Advanced Realty Management, Inc.

Revdex.com Complaint ID *** submitted to Revdex.com by *** *** In an effort of clarity please note that Advanced Realty Management relationship is with the current owner as their property managerA management contract was signed in November Advanced Realty Management had no involvement with the
sale of this property and only entered into this situation after the sale was consummatedThere is no Seller obligation (legal or otherwise) to notify a tenant that he intends to sell an investment propertyThe fact that the Seller or Buyer may or may not have informed this tenant that a sale was happening is immaterialThere is, however, a letter (attached) that was sent to *** dated December that specifically let her know what was happening and in that letter it references another letter sent to her mother on November 25, I hope this jogs Ms***’s memory that not only was she informed of what was going on she was also reminded of a serious rent delinquency. The Buyer of her unit satisfied any tenant notification requirements after the sale was completed via notices we sent to all tenantsThe notices we sent contained proper notification of who we are and how to contact us and also contained a request for tenant to complete an update contact information form There were also maintenance request forms in the packet so the tenant may easily report any maintenance items needed to be completedThis tenant was the only one who has not returned the requested information back to usTenant has obviously received the notice or they would not have known where the rent drop box was that she used and even who we areThe tenant stated and apparently understands that she is a month to month lease agreementAll that need be done to change any of the terms of a month to month lease is to give the tenant a day noticeThis tenant has however received a day plus notice that the rent was increasing to $effective March and that the owner is now only accepting yearly lease agreementThe tenant may accept by signing a New Year lease at the higher rent or she may secure other rental arrangements elsewhereAdvanced Realty Management is not aware of any work that needs to be completedAll attempts to contact this tenant have been ignoredThe tenant has not submitted anything to us in writing other than a vague letter that came with the rent she dropped off in our office drop boxThe letter said there is work needed but did not specify whatWe will be happy to evaluate a course of action for any needed repairs if the tenant would simply give us contact informationThere has been nothing out of the ordinary or inappropriate in this sale and hiring of a property managerAll Landlord/Tenant laws have been followedUnfortunately I am unable to bring Ms***s’ rent down to where she requestedIf she is to stay in this property she will need to sign a one year lease at $per month as of March 1, Don A***, Broker Property Manager

This message concerns complaint ID [redacted] submitted to Revdex.com on 1/20/2017 by [redacted] and is not a new complaint.The notice left on the door was done in an effort to reach you since you have not left us any contact information. Apparently this last ditch effort to open a dialog...

worked as our maintenance personal were finally able to gain entry to your unit to initiate repairs. All issues will be resolved shortly. Thank you for finally permitting us entry. I understand that previous owner, [redacted] Properties, may not have addressed numerous maintenance issues but it is our intention to change that. The current owner has already addressed many items in the other units he owns in your community since the December sale/transfer.The information you provided the Revdex.com in this follow up corespondent's does not request any action or remediation so I will consider this an FYI. Thank you again.Please note that we have received rent for February however we have not received your signed lease renewal. Without the signed lease renewal for a new one year lease at the higher rent amount you have been previously informed about ($590.00); we expect that you will vacate the property by March 1, 2017.Thank youDonald J A[redacted], Property Manager

I am the tenant at this particular property.. and my sincerest apologies if I did not make the 10 day threshold in my reply to the dispute response that Advanced Realty Management supplied on 07222016. However, I am a full time caregiver, divorced , with a full time job and two kids.  Unlike what the response stated that ...  ( It is unfortunate that the tenant was forced to hand wash her dishes for herself and her son. ) This was false information, it is true I have a son and a daughter, but I also have a hospital bed in my living room that my mother of 83 years old sleeps in ... My mother is a stroke victim 3x over, has dementia and is totally incontinent with an extreme weakened immune system and no short term memory, who lives with me. It is simply an APPALLING IDEA that I would be compared to a spoiled woman who had to wash dishes for herself and her son like Advanced Realty Management portrayed me as this type of woman.. Over and over again I advised Advanced Realty Management that I was concerned about my mother's well being and the residue that might be left on the dishes that could cause my mother's weakened system more illness. I never once mentioned my son at all where this came from I do not know. Hand washing was not the answer due to a functional dishwasher kills the residue, but hand washing is susceptible to a human hand that is not as strong, nor as efficient as a well functional dishwasher. Also, for Advanced Realty Management to insinuate that I being of a matured age has not yet mastered the art of rinsing the dishes thoroughly before placing them in the dishwasher is a further insult to the good tenant I have been. I am not a young person I was taught from a very, very young age to rinse the dishes before putting them in the dishwasher, so this has always been done. I also noticed the 06292016  on this dispute from Advanced Realty Mgmt, since then there have been more visits. In fact, just about a week and half ago on a Saturday [redacted] came out and for the first time the agent advised me that I needed to take the filter out and rinse it after each load and also while the filter of the dishwasher was out I needed to stick my hand in the hole where the dishwasher filter was to make sure there was not anything down there.  THIS was the first time an agent from [redacted] had ever given any ongoing maintenance instructions. I even asked the agent why none of the numerous other agents had not given these instructions and he did not know why they had not told me about these instructions. But this story is not over, unfortunately over the weekend 09032016 I got a request that I needed to vacate the property by 09302016 when I called Advanced Realty Management and talked to Michelle today to ask why she just kept on saying MAAM, MAAM, MAAM and stated that the landlord was exercising her right and giving me a 30 day notice and there was no other reason. In December I will have lived in this property 3 years, have never been late with my 895.00 rent  each month and many months I struggled to pay this and I cannot believe now I am being treated in such a demeaning manner when it has never been my fault. Even today I got a message from [redacted] Appliance right after I had talked to Michelle that the part for the dishwasher had just come in ...if anyone wants to hear it, it is on my voicemail. Definitely, even [redacted] Appliance saw the need that maybe a missing  part was the cause to this situation, I am truly saddened that Advanced Realty Mgmt just wanted to blame me, a good tenant, and not evaluate the whole situation. I am truly , truly saddened, insulted and above all worried for my mother and my future since we have been asked to vacate by the end of this month, have no where to go for a reason that was never my fault.  All these years I have paid on time, have been a good tenant and this is the treatment I receive, how sad ...

To
Whom It May Concern:
This should not be a Revdex.com issue. This is a collection legal issue between The Village at Shannon [redacted] Condo Association and the Complainant with Advanced Realty following the mandates of the Condo Governing Documents and serving at thediscretion of the Board of...

Directors.
The
Village at Shannon [redacted] Condominium Association is a not-for-profit Ohio
corporation operating under the rules and regulations outlined in the Declaration and Bylaws document recorded
with the Franklin County Recorder’s office time-stamped April 16, 2002. This
document authorizes the creation of a community rule book which further defines
the rules of the community. The Declaration
and Bylaws document is available at no cost to the consumer on the Franklin
County Recorder’s website and both documents are also available on the Village
at Shannon [redacted] website. All governing documents are also provided
electronically at no cost to any owner requesting them from the Association
Property Manager.
The
homeowners at the Village at Shannon [redacted] never voted on any change to the
bylaws nor did the Board ever addend the governing documents concerning the
collection of assessments or collecting utility charges as no changes were ever
needed. All of these procedures and authorizations were already in existence
never requiring any vote or amendment.  
Article XV:
ASSESSMENTS AND ASSESSMENT LIENS; RESERVE FUNDS section of the
Declaration authorizes the Association to charge assessments to pay for the
Association’s expenses and SECTION 5.
Effect of Nonpayment of Assessment; Remedies of the Association section specifies
that any assessment is past due if not received at least 10 days after the same
is due. SECTION 2 (b) authorizes the Board to charge a reasonable uniform late
fee to a delinquent owner and also the cost of collection including attorney
fees and other out-of-pocket expenses. This section details much more than what
is included herein and should be reviewed by the homeowner.
ARTICLE X UTILITY
SERVICES
of the Declaration authorizes the Association to separately meter and charge
each homeowner for any utility cost attributable to being used by that owner’s
home. The Community Guidelines handbook (aka Rule book) elaborates and further
defines late charges and water billing particulars.
Ms.
[redacted]’s delinquencies started in March 2015 when Guardian Water transferred the
collecting of the Water bills directly to Advanced Realty. Prior to this date
Guardian would collect the money and send one check to Advanced Realty of all
it had collected in that billing cycle. Ms. [redacted] did not pay the then owed
$37.92 due by March 10, 2015 (Feb 2015 bill). In April (after the amount due remained
unpaid) Ms. [redacted] was charged the first $25.00 late fee. The amount continued
to remain unpaid thru May and June 2015 where Ms. [redacted] was charged two more
$25.00 late fees. (Please note that the late fee is $25.00, not $30.00)
Apparently
Ms. [redacted] contacted our billing department in June 2015 and two $25.00 late
fees were waived with the understanding that the balance would be shortly paid.
That did not happen. In July 2015 Ms. [redacted] missed yet another water bill. Ms.
[redacted] has remained delinquent complicating the matter more by missing both the
February and March 2016 water bills accumulating 9 additional late charges.
This
Association regularly sends its aged receivables report to the Association Attorney who, based on
a predetermined trigger amount, sends collection notices out. Ms. [redacted] reached
that amount and consequently received a collection letter. The cost of the
collection letter is also added onto the amount that Ms. [redacted] owes as authorized in the Declaration.
Ms.
[redacted]’s currently owes $316.55 plus legal fees after $50.00 in late fees
were waived back in 2015. Please note that $146.90 of the amount owed is
outstanding water bills that still have never been paid. All Ms. [redacted] needs do
is contact our office and arrangements could have been made to get her current
before the attorney became involved. At this time she needs to call us
immediately to avoid any further collection actions. The Revdex.com
will not be able to assist her.
Sincerely,
At
the Direction of the Board of Directors
The
Village at Shannon [redacted]
Don
A[redacted], Property Manager

In response to tenant’s complaint that it has taken 3 weeks to repair the dishwasher; the tenant called for maintenance (dishwasher was not draining) on June 29th, a service request was faxed to [redacted] Appliance on June 30th.  [redacted] Appliance was...

not able to service the dishwasher on Friday July 1st as their schedule was full. Due to the July 4th holiday they were not able to schedule service until July 6th. The technician arrived on July 6th as scheduled and determined problem to be a lack of a loop in the drain hose. The technician installed drain line as it should be and cycled dishwasher 4 times with no problems.             Tenant called Advanced Realty on Saturday, July 9th to report the dishwasher again was not draining. [redacted] Appliance was dispatched on July 11th and determined the drain pump needed to be replaced. Unfortunately, the part was not in stock and had to be ordered. The new drain pump was installed on July 18th.             The tenant’s settlement request that the dishwasher be replaced is unreasonable, as the dishwasher was purchased new in August of 2014. Advanced Realty Management has received numerous maintenance calls for repair of the dishwasher (technician finding either drain line, pump or both clogged with food) and the garbage disposal at this particular residence.  We have tactfully requested the tenant rinse her dishes before loading them in the dishwasher and to not overload the garbage disposal. Following are dates of service requests and repairs on dishwasher and garbage disposal. ·       May 19, 2015-disposal and sink clogged with food ·       September 2, 2015-dishwasher not draining, tech found both pump and drain hose clogged with food (tenant reported it was not draining for 4 days and needed someone there immediately). ·       January 15, 2016-dishwasher not draining, tech found drain line clogged with food ·       January 27, 2016-disposal clogged with food ·       February 29, 2016-disposal clogged with food-contractor noted that both sides of sink were full of food. ·       June 29, 2016-dishwasher not draining, tech found pump needed replaced. It is both Advanced Realty Management and [redacted] Appliance opinion the pump failure is due to tenants’ continual misuse of both garbage disposal and dishwasher.             It is unfortunate that the tenant was forced to hand wash her dishes for herself and her son. Unfortunately a non-working dishwasher is not considered an emergency situation that justifies weekend or holiday service with the resulting escalated expense of responding to issues like this on a non-business day. The fact that the dishwasher was new when this tenant moved into this property and has multiple service requests would suggest that the tenant need employ a different strategy in loading the dishwasher so as to at least make an attempt to prevent this from happening again. It is quite obvious that the owner of this property has gone beyond normal protocol to keep this tenant happy at great expense to themselves.             Advanced Realty Management has used [redacted] Appliance for many years and we have never received a complaint regarding the technician’s behavior towards a tenant. Thank you, Donald J A[redacted], Broker Advanced Realty Management, Inc