Advanced Professional Healthcare Education, LLC

Each participant to a class agrees to the attached terms, which they either agree by clicking during their online registration or are told when they register by telephone We have gone above and beyond by offering that she can either transfer her date or transfer to another person Unfortunately, we do not refund.Here are the terms she has agreed to, as posted on our website and emailed to participants when registering:Acceptance of Terms of UsePlease read these Terms of Use carefullyThese Terms of Use govern your access and use of this SiteBy accessing or using this Site you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this SiteAll such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of UseAPHE, LLC reserves the right to make changes to this Site and to these Terms of Use at any time without prior noticeYou should review these Terms of Use each time you access this Site.You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our websiteYou may withdraw your consent to receive communications from us electronically by contacting us directly.Use of SiteYou agree that: (1) You will be responsible for all orders placed or other actions that are taken when you register(2) If you are using a credit card, please enter information accurately according to credit card company records(3) If textbooks are being ordered, they will be shipped to the address provided once payment has been received(4) If you do not pay online at time of registration, payment will be expected prior to the day of the course, by either business check or money order made out to "APHE, LLC." Failure to produce payment will result in ineligibility for the course(5) Seats are reserved based on when payment is received, NOT when a participant registers onlinePayment with credit card at the time of registration is the best way to guarantee that a seat will be reserved for you(6) Most APHE courses require some movement and physical activityPlease dress accordinglyThe on-site instructor reserves the right to dismiss any student deemed to be inappropriately dressed(7) All participants are expected to arrive on time for all course sessionsAny participant who arrives after the scheduled course start time will not be allowed to participate in the course, and course fees will be forfeit at that timeAny participant who does not attend his or her scheduled course will be considered a "no show" and course fees will be forfeit at that timeAPHE does not issue refunds for courses missed or participants who arrive late for class(8) By agreeing to these terms of use the registrant and/or participant understand and agree that ALL SALES ARE FINAL, NO EXCEPTIONSNO RETURNS OR REFUNDS ON TEXTBOOKSYou may contact us to cancel your course, however, all fees paid at that time are forfeited, no exceptionsAll sales are final also refers to but is not limited to: textbooks, any materials sold by Advanced Professional Healthcare Education and any course offering in which payment is submitted in advance to either reserve your seat in a course or course(s), to schedule a course at a location requested in which a specific date and time is accommodated and an instructor is secured at that timeThere are no refunds on text materials or courses, even if you have cancelled your registration during any time frameAll of the fees and policies outlined above are not negotiable, we appreciate your understanding in advance as we have to plan appropriately for our coursesAPHE also reserves the right to submit any unpaid and truant invoice(s) to a collections agency and any information collected to do so once the invoice is days truantInterest accrued during this time will also be added to the invoice submitted to collections and any other associated collections feesWe appreciate your understanding in advance as we have to plan for these courses appropriately in advance(9) Failure to provide payment for a course taken will lead to late fees equal to $per dayFailure to pay within thirty (30) days will lead to involvement of a collections agency(10) APHE and its instructors (based on our discretion) may dismiss a student at any time during or before a class if inappropriate conduct takes placeAny payments received to reserve that person's seat in the class will not be refunded

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I did reschedule classes due, once because the company told me that there weren't enough people registered so the class was cancelledThe others were due to conflictsI did call the company, upset and insisted on talking with the managerI WAS angry, and don't remember using profane languageI DO remember stating I would take this further to the BB.I DID NOT REPEATEDLY CALL BACK WITH PROFANITIES and am appalled that the company has stated soAnd as stated in my original complaint, I have ALWAYS enjoyed the classes this company has providedIt is sad that they have NO EMPATHY and can only think of the mighty dollarI ADMIT that I did not read the fine printMy faultBUT, it wasn't my intention to cancel eitherAt the time, my certifications were about to expire and I needed them to secure a travel contract AT this point, I am not comfortable to even recommend this company to anyone to use the monies owed much less EVER take another class from themMy life for the past year has been stressful enough 'Regards, [redacted]

This customer signed up for a Pediatric Advanced Life Support renewal class with a textbook, as she described in her statementOur policy, as outlined on our website or explained by a representative when calling our office, is to not ship the textbook when the class is fewer than days away, as we cannot guarantee the participant will receive it in time for the classIn these circumstances, we hold the book and provide it to the participant at the classIt was explained to the customer that she could come to the office to pick up the textbookThe participant chose to yell into the telephone at one of our representatives that she did not have time to come to pick up a book and instead wanted a full refund for her class and textbookWe do not provide refunds for cancelled classes, as outlined in our policiesIt was offered to the participant that she could move to another class once without being charged an additional timeShe proceeded to continue to yell at our representativeAfter being yelled at by the customer for several minutes,, our representative informed the customer that if she would not be calm and allow her to speak, she would have no choice but to hang up, and when the customer yelled more, she disconnected the call, as the customer was not allowing our representative to speak or answer questions.After the way this customer treated our office staff, the manager instructed the representatives to not answer her repeated calls We contacted law enforcement to make them aware of how our staff were treatedWe were advised by law enforcement to contact them back if this customer came onto our premise and to not make contact with her again.Per our Terms of Use, which are attached, we do not provide refundsHad the customer signed up for the class with more notice, she would have received a textbook before, but as she did not behave in a professional manner and law enforcement had to be involved, we will not allow her to participate in a class with our organizationWe have a long-standing relationship with many organizations in WisconsinWe treat all of our customers and employees with respectIf our employees are not treated with respect, we do authorize them to disconnect callsIn this particular circumstance, law enforcement supported our decision

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This business again stated that they had no way of delivering book on time because the class was scheduled days from the day I signed upThe problem I have with this is that they still took the money for the book even though they knew they were never going to mail itThey never even attempted mailing itThe class was rescheduled for the following Sat which gives them an additional days for the book to arriveTHEY NEVER SENT ITTheir instructions ( the ones they sent me in the email specifically state case scenarios and pre test have to be completed PRIOR to coming to classWhat is the use for the book on the day of class for me then? ( they stated they will be providing me with the book on the day of class)They also stated they wanted me to come and pick it up: my home is hour away from their officeThis week was snowing all week and plus I work hr shiftsThere was no way I could drive there to pick up the bookI feel like it is unreasonable to ask people to complete the assigned tasks in the book prior to coming to class when the assignments are IN THE BOOK THEY ARE GIVING YOU ON THE DAY OF CLASSWhen I signed up for the book and class no where on those screens did it says they will not refund the book if it does not get to you on time or does it say they will give it to in class otherwise noone would get itThe book costs $They keep claiming I yelled at someoneI called multiple times and threatened they sayThat is simply not trueLets stick to the facts hereI did call multiple times and spoke to 2-people but that was because the first time I was disconnectedThe second time I could not come to any kind of agreement with the representatives I asked to speak to the owner or supervisor, which they persistently tried to deter me from,and the third one of the ladies hung up on me because she stated I was yelling at her, when initially she said she could not hear me and the reception was poorI'm a well respected registered nurse in WI who holds license in more then 30other statesI would never jeopardize my career for foolish stuff they claim I didI'm not aware of any proceedings filed against meIf law enforcement was truly contacted then I challenge them to show me proofI'm curious to know what grounds they have to contact law enforcement I have never been to their premisesI have not called them since they contacted my employer and slandered me like they are doing nowThis is just another attempt to discredit me so they would not have to refund the money they decided to keepUnder all circumstances, obviously I would not feel comfortable going to class with this companyAfter all is said and done, I do not trust themAnd they stated they did not want me in the classSo we agree on something but that does not mean they get to keep my moneyAfter they called my employer and slandered me I offered to sit down with the company's representative and my boss and have a discussion about the matter to see if we can come to the agreementMy boss told me they did not want to speak to meThey know I would request a refund And to conclude, I'm not the only one who has had issues with these peopleAs I was reading over other complaints I noticed another one of their customers had requested a refund for a different matter and the scenario went fairly similarThey stated she was rudeShe yelled profanities at their staff and kept calling and hanging upIt seems like discrediting their customers is the only ways they know how to deal with customers who call them out on their shady practicesYou have to keep in mind that customers who filed these complaints are good natured people : first responders and nursesWe sacrifice our own well being to help othersWe have a good sense of what is right and wrongThis company is a bad example of business entity Regards, Adela ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did reschedule classes due, once because the company told me that there weren't enough people registered so the class was cancelledThe others were due to conflictsI did call the company, upset and insisted on talking with the managerI WAS angry, and don't remember using profane languageI DO remember stating I would take this further to the BB.I DID NOT REPEATEDLY CALL BACK WITH PROFANITIES and am appalled that the company has stated soAnd as stated in my original complaint, I have ALWAYS enjoyed the classes this company has providedIt is sad that they have NO EMPATHY and can only think of the mighty dollarI ADMIT that I did not read the fine printMy faultBUT, it wasn't my intention to cancel eitherAt the time, my certifications were about to expire and I needed them to secure a travel contractAT this point, I am not comfortable to even recommend this company to anyone to use the monies owed much less EVER take another class from themMy life for the past year has been stressful enough. 'Regards,
*** ***

To resolve the dispute, we have decided to refund this customer, as we have many other customersWe have credited the money back to her credit card account.We will appreciate if the customer does not contact or come to our company again in the futureWe are a family owned business. We care about the health and welfare of our employeesThey do not deserve to be treated the way they wereNo one does. The owners are paramedics who also understand right and wrongSomeone who waits until the last minute to sign up for a class and then, when frustrated, lashes out at our hard working office staff is wrongWe stand behind our employees and any decisions they make 100%.We have trained over 50,participants since the inception of our company years agoUnfortunately, in our experience, the typical consumer contacts the Revdex.com to complain when they are in the wrongAny customer who has a concern with our organization and contacts us in a respectful way regarding that complaint has their complaint resolved quicklyThe people who have filed complaints with the Revdex.com have acted in the same way as this customerWe refuse to deal with people who treat strangers with such disrespect

[redacted] has participated in several classes with our organization before.  We do have a terms of use participants HAVE to agree to in order to participate in our courses and complete their registration.  If they do not select this box on our registration page confirming that they have read/understood and agree to these terms they cannot complete their registration.  [redacted] registered and paid herself online for all of the courses she is referencing.  Please see our attached terms of use that is published on our website, that she agreed to at the time of registration.  The terms of use ALSO is sent out with the course receipt that [redacted] is referencing that she has received.  We have regulations and rules to provide these courses. In order to be compliant with those we have to make sure and have the best count for attendance possible for our courses. This is necessary for us to plan the courses accordingly assuring that they are a success and delivered in a professional matter.  Attached you will also find [redacted]'s correspondence from attending previous courses with us, indicating her pleasurable experience.  Because of [redacted]'s extenuating circumstance (and AGAINST what our terms of use outlines as our policies) we decided to waiver and allow her to reschedule her course, not once, but twice and transferred her fees to the other courses she rescheduled.  We do not allow reschedules typically but we were trying to work out the situation for [redacted] to allow her to attend a course.  She called our office and was rescheduled both of February 5th and February 11th of 2016.  After both of these reschedules is when she notified our office requesting a refund.  Please view our terms of use for our refund policy. https://www.aphed.com/terms-of-use     [redacted] has called our office repeatedly, yelling obscenities at our customer service representatives, hanging up on them and then calling back numerous times to repeat the same.  We have tried to explain and talk with her, however a professional conversation was not possible.  We apologize that [redacted] is upset however, we have done all we can to try and accommodate her special circumstances and feel that we have already gone above and beyond what we would normally do to try and reschedule her course that she has cancelled several times.

Each participant to a class agrees to the attached terms, which they either agree by clicking during their online registration or are told when they register by telephone.  We have gone above and beyond by offering that she can either transfer her date or transfer to another person....

Unfortunately, we do not refund.Here are the terms she has agreed to, as posted on our website and emailed to participants when registering:Acceptance of Terms of UsePlease read these Terms of Use carefully. These Terms of Use govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. APHE, LLC reserves the right to make changes to this Site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access this Site.You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting us directly.Use of SiteYou agree that: (1) You will be responsible for all orders placed or other actions that are taken when you register. (2) If you are using a credit card, please enter information accurately according to credit card company records. (3) If textbooks are being ordered, they will be shipped to the address provided once payment has been received. (4) If you do not pay online at time of registration, payment will be expected prior to the day of the course, by either business check or money order made out to "APHE, LLC." Failure to produce payment will result in ineligibility for the course. (5) Seats are reserved based on when payment is received, NOT when a participant registers online. Payment with credit card at the time of registration is the best way to guarantee that a seat will be reserved for you. (6) Most APHE courses require some movement and physical activity. Please dress accordingly. The on-site instructor reserves the right to dismiss any student deemed to be inappropriately dressed. (7) All participants are expected to arrive on time for all course sessions. Any participant who arrives after the scheduled course start time will not be allowed to participate in the course, and course fees will be forfeit at that time. Any participant who does not attend his or her scheduled course will be considered a "no show" and course fees will be forfeit at that time. APHE does not issue refunds for courses missed or participants who arrive late for class. (8) By agreeing to these terms of use the registrant and/or participant understand and agree that ALL SALES ARE FINAL, NO EXCEPTIONS. NO RETURNS OR REFUNDS ON TEXTBOOKS. You may contact us to cancel your course, however, all fees paid at that time are forfeited, no exceptions. All sales are final also refers to but is not limited to: textbooks, any materials sold by Advanced Professional Healthcare Education and any course offering in which payment is submitted in advance to either reserve your seat in a course or course(s), to schedule a course at a location requested in which a specific date and time is accommodated and an instructor is secured at that time. There are no refunds on text materials or courses, even if you have cancelled your registration during any time frame. All of the fees and policies outlined above are not negotiable, we appreciate your understanding in advance as we have to plan appropriately for our courses. APHE also reserves the right to submit any unpaid and truant invoice(s) to a collections agency and any information collected to do so once the invoice is 30 days truant. Interest accrued during this time will also be added to the invoice submitted to collections and any other associated collections fees. We appreciate your understanding in advance as we have to plan for these courses appropriately in advance. (9) Failure to provide payment for a course taken will lead to late fees equal to $25 per day. Failure to pay within thirty (30) days will lead to involvement of a collections agency. (10) APHE and its instructors (based on our discretion) may dismiss a student at any time during or before a class if inappropriate conduct takes place. Any payments received to reserve that person's seat in the class will not be refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did reschedule classes due, once because the company told me that there weren't enough people registered so the class was cancelled. The others were due to conflicts. I did call the company, upset and insisted on talking with the manager. I WAS angry, and don't remember using profane language. I DO remember stating I would take this further to the BB.I DID NOT REPEATEDLY CALL BACK WITH PROFANITIES and am appalled that the company has stated so. And as stated in my original complaint, I have ALWAYS enjoyed the classes this company has provided. It is sad that they have NO EMPATHY and can only think of the mighty dollar. I ADMIT that I did not read the fine print. My fault. BUT, it wasn't my intention to cancel either. At the time, my certifications were about to expire and I needed them to secure a travel contract.
AT this point, I am not comfortable to even recommend this company to anyone to use the monies owed much less EVER take another class from them. My life for the past year has been stressful enough. 
'Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This business again stated that they had no way of delivering book on time because the class was scheduled 6 days from the day I signed up. The problem I have with this is that they still took the money for the book even though they knew they were never going to mail it. They never even attempted mailing it. The class was rescheduled for the following Sat which gives them an additional 3 days for the book to arrive. THEY NEVER SENT IT. Their instructions ( the ones they sent me in the email specifically state case scenarios and pre test have to be completed PRIOR to coming to class. What is the use for the book on the day of class for me then? ( they stated they will be providing me with the book on the day of class). They also stated they wanted me to come and pick it up: my home is 1 hour away from their office. This week was snowing all week and plus I work 12 hr shifts. There was no way I could drive there to pick up the book. I feel like it is unreasonable to ask people to complete the assigned tasks in the book prior to coming to class when the assignments are IN THE BOOK THEY ARE GIVING YOU ON THE DAY OF CLASS. When I signed up for the book and class no where on those screens did it says they will not refund the book if it does not get to you on time or does it say they will give it to in class otherwise noone would get it. The book costs $50. They keep claiming I yelled at someone. I called multiple times and threatened they say. That is simply not true. Lets stick to the facts here. I did call multiple times and spoke to 2-3 people but that was because the first time I was disconnected. The second time I could not come to any kind of agreement with the representatives I asked to speak to the owner or supervisor, which they persistently tried to deter me from,and the third  one of the ladies hung up on me because she stated I was yelling at her, when initially she said she could not hear me  and the reception was poor. I'm a well respected registered nurse in WI who holds license in more then 30other states. I would never jeopardize my career for foolish stuff they claim I did. I'm not aware of any proceedings filed against me. If law enforcement was truly contacted then I challenge them to show me proof. I'm curious to know what grounds they have to contact law enforcement.  I have never been to their premises. I have not called them since they contacted my employer and slandered me like they are doing now. This is just another attempt to discredit me so they would not have to refund the money they decided to keep. Under all circumstances, obviously I would not feel comfortable going to class with this company. After all is said and done, I do not trust them. And they stated they did not want me in the class. So we agree on something but that does not mean they get to keep my money. After they called my employer and slandered me I offered to sit down with the company's representative and my boss and have  a discussion about the matter to see if we can come to the agreement. My boss told me they did not want to speak to me. They know I would request a refund.  And to conclude, I'm not the only one who has had issues with these people. As I was reading over other complaints I noticed another one of their customers had requested a refund for a different matter and the scenario went fairly similar. They stated she was rude. She yelled profanities at their staff and kept calling and hanging up. It seems like discrediting their customers is the only ways they know how to deal with customers who call them out on their shady practices. You have to keep in mind that customers who filed these complaints are good natured people : first responders and nurses. We sacrifice our own well being to help others. We have a good sense of what is right and wrong. This company is a bad example of business entity.
Regards,
Adela [redacted]

[redacted] has participated in several classes with our organization before.  We do have a terms of use participants HAVE to agree to in order to participate in our courses and complete their registration.  If they do not select this box on our registration page confirming that they have read/understood and agree to these terms they cannot complete their registration.  [redacted] registered and paid herself online for all of the courses she is referencing.  Please see our attached terms of use that is published on our website, that she agreed to at the time of registration.  The terms of use ALSO is sent out with the course receipt that [redacted] is referencing that she has received.  We have regulations and rules to provide these courses. In order to be compliant with those we have to make sure and have the best count for attendance possible for our courses. This is necessary for us to plan the courses accordingly assuring that they are a success and delivered in a professional matter.  Attached you will also find [redacted]'s correspondence from attending previous courses with us, indicating her pleasurable experience.  Because of [redacted]'s extenuating circumstance (and AGAINST what our terms of use outlines as our policies) we decided to waiver and allow her to reschedule her course, not once, but twice and transferred her fees to the other courses she rescheduled.  We do not allow reschedules typically but we were trying to work out the situation for [redacted] to allow her to attend a course.  She called our office and was rescheduled both of February 5th and February 11th of 2016.  After both of these reschedules is when she notified our office requesting a refund.  Please view our terms of use for our refund policy. https://www.aphed.com/terms-of-use     
[redacted] has called our office repeatedly, yelling obscenities at our customer service representatives, hanging up on them and then calling back numerous times to repeat the same.  We have tried to explain and talk with her, however a professional conversation was not possible.  We apologize that [redacted] is upset however, we have done all we can to try and accommodate her special circumstances and feel that we have already gone above and beyond what we would normally do to try and reschedule her course that she has cancelled several times.

I have been unemployed since March 5th, 2015. My unemployment ran out months ago. I have been searching for local work to stay home with my disabled husband, unsuccessfully until 2 weeks ago. Before I secured the position I start on 2/29/2016, My husband and I decided I had to go back to work as a travel nurse because we have tapped our savings and I need to bring in income. In order to do this, I needed my ACLS and PALS renewed before the end of Feb. Since I secured a permanent position locally, I do not need these certifications. I have no way of selling these classes off to someone else and will not need any of this companies services at any time in the near and distant future. We need the $270.00 for daily living expenses until we can build up our savings again. I will be 61 and my husband will be 64 and was to retire next year.

This customer signed up for a Pediatric Advanced Life Support renewal class with a textbook, as she described in her statement. Our policy, as outlined on our website or explained by a representative when calling our office, is to not ship the textbook when the class is fewer than 7 days away, as we...

cannot guarantee the participant will receive it in time for the class. In these circumstances, we hold the book and provide it to the participant at the class. It was explained to the customer that she could come to the office to pick up the textbook. The participant chose to yell into the telephone at one of our representatives that she did not have time to come to pick up a book and instead wanted a full refund for her class and textbook. We do not provide refunds for cancelled classes, as outlined in our policies. It was offered to the participant that she could move to another class once without being charged an additional time. She proceeded to continue to yell at our representative. After being yelled at by the customer for several minutes,, our representative informed the customer that if she would not be calm and allow her to speak, she would have no choice but to hang up, and when the customer yelled more, she disconnected the call, as the customer was not allowing our representative to speak or answer questions.After the way this customer treated our office staff, the manager instructed the representatives to not answer her repeated calls.  We contacted law enforcement to make them aware of how our staff were treated. We were advised by law enforcement to contact them back if this customer came onto our premise and to not make contact with her again.Per our Terms of Use, which are attached, we do not provide refunds. Had the customer signed up for the class with more notice, she would have received a textbook before, but as she did not behave in a professional manner and law enforcement had to be involved, we will not allow her to participate in a class with our organization. We have a long-standing relationship with many organizations in Wisconsin. We treat all of our customers and employees with respect. If our employees are not treated with respect, we do authorize them to disconnect calls. In this particular circumstance, law enforcement supported our decision.

Each participant to a class agrees to the attached terms, which they either agree by clicking during their online registration or are told when they register by telephone.  We have gone above and beyond by offering that she can either transfer her date or transfer to another person....

Unfortunately, we do not refund.Here are the terms she has agreed to, as posted on our website and emailed to participants when registering:
Acceptance of Terms of Use
Please read these Terms of Use carefully. These Terms of Use govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms of Use and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms of Use. APHE, LLC reserves the right to make changes to this Site and to these Terms of Use at any time without prior notice. You should review these Terms of Use each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting us directly.
Use of Site
You agree that: (1) You will be responsible for all orders placed or other actions that are taken when you register. (2) If you are using a credit card, please enter information accurately according to credit card company records. (3) If textbooks are being ordered, they will be shipped to the address provided once payment has been received. (4) If you do not pay online at time of registration, payment will be expected prior to the day of the course, by either business check or money order made out to "APHE, LLC." Failure to produce payment will result in ineligibility for the course. (5) Seats are reserved based on when payment is received, NOT when a participant registers online. Payment with credit card at the time of registration is the best way to guarantee that a seat will be reserved for you. (6) Most APHE courses require some movement and physical activity. Please dress accordingly. The on-site instructor reserves the right to dismiss any student deemed to be inappropriately dressed. (7) All participants are expected to arrive on time for all course sessions. Any participant who arrives after the scheduled course start time will not be allowed to participate in the course, and course fees will be forfeit at that time. Any participant who does not attend his or her scheduled course will be considered a "no show" and course fees will be forfeit at that time. APHE does not issue refunds for courses missed or participants who arrive late for class. (8) By agreeing to these terms of use the registrant and/or participant understand and agree that ALL SALES ARE FINAL, NO EXCEPTIONS. NO RETURNS OR REFUNDS ON TEXTBOOKS. You may contact us to cancel your course, however, all fees paid at that time are forfeited, no exceptions. All sales are final also refers to but is not limited to: textbooks, any materials sold by Advanced Professional Healthcare Education and any course offering in which payment is submitted in advance to either reserve your seat in a course or course(s), to schedule a course at a location requested in which a specific date and time is accommodated and an instructor is secured at that time. There are no refunds on text materials or courses, even if you have cancelled your registration during any time frame. All of the fees and policies outlined above are not negotiable, we appreciate your understanding in advance as we have to plan appropriately for our courses. APHE also reserves the right to submit any unpaid and truant invoice(s) to a collections agency and any information collected to do so once the invoice is 30 days truant. Interest accrued during this time will also be added to the invoice submitted to collections and any other associated collections fees. We appreciate your understanding in advance as we have to plan for these courses appropriately in advance. (9) Failure to provide payment for a course taken will lead to late fees equal to $25 per day. Failure to pay within thirty (30) days will lead to involvement of a collections agency. (10) APHE and its instructors (based on our discretion) may dismiss a student at any time during or before a class if inappropriate conduct takes place. Any payments received to reserve that person's seat in the class will not be refunded.