Good afternoon: We have reviewed the complaint on file as well as our records in relation to the work done on the vehicle in questionWe do not feel that we misrepresented the work done or the work requested by the customerWe would be happy to discuss the situation with the customer and re-evaluate the alleged issues with the vehicle and the work performed in order to accommodate the customer and resolve the issuesThank you for your consideration
Toyota Volvo Jaguar of Warren made an offer to resolve this complaint The details are as follows:Date that proposal was made: 4/17/Value of proposed resolution (USD): [redacted] Description of proposed resolution: Although we have tried to speak to the customer several times to review their complaint, we were unable to review it directly with themSubsequently, we have issued a check in the amount of their request and mailed it out to themPromised completion date: 4/16/
BEWARE BUYERS I have bought a Toyota Sienna on 09/26/The first issue is that after I took it for a test drive, and while I was still there considering to purchase the vehicle, some one else took it for a test drive and chipped the windshield, and some how they offered me dollars off the total price to fix itI didn't know much about Toyota cars that when you first turn on it will show maintenance required for a couple secondsI just thought when you turn the car on that happensAnyway we purchased the car and we where assured nothing is wrong, and the dealership owner's brother took good care of itOn the way home we found out that the front, and back seat are brokeWhats is really crazy is that they covered chipped paint with something that washed off in the rainSo I decided to take it to the near by Toyota dealer, and I was surprised to find out 1- Oil was not changed it was past due 2- Two broken seats 3- Broken glove box 4- Broken Radio Antenna 5- Needs rear new breaks(Safety Issue) 6- Even the tires needed air - Paint chips was covered with something, and when it rained it washed away 8- All headphones where broke, and I was assured it was not broken just missing the cover Pads My question is does Toyota have a moral standard that makes its dealers obeyed by? After spending 28000$ , and you find all those problems its like a slap on the face no wonder why he wouldn't get it certified Even when I went to the Toyota dealer in my state he was very surprised that they wouldn't certify the vehicle nor fix all those problems I told them I am going through a life and death surgery, and please assure that everything was okay, but I learned my lesson that I am naive to believe a dealer specially that dealership I was told it was owned by the dealership owner's brother, and later found out its a Lease vehicle so I guess his brother will take a break, and I am the one who got screwedI share my story so people would be careful from such unethical business practices
Good Honest Dealership in my opinionRecently purchased a pre-owned late model Tacoma from them, and am very happy with the overall buying experienceI drove 1/hours to purchase from Toyota of Warren thru their salesman Nick, and I'm glad I didI got a very good price, fast friendly service, and they even stayed late to accommodate me I have since taken the truck to my trusted local mechanic and he has verified everything that the dealer told meTruck is in great shape Thanks! I highly recommend this dealership!!
With respect to *** *** complaint, we have reviewed the information from his fileWe would be happy to review the problems that he has had with the vehicle to determine if there are specific items that we should or could take care of for himWe believed the vehicles systems were in good
working order at the time that he took delivery of the vehicleWe have cancelled the service contract as of August of and the proceeds from the cancellation have been applied to his bank loanPlease feel free to have him contact us to see if there are specifics about the vehicle that we can help him with
Thank you
Revdex.com:
I have contacted Toyota via email many times, but have gotten no responseI have requested from the start all contact be in writiphone calls. I have received a check in the mail for $***( Check # ***), which was the amount requested for the unnecessary brake workI have contacted *** credit card services twice to confirm what to do*** has advised me to cash the check and send them $***Once the check clears and ***r has properly applied the $*** I will consider this matter closedThank you for your assistance in resolving this dispute
Regards,
*** ***
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If they feel that they fixed my car and I paid all that money then why did I have to have it done over again days laterand pay for missing parts that they didn't even put back on. what else can I do to get my money backAfter all they put me through, I don't want to do business with themThey don't know anything about struts on this kind of car, an do bad workI dot think its right that I paid all that money with no warrenty and had to pay again days later for the same thingI got it fix, Just want my money back
Good afternoon:
We have reviewed the complaint on file as well as our records in relation to the work done on the vehicle in question. We do not feel that we misrepresented the work done or the work requested by the customer. We would be happy to discuss the situation with the...
customer and re-evaluate the alleged issues with the vehicle and the work performed in order to accommodate the customer and resolve the issues. Thank you for your consideration.
Toyota Volvo Jaguar of Warren made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 4/17/2015 Value of proposed resolution (USD): [redacted] Description of proposed resolution: Although we have tried to speak to the customer several times to...
review their complaint, we were unable to review it directly with them. Subsequently, we have issued a check in the amount of their request and mailed it out to them. Promised completion date: 4/16/2015
BEWARE BUYERS
I have bought a 2011 Toyota Sienna on 09/26/14. The first issue is that after I took it for a test drive, and while I was still there considering to purchase the vehicle, some one else took it for a test drive and chipped the windshield, and some how they offered me 50 dollars off the total price to fix it. I didn't know much about Toyota cars that when you first turn on it will show maintenance required for a couple seconds. I just thought when you turn the car on that happens. Anyway we purchased the car and we where assured nothing is wrong, and the dealership owner's brother took good care of it. On the way home we found out that the front, and back seat are broke. Whats is really crazy is that they covered chipped paint with something that washed off in the rain. So I decided to take it to the near by Toyota dealer, and I was surprised to find out.
1- Oil was not changed it was past due.
2- Two broken seats.
3- Broken glove box.
4- Broken Radio Antenna.
5- Needs rear new breaks. (Safety Issue).
6- Even the tires needed air.
7 - Paint chips was covered with something, and when it rained it washed away.
8- All headphones where broke, and I was assured it was not broken just missing the cover Pads.
My question is does Toyota have a moral standard that makes its dealers obeyed by? After spending 28000$ , and you find all those problems its like a slap on the face. no wonder why he wouldn't get it certified . Even when I went to the Toyota dealer in my state he was very surprised that they wouldn't certify the vehicle nor fix all those problems. I told them I am going through a life and death surgery, and please assure that everything was okay, but I learned my lesson that I am naive to believe a dealer specially that dealership. I was told it was owned by the dealership owner's brother, and later found out its a Lease vehicle so I guess his brother will take a break, and I am the one who got screwed. I share my story so people would be careful from such unethical business practices.
Good Honest Dealership in my opinion. Recently purchased a pre-owned late model Tacoma from them, and am very happy with the overall buying experience. I drove 2 1/2 hours to purchase from Toyota of Warren thru their salesman Nick, and I'm glad I did. I got a very good price, fast friendly service, and they even stayed late to accommodate me.
I have since taken the truck to my trusted local mechanic and he has verified everything that the dealer told me. Truck is in great shape.
Thanks! I highly recommend this dealership!!
Good afternoon: We have reviewed the complaint on file as well as our records in relation to the work done on the vehicle in questionWe do not feel that we misrepresented the work done or the work requested by the customerWe would be happy to discuss the situation with the customer and re-evaluate the alleged issues with the vehicle and the work performed in order to accommodate the customer and resolve the issuesThank you for your consideration
Toyota Volvo Jaguar of Warren made an offer to resolve this complaint The details are as follows:Date that proposal was made: 4/17/Value of proposed resolution (USD): [redacted] Description of proposed resolution: Although we have tried to speak to the customer several times to review their complaint, we were unable to review it directly with themSubsequently, we have issued a check in the amount of their request and mailed it out to themPromised completion date: 4/16/
BEWARE BUYERS I have bought a Toyota Sienna on 09/26/The first issue is that after I took it for a test drive, and while I was still there considering to purchase the vehicle, some one else took it for a test drive and chipped the windshield, and some how they offered me dollars off the total price to fix itI didn't know much about Toyota cars that when you first turn on it will show maintenance required for a couple secondsI just thought when you turn the car on that happensAnyway we purchased the car and we where assured nothing is wrong, and the dealership owner's brother took good care of itOn the way home we found out that the front, and back seat are brokeWhats is really crazy is that they covered chipped paint with something that washed off in the rainSo I decided to take it to the near by Toyota dealer, and I was surprised to find out 1- Oil was not changed it was past due 2- Two broken seats 3- Broken glove box 4- Broken Radio Antenna 5- Needs rear new breaks(Safety Issue) 6- Even the tires needed air - Paint chips was covered with something, and when it rained it washed away 8- All headphones where broke, and I was assured it was not broken just missing the cover Pads My question is does Toyota have a moral standard that makes its dealers obeyed by? After spending 28000$ , and you find all those problems its like a slap on the face no wonder why he wouldn't get it certified Even when I went to the Toyota dealer in my state he was very surprised that they wouldn't certify the vehicle nor fix all those problems I told them I am going through a life and death surgery, and please assure that everything was okay, but I learned my lesson that I am naive to believe a dealer specially that dealership I was told it was owned by the dealership owner's brother, and later found out its a Lease vehicle so I guess his brother will take a break, and I am the one who got screwedI share my story so people would be careful from such unethical business practices
Good Honest Dealership in my opinionRecently purchased a pre-owned late model Tacoma from them, and am very happy with the overall buying experienceI drove 1/hours to purchase from Toyota of Warren thru their salesman Nick, and I'm glad I didI got a very good price, fast friendly service, and they even stayed late to accommodate me I have since taken the truck to my trusted local mechanic and he has verified everything that the dealer told meTruck is in great shape Thanks! I highly recommend this dealership!!
With respect to *** *** complaint, we have reviewed the information from his fileWe would be happy to review the problems that he has had with the vehicle to determine if there are specific items that we should or could take care of for himWe believed the vehicles systems were in good
working order at the time that he took delivery of the vehicleWe have cancelled the service contract as of August of and the proceeds from the cancellation have been applied to his bank loanPlease feel free to have him contact us to see if there are specifics about the vehicle that we can help him with
Thank you
Revdex.com:
I have contacted Toyota via email many times, but have gotten no responseI have requested from the start all contact be in writiphone calls. I have received a check in the mail for $***( Check # ***), which was the amount requested for the unnecessary brake workI have contacted *** credit card services twice to confirm what to do*** has advised me to cash the check and send them $***Once the check clears and ***r has properly applied the $*** I will consider this matter closedThank you for your assistance in resolving this dispute
Regards,
*** ***
Car was not in the "excellent" one owner condition as stateddent in passenger door, gas tank was not full as promised
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
If they feel that they fixed my car and I paid all that money then why did I have to have it done over again days laterand pay for missing parts that they didn't even put back on. what else can I do to get my money backAfter all they put me through, I don't want to do business with themThey don't know anything about struts on this kind of car, an do bad workI dot think its right that I paid all that money with no warrenty and had to pay again days later for the same thingI got it fix, Just want my money back
Good afternoon:
We have reviewed the complaint on file as well as our records in relation to the work done on the vehicle in question. We do not feel that we misrepresented the work done or the work requested by the customer. We would be happy to discuss the situation with the...
customer and re-evaluate the alleged issues with the vehicle and the work performed in order to accommodate the customer and resolve the issues. Thank you for your consideration.
Toyota Volvo Jaguar of Warren made an offer to resolve this complaint. The details are as follows:Date that proposal was made: 4/17/2015 Value of proposed resolution (USD): [redacted] Description of proposed resolution: Although we have tried to speak to the customer several times to...
review their complaint, we were unable to review it directly with them. Subsequently, we have issued a check in the amount of their request and mailed it out to them. Promised completion date: 4/16/2015
BEWARE BUYERS
I have bought a 2011 Toyota Sienna on 09/26/14. The first issue is that after I took it for a test drive, and while I was still there considering to purchase the vehicle, some one else took it for a test drive and chipped the windshield, and some how they offered me 50 dollars off the total price to fix it. I didn't know much about Toyota cars that when you first turn on it will show maintenance required for a couple seconds. I just thought when you turn the car on that happens. Anyway we purchased the car and we where assured nothing is wrong, and the dealership owner's brother took good care of it. On the way home we found out that the front, and back seat are broke. Whats is really crazy is that they covered chipped paint with something that washed off in the rain. So I decided to take it to the near by Toyota dealer, and I was surprised to find out.
1- Oil was not changed it was past due.
2- Two broken seats.
3- Broken glove box.
4- Broken Radio Antenna.
5- Needs rear new breaks. (Safety Issue).
6- Even the tires needed air.
7 - Paint chips was covered with something, and when it rained it washed away.
8- All headphones where broke, and I was assured it was not broken just missing the cover Pads.
My question is does Toyota have a moral standard that makes its dealers obeyed by? After spending 28000$ , and you find all those problems its like a slap on the face. no wonder why he wouldn't get it certified . Even when I went to the Toyota dealer in my state he was very surprised that they wouldn't certify the vehicle nor fix all those problems. I told them I am going through a life and death surgery, and please assure that everything was okay, but I learned my lesson that I am naive to believe a dealer specially that dealership. I was told it was owned by the dealership owner's brother, and later found out its a Lease vehicle so I guess his brother will take a break, and I am the one who got screwed. I share my story so people would be careful from such unethical business practices.
Good Honest Dealership in my opinion. Recently purchased a pre-owned late model Tacoma from them, and am very happy with the overall buying experience. I drove 2 1/2 hours to purchase from Toyota of Warren thru their salesman Nick, and I'm glad I did. I got a very good price, fast friendly service, and they even stayed late to accommodate me.
I have since taken the truck to my trusted local mechanic and he has verified everything that the dealer told me. Truck is in great shape.
Thanks! I highly recommend this dealership!!