I have attached email correspondence between Mr *** and myself that took place on October 24th I have also attached the document and envelope that I received on October 30th I processed his refund (check #1507) and mailed it out with my monthly statements I mail out
statements and refunds the first business day of every month which happened to be November 3rd this month
Also I received a document from US Bank on Oct 30th and as you can see there is no explanation as to why they sent the document Without my prior communication with Mr*** I would have had no idea why they sent the document
I hope this resolves the complaint, as you can see I clearly did respond to Mr*** in a very quick manner I also mailed his refund with in business days of my email correspondence with him, which a very reasonable turn around time
Please contact me if you need any further information
Thank you
Joel Miles
Miles of Green Lawn Care LLC
(513)460-
***
Please let me know if you need anything else from me.Below is the history of communications between M[redacted] of
Green lawn care and [redacted]-
Original call from [redacted] was taken on April 17th
requesting an estimate from M[redacted] of...
Green.-
M[redacted] of Green sent the estimate on Monday April
20th -
On April 24th [redacted] sent an email
stating “I would like to have the yard aerated, probably in the fall.” There was no mention in the email of swapping
out service for the perimeter pest application.
He never called and requested a swap either.-
On April 25th at 8:49am I Joel M[redacted]
responded, “I also signed you up for aeration, and we will bill that when it is
complete.”-
On April 25th at 6:03pm [redacted]
responded “Thanks.”-
On October 7th at 3:35pm Joel M[redacted] made a 2-minute call to ###-###-#### to let [redacted] know I would be out the next
week to do the aeration. If we didn’t
speak, 2 minutes is more than enough time to leave a message. A 7-day notice is more than enough time to
let me know if you wanted to change your mind about the aeration.-
On October 14th the aeration was
completed.-
On October 14th at 4:59pm [redacted] left
me a message questioning the bill.-
On October 15th at 12:17pm I Joel
M[redacted] left [redacted] a message explaining the bill, and never heard back.-
On November 23rd Ben called [redacted]
around 2:25pm ahead of a lawn fertilization application and [redacted] explained his
frustration about the aeration bill.-
On November 23rd at 2:50pm Joel M[redacted]
called [redacted] back after looking up the email history to discuss the
confusion. [redacted] still refused to
acknowledge that we were right in aerating his lawn even though I explained
what his email stated and that we did give him a call ahead of the
aeration. -
In our November conversation I Joel M[redacted]
apologized for the confusion and offered him $20 off the bill. -
On 1/5/2016 M[redacted] of Green sent a statement with
a note saying if we did not receive payment by 1/14/2016 his balance of over 90
days would be sent to [redacted]-
The current date is 1/12/2016 and I still have
yet to receive payment of $57.93 which is $20 off not the $55.93 [redacted] stated
-
[redacted] stated that he sent the payment on
1/14/2016 which is two days from now so maybe he paid through his bank to send
me a check. ThanksJoel M[redacted] Miles of Green Lawn Care###-###-#### Pl
I have attached email correspondence between Mr *** and myself that took place on October 24th I have also attached the document and envelope that I received on October 30th I processed his refund (check #1507) and mailed it out with my monthly statements I mail out
statements and refunds the first business day of every month which happened to be November 3rd this month
Also I received a document from US Bank on Oct 30th and as you can see there is no explanation as to why they sent the document Without my prior communication with Mr*** I would have had no idea why they sent the document
I hope this resolves the complaint, as you can see I clearly did respond to Mr*** in a very quick manner I also mailed his refund with in business days of my email correspondence with him, which a very reasonable turn around time
Please contact me if you need any further information
Thank you
Joel Miles
Miles of Green Lawn Care LLC
(513)460-
***
Yes I did receive the refund check
Please let me know if you need anything else from me.Below is the history of communications between M[redacted] of
Green lawn care and [redacted]-
Original call from [redacted] was taken on April 17th
requesting an estimate from M[redacted] of...
Green.-
M[redacted] of Green sent the estimate on Monday April
20th -
On April 24th [redacted] sent an email
stating “I would like to have the yard aerated, probably in the fall.” There was no mention in the email of swapping
out service for the perimeter pest application.
He never called and requested a swap either.-
On April 25th at 8:49am I Joel M[redacted]
responded, “I also signed you up for aeration, and we will bill that when it is
complete.”-
On April 25th at 6:03pm [redacted]
responded “Thanks.”-
On October 7th at 3:35pm Joel M[redacted] made a 2-minute call to ###-###-#### to let [redacted] know I would be out the next
week to do the aeration. If we didn’t
speak, 2 minutes is more than enough time to leave a message. A 7-day notice is more than enough time to
let me know if you wanted to change your mind about the aeration.-
On October 14th the aeration was
completed.-
On October 14th at 4:59pm [redacted] left
me a message questioning the bill.-
On October 15th at 12:17pm I Joel
M[redacted] left [redacted] a message explaining the bill, and never heard back.-
On November 23rd Ben called [redacted]
around 2:25pm ahead of a lawn fertilization application and [redacted] explained his
frustration about the aeration bill.-
On November 23rd at 2:50pm Joel M[redacted]
called [redacted] back after looking up the email history to discuss the
confusion. [redacted] still refused to
acknowledge that we were right in aerating his lawn even though I explained
what his email stated and that we did give him a call ahead of the
aeration. -
In our November conversation I Joel M[redacted]
apologized for the confusion and offered him $20 off the bill. -
On 1/5/2016 M[redacted] of Green sent a statement with
a note saying if we did not receive payment by 1/14/2016 his balance of over 90
days would be sent to [redacted]-
The current date is 1/12/2016 and I still have
yet to receive payment of $57.93 which is $20 off not the $55.93 [redacted] stated
-
[redacted] stated that he sent the payment on
1/14/2016 which is two days from now so maybe he paid through his bank to send
me a check. ThanksJoel M[redacted] Miles of Green Lawn Care###-###-#### Pl