On 12/04/we mailed a confirmation letter with a 10% pre-pay discount offer ($277.90) that was due 1/15/On 1/21/we mailed a confirmation letter with a 7.5% pre-pay discount offer ($285.60) that was due 2/15/On 3/21/we preformed our 1st applicationOn 4/01/we received
payment $Since no pre-pay offer was valid, we apply payment towards the outstanding balance & the remaining was applied to his accountOur confirmation letter clearly states that the offer has a due dateOur records show no other letter was printed that would of been hand deliveredSince the amount is such a small amount we have credited the account and consider the matter closed
Initial Business Response /* (1000, 5, 2015/05/07) */
Mr *** *** scheduled one lawn treatmentWe preformed the application on 4/21/It was a fertilizer & a crabgrass controlMr called in on 5/05/and spoke with our sales managerMr*** said the application didn't work
because it was too windyOur sales manager tried to explain the application but Mr *** wasn't excepting anything we saidOn 5/06/our production manager called to resolve the matterMr*** was VERY RUDE and swore every other wordHe said his *** $bag of fertilizer worked better then what we *** appliedAfter yelling and swearing at our production manager he hung upWe preformed a crabgrass control & fertilizer, not sure what miracle one application he wanted us to sprayWe never claimed one application would solve all his lawn care needsWe did his one and only scheduled application, and consider the matter resolved
Initial Business Response /* (1000, 5, 2015/05/26) */
We serviced Mrs. [redacted]'s 2 property the Fall of 2011 and all of 2012. Mrs. canceled service on 12/03/2012. We received payment on 12/04/12. After this payment there was still a small balance on both accounts. We do not send statements for an...
open balance of less then $25. We also write off and credit balances of under $6. Since the balance was over $6, this balance sat open for the last couple of years. When we call for our open accounts receivables, we don't print customers below $25. When we call to try to reinstate past customers, we don't print customers with unpaid accounts. As of 5/26/2015 we haven't received payment for this small amount, and we wrote off the $12.97. Mrs. [redacted] has no open balance with us and we consider the matter closed.
We explain that we are a continuous service to ALL new customers, and we mail a confirmation letter that states that. Everyone of our invoices & billing statements reads - "For your convenience, services continues from season to season. For a change in service, please call our office". We also...
mail out 4 Confirmation letters outlining the coming season with a Pre-Pay discount season price. The Auto Renewal process is standard practice in our industry. It helps keep the company's cost down, and to help save their customer's money. With our Standard Programs we offer free service calls. We never heard anything about Mr. [redacted] not being happy. We followed our normal process. We were never told not to service the property, so we treated it. Since this such a small amount of money we have credited the amount. We consider this matter closed.
Initial Business Response /* (1000, 12, 2016/03/07) */
Received at Revdex.com via email:
We serviced this property in 2011, 2012, 2013, & 2014. That's 4 years of service. We mailed out 3 confirmation letters before the applications is question. We never received any notice to not service the...
property.
Initial Consumer Rebuttal /* (3000, 14, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let us make it simple
1. Where is the evidence they fertilized my property 4 years in a row . I think it was only 2 years ; THEY NEED TO SHOW EVIDENCE FOR THAT CLAIM
2.Advance Quality Lawn claims they THREE letter regarding their services and the lack of any answer they took as the owner of the property accepts their service - This is WRONG for the following reasons
A. Maybe the owner is out of town , abroad or maybe the house was sold or rented to someone else - what right do they have "TO FORCE" their services without having any information about the state of the property
B. IN their response , Advanced Quality Lawn state they sent THREE letters ;
- Were sent certified ?
- Who signed for them ?
-Do they have any evidence the letters were sent ?
-Why THREE letters when you di not get an answer to the first ?
Their business practices are wrong and they try "to force" on home owners .
Finally, as there was no contract regarding the service they claim they did , WITH NO PERMISSION FROM THE HOMEOWNER" and they did not post any evidence regarding the claimed 4 years of fertilizing and NO EVIDENCE regarding letters sent to the owner of the property , we do not owe them any money and must stop collection and revise their business practices .
Final Business Response /* (4000, 16, 2016/03/15) */
We explain that we are a continuous service to all new customers, and we mail a confirmation letter that states that. Everyone of our invoices & billing statements reads -For your convenience, services continues from season to season. For a change in service, please call our office. We also mail out 4 Confirmation letters outlining the coming season with a Pre-Pay discount season price. The Auto Renewal process is standard practice in our industry. It helps keep the company's cost down, and to help save their customer's money. We have been servicing Mr. C[redacted]'s property since 2011, so we've auto renewed this property a couple times. We serviced the property on 03/13/2015 and 04/27/2015. When we called to collect payment, we were told that Mr. C[redacted] had moved out but his wife still lived there. Not sure who was suppose to stop service but neither one did. We followed our normal process. We were never told not to service the property so we treated it, just like we have since 2011. We would like payment for our services.
On 12/04/we mailed a confirmation letter with a 10% pre-pay discount offer ($277.90) that was due 1/15/On 1/21/we mailed a confirmation letter with a 7.5% pre-pay discount offer ($285.60) that was due 2/15/On 3/21/we preformed our 1st applicationOn 4/01/we received
payment $Since no pre-pay offer was valid, we apply payment towards the outstanding balance & the remaining was applied to his accountOur confirmation letter clearly states that the offer has a due dateOur records show no other letter was printed that would of been hand deliveredSince the amount is such a small amount we have credited the account and consider the matter closed
Initial Business Response /* (1000, 5, 2015/05/07) */
Mr *** *** scheduled one lawn treatmentWe preformed the application on 4/21/It was a fertilizer & a crabgrass controlMr called in on 5/05/and spoke with our sales managerMr*** said the application didn't work
because it was too windyOur sales manager tried to explain the application but Mr *** wasn't excepting anything we saidOn 5/06/our production manager called to resolve the matterMr*** was VERY RUDE and swore every other wordHe said his *** $bag of fertilizer worked better then what we *** appliedAfter yelling and swearing at our production manager he hung upWe preformed a crabgrass control & fertilizer, not sure what miracle one application he wanted us to sprayWe never claimed one application would solve all his lawn care needsWe did his one and only scheduled application, and consider the matter resolved
Initial Business Response /* (1000, 5, 2015/05/26) */
We serviced Mrs. [redacted]'s 2 property the Fall of 2011 and all of 2012. Mrs. canceled service on 12/03/2012. We received payment on 12/04/12. After this payment there was still a small balance on both accounts. We do not send statements for an...
open balance of less then $25. We also write off and credit balances of under $6. Since the balance was over $6, this balance sat open for the last couple of years. When we call for our open accounts receivables, we don't print customers below $25. When we call to try to reinstate past customers, we don't print customers with unpaid accounts. As of 5/26/2015 we haven't received payment for this small amount, and we wrote off the $12.97. Mrs. [redacted] has no open balance with us and we consider the matter closed.
We explain that we are a continuous service to ALL new customers, and we mail a confirmation letter that states that. Everyone of our invoices & billing statements reads - "For your convenience, services continues from season to season. For a change in service, please call our office". We also...
mail out 4 Confirmation letters outlining the coming season with a Pre-Pay discount season price. The Auto Renewal process is standard practice in our industry. It helps keep the company's cost down, and to help save their customer's money. With our Standard Programs we offer free service calls. We never heard anything about Mr. [redacted] not being happy. We followed our normal process. We were never told not to service the property, so we treated it. Since this such a small amount of money we have credited the amount. We consider this matter closed.
Initial Business Response /* (1000, 12, 2016/03/07) */
Received at Revdex.com via email:
We serviced this property in 2011, 2012, 2013, & 2014. That's 4 years of service. We mailed out 3 confirmation letters before the applications is question. We never received any notice to not service the...
property.
Initial Consumer Rebuttal /* (3000, 14, 2016/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Let us make it simple
1. Where is the evidence they fertilized my property 4 years in a row . I think it was only 2 years ; THEY NEED TO SHOW EVIDENCE FOR THAT CLAIM
2.Advance Quality Lawn claims they THREE letter regarding their services and the lack of any answer they took as the owner of the property accepts their service - This is WRONG for the following reasons
A. Maybe the owner is out of town , abroad or maybe the house was sold or rented to someone else - what right do they have "TO FORCE" their services without having any information about the state of the property
B. IN their response , Advanced Quality Lawn state they sent THREE letters ;
- Were sent certified ?
- Who signed for them ?
-Do they have any evidence the letters were sent ?
-Why THREE letters when you di not get an answer to the first ?
Their business practices are wrong and they try "to force" on home owners .
Finally, as there was no contract regarding the service they claim they did , WITH NO PERMISSION FROM THE HOMEOWNER" and they did not post any evidence regarding the claimed 4 years of fertilizing and NO EVIDENCE regarding letters sent to the owner of the property , we do not owe them any money and must stop collection and revise their business practices .
Final Business Response /* (4000, 16, 2016/03/15) */
We explain that we are a continuous service to all new customers, and we mail a confirmation letter that states that. Everyone of our invoices & billing statements reads -For your convenience, services continues from season to season. For a change in service, please call our office. We also mail out 4 Confirmation letters outlining the coming season with a Pre-Pay discount season price. The Auto Renewal process is standard practice in our industry. It helps keep the company's cost down, and to help save their customer's money. We have been servicing Mr. C[redacted]'s property since 2011, so we've auto renewed this property a couple times. We serviced the property on 03/13/2015 and 04/27/2015. When we called to collect payment, we were told that Mr. C[redacted] had moved out but his wife still lived there. Not sure who was suppose to stop service but neither one did. We followed our normal process. We were never told not to service the property so we treated it, just like we have since 2011. We would like payment for our services.