We explain that we are a continuous service to ALL new customers, and we mail a confirmation letter that states thatEveryone of our invoices & billing statements reads - "For your convenience, services continues from season to seasonFor a change in service, please call our office"We also mail out Confirmation letters outlining the coming season with a Pre-Pay discount season priceThe Auto Renewal process is standard practice in our industryIt helps keep the company's cost down, and to help save their customer's moneyWith our Standard Programs we offer free service callsWe never heard anything about Mr [redacted] not being happyWe followed our processWe were never told not to service the property, so we treated itSince this such a small amount of money we have credited the amountWe consider this matter closed
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We serviced Mrs [redacted] 's property the Fall of and all of Mrscanceled service on 12/03/We received payment on 12/04/After this payment there was still a small balance on both accountsWe do not send statements for an open balance of less then $We also write off and credit balances of under $Since the balance was over $6, this balance sat open for the last couple of yearsWhen we call for our open accounts receivables, we don't print customers below $When we call to try to reinstate past customers, we don't print customers with unpaid accountsAs of 5/26/we haven't received payment for this small amount, and we wrote off the $Mrs [redacted] has no open balance with us and we consider the matter closed
We explain that we are a continuous service to ALL new customers, and we mail a confirmation letter that states thatEveryone of our invoices & billing statements reads - "For your convenience, services continues from season to seasonFor a change in service, please call our office"We also mail out Confirmation letters outlining the coming season with a Pre-Pay discount season priceThe Auto Renewal process is standard practice in our industryIt helps keep the company's cost down, and to help save their customer's moneyWith our Standard Programs we offer free service callsWe never heard anything about Mr [redacted] not being happyWe followed our processWe were never told not to service the property, so we treated itSince this such a small amount of money we have credited the amountWe consider this matter closed
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We serviced Mrs [redacted] 's property the Fall of and all of Mrscanceled service on 12/03/We received payment on 12/04/After this payment there was still a small balance on both accountsWe do not send statements for an open balance of less then $We also write off and credit balances of under $Since the balance was over $6, this balance sat open for the last couple of yearsWhen we call for our open accounts receivables, we don't print customers below $When we call to try to reinstate past customers, we don't print customers with unpaid accountsAs of 5/26/we haven't received payment for this small amount, and we wrote off the $Mrs [redacted] has no open balance with us and we consider the matter closed