone surgery on my neck 8 months prior that was “supposed” to take away all of my pain. But at 35 years old I could barely move and was devastated. After meeting with the Dr. I was then assigned to one of his PA’s, and she is absolutely amazing. She listens, cares and is very understanding. The first couple of months was rough as they wanted to try some different meds but I was very allergic. Finally we found the right meds at the right dose and I am a completely different person than I was 6 months ago.
The front office staff is always courteous and helpful, I love speaking with them. My PA has saved my life and her nurse is amazing. They know my name, my partners name, my pain and my fears. They have not judged me or put me in the position to have to beg for pain relief.
APM does have rules but as a legitimate chronic pain patient, these rules are easy to follow. But I still ask for clarification as often as I need it. I am also a disabled Vet and they have always treated me with the upmost respect. I know there are some bad reviews on here and I only have experience with two of the providers and one nurse, but my care is top notch and I am very happy that I chose this clinic for help in managing my pain. **

I have had two different providers with APM and am completely dissatisfied. The first provider was running in and out of my initial appointment to handle things unrelated to my case and spent less than a total of 10, very interrupted minutes with me. Immediately, he wanted to put me on a higher schedule narcotic instead of simply increasing the low dosage of the safer one I was already on. The medication was working, just not in the frequency I was currently prescribed. When I didn't want to switch to oxy, he simply told me to stick to talking the prescribed dose of what I was on when I came in, then yanked me off of my muscle relaxer with no explanation or replacement! Several appointments later, he recommended a medial branch block. This requires 2 test procedures to be sure it will help. The first test was a near perfect success. During the second procedure, a different medication was injected at different sites than the 1st and failed completely. Despite the major difference in the 2 tests, the doctor decided this treatment was not going to work for me. He also changed my pain meds to something I couldn't take & I would have known which questions to ask to make sure I could take them had he not rushed the decision on me while I was still coming out of sedation (I have anxiety disorder and also cannot swallow pills, facts I had reminded the doctor of several times. The med was not to be prescribed to those with anxiety & they were large pills that must be swallowed whole quickly). I typically saw his female NP, who was wonderful & spoke to the doctor about trying the medial branch block testing again a few months later when I realized I needed to do more than rely on meds when trigger point injections failed (I did trigger point injections twice with that office. The first time made the pain worse. I reported this & was promised a different injection would be used next time, especially since I had successful injections with a previous doctor. The doctor used the same injection the next time because he forgot, I found out after the fact). I saw the male NP one time only & was warned by the nurse beforehand that this NP was difficult for patients to deal with (really???). When I scheduled my next appointment, the scheduling staff was very understanding when I said I did not want to see him again and they did never offer me another appointment with the male NP. On the advice of my gp at the time, I ended up switching off this doctor's service before attempting the medial branch block tests again.
When I was ready to give APM another try, I began seeing a NP instead of a doctor because of location. From the first appointment, while she seemed very sweet, she was very unprofessional, going on about how I needed to earn her trust and then causing issues with the advocate I decided to bring with me to my second appointment. This is someone I trust to bring with me to most doctor appointments and ER visits, but would not go to this doctor with me again. This provider openly admits to lack of knowledge of the medications she prescribes and the fact that she prescribes based on what he colleagues do! After giving her info on part of my pain acquired from my physiatrist, she referred me to one of the doctors she works for to receive an injection. Upon arriving, the doctor asked some questions about my pain and concluded that the location of my pain was completely wrong for the injection. He recommended I not receive it, but said that it would give me some relief based on the medication in the injection & how it would spread through my system. I opted to have it (I did have to drive over an hour to get there after all) & he was right, some relief, but not what it would have been if I had the problem in the area the NP set me up for. The waste of time, gas, and procedure appointment costs could have easily been saved by a simple question (where exactly is the pain?) or even just feeling the area! I recently tried to switch from seeing the NP to seeing the doctor she sent me to for the injection and was told that (despite her complete lack of knowledge about medications), she's the one who handles the medications for his practice!! (this was not the first time I asked to see someone else, either the doctor or a different NP he works with, but I was completely blown off back then)
Now, I've been forced to switch off of her service with no help from APM's patient advocate except how to file a formal complaint with the state of WI & will be lucky if I can find a doctor willing to truly treat my pain because it looks like I'm a doctor shopper. If it wasn't for that, I would have walked out during my 2nd appointment and never looked back.

Before you read this, you need to know that my Doctor has filed a complaint against these people also:
I went to the Advanced Pain Management in Beaver Dam, Wi. Let's just say that I have never seen such a cold, rude, insensitive doctor or PA in my life and I am NEVER going back to those 2 jerks again. I am trying to get into the one in Portage, Wi. My husband and I drove over an hour each way to be treated like dirt. It was more than 130 miles round trip to be humiliated by what I can only refer to as the "doctor from hell" and his equally hellish PA. Even the ladies in his office understood when I told them I wasn't coming back. Apparently they don't like him either. I think that is the reason I was able to get in right away. I can't imagine anyone going to see those 2 clowns willingly. [redacted] told me that according to my "record", I am a [redacted]. I have NEVER been a [redacted] in my life, let alone a year ago. I was prescribed every drug I have ever taken, so if that is the case, I am being called a liar this whole time that I have needed pain medication. Like I have always felt, no one has ever believed me. So why the [redacted] did any of you keep prescribing pain killers to a [redacted]? What does that make you guys, [redacted]?
Here is an excerpt from a letter to my Doctor....
I am also very sorry to hear that your appointment with Pain Management in Beaver Dam was such a bad experience. Do you mind telling me (if you remember) the name of the providers that you saw, so that I can pass the message along to the other providers in Portage? I certainly would not have advised you to go there if I had known!
I have briefly looked into your record, and I haven't found any mention of [redacted], or anyone saying that you are a [redacted]. Perhaps the doctor in Beaver Dam was jumping to the wrong conclusions?
For what it's worth, I do believe that you have pain, and I don't think that you are a [redacted].
Sincerely,

I was also hoping that the Pain Management would be a success. It was a nightmare.I also wanted to tell you that when he came in the room he flew in and the door slammed open (like Kramer on Seinfeld) and he asked me what I wanted, and not in a kind way. He also told me he couldn't see anything on my MRI because there was so much fat in the way. So, he didn't ask me about my back or knee. He just told me he wanted me to go to therapy 2X a week and if I didn't, I was out. I don't even know what the therapy is for, my back or my knee or my fat. His PA ([redacted]) told me a whole list of things, which I don't remember because all I wanted to do was leave, that I could get thrown out for. When he said it, he used his thumb and threw it over his shoulder toward the door. I also asked him to please fill out the prescription for a higher dose since the lower dose wasn't working for me and he said, "The prescription is already made out".
That was just the beginning. Now, I need a refill on my prescription and he won't refill it. I had to take extra pills just to be out of pain and that made him mad because I didn't take it as directed. He said I had to wait 2 weeks until I see another doctor before it can be refilled. I am in so much pain right now I can hardly talk. I don't know if it's from my physical pain or the mental anguish he puts you through. Please think twice about going to [redacted] in Beaver Dam, Wi.

WOREST SERVICE EVER, LEFT 3 MESSAGES WITH THE OFFICE AND FINALLY GOT A CALL BACK OVER 24HRS LATER! ON THE CALL WAS TOLD THAT REQUESTS TAKE 3 DAYS! THEN WAS TOLD THAT I COULDN'T GET ANY MEDICATION FOR AT LEAST A WEEK, THIS WILL PUT ME IN THE HOSPITAL AND SHE TOLD ME I GUESS YOU HAVE TO DO WHAT YOU HAVE TO DO THEN. THEN SHE PROCEEDS TO TELL ME THAT I AM GOING THROUGH WITHDRAWS AND COULD GIVE ME SOMETHING FOR THAT.... WHAT KIND OF PLACE TELLS YOU THAT? I AM NOT GOING THROUGH WITHDRAWS I ACTUALLY HAVE AN ISSUE. I WOULDN'T SEND ANYONE TO THIS PLACE!!