Advanced Realty

In response to the complaint issued by Ms [redacted] , her pet was presented in our office on 1/17/with a hematoma of the earHematomas of the ear are a result of broken vessels in the flap, usually caused by a patient violently shaking the head from an ear infectionThe patient, a pound Pit Bull, was admitted for surgical repair, and a bandage was placed on the ear while under sedationThe patient was released to the owner on 1/18/with medications and instructions to return in one week for a bandage removal,On 1/25/17, the patient returned for a folland bandage removalThe bandage was removed with hopes that the ear would not bleed and another bandage would not be neededMost patients respond immediately by shaking their head glad to be free of the bandage, and was the same in the caseUnfortunately, by the time the patient returned to the exam room, the patient shook his headenough for the surgical site to bleed and he was taken to the prep-area in the hospitalAnother bandage was placed on the ear without sedation.The owner returned in the office a few minutes after paying her bill stating the dog had shook off the bandageIt was discussed that bandages on the ears and tail are difficult to keep on as a patient tends to want to shake the head or wag the tail until the bandage is goneA nurse spoke with the head doctor on staff and it was offered to keep the patient to sedate and replace the bandage as he was VERY energetic and excitedThe patient was given oral sedation, another bandage was placed on the ear and we kept him in the hospital for an extra night, at no extra charge to the owner, with hopes that the healing could resume without interruptionThe patient was released the next day with medication refills and a tranquilizer to try to keep the patient calm.Upon checkout, the owner expressed her displeasure about the blood on her clothes and in her car to an employeeThis concern was directed to the doctor and her nurse called the owner to discuss the matterThe nurse apologized for her displeasure, but reiterated the fact that bandages on ears and tails are difficult to keep on a petIt was mentioned that some patients respond to a bandage better when applied under sedation as was the case for the initial bandage and the last, but with no guarantee to stay onThe nurse stated that the doctor felt in no way was the second bandage applied incorrectly, as she personally put on the bandage, simply that the patient was over-excited and rambunctiousAs it was mentioned to the owner that bandages on the ears and tails are not guaranteed to stay on, and there is no way to keep a pet from shaking the head or scratching at ears, we feel that it is not our responsibility to pay for the cleaning of her clothes or the interior of her car.Since the date of the initial complaint, we have tried to help the owner by keeping the patient in the hospital while she is at work for the follvisits to make sure that the bandage is not removed and the surgical site is intact

Complaint: [redacted] I am rejecting this response because: I personally went into the office in when we moved and gave them our new home address and asked that emails be sent to me concerning this property Since I have never received anything in the mail from them, I can only assume it was not noted by their office Also any emails that might have been sent to us may have gone to my husband's business account which may or may not have been read as they did not pertain to his business I have repeatedly told them that I was the owner on title and have the property manager license from the city, so communications should have gone through me I have also been in their office several times since in person to try to settle problems in the past I have called numerous times to speak to the owner instead of the receptionist and was told I would be called back I never was as I have never spoken to the owner I really don't expect this issue to be resolved to my satisfaction as none of our other problems were Since this property has now closed escrow, I doubt if they will refund any of the money we had to pay anyway Sincerely, [redacted]

I have attached a copy of our most recent communications which are dated and you can see we have been replying to each and every communication sent from them They were emailed on the 1st of May concerning the increase in HOA dues for Sageview Townhomes to begin the 1st of June Their statements are emailed out to them towards the end of each month for the next monthThose statements have been mailed out to them every monthI have a record of every email sent to them and can be provided upon requestThe emails are sent to the email address which they provided to our office Over the last few years a show a handful of times which they have called into our office for which there is a notation of the communicationI do not see at any point which we had issues returning communicationsAs you can see from the following attached email we are responding to their emails without delaySee following attached communications.Thank YOuDesica F*Advanced Realty###-###-####Sent: Fri 8/28/3:PMWe email statements to you every month and all of that information is included Thank You Desica F [redacted] Advanced Realty ###-###-#### From: [redacted] [mailto: [redacted] @hotmail.com] Sent: Friday, August 28, 8:AM To: ***@advancedrealty.com Subject: RE: Sageview [redacted] I have NEVER received anything in the mail or on my email about any of this Why did no one ever contact me as I am the property manager Settlement is not the time to find out about a problem The only reason I found out about the increase was because I called about a different problem [redacted] From: ***@advancedrealty.net To: [redacted] @hotmail.com Subject: RE: Sageview [redacted] Date: Thu, Aug 12:14:- Your payment for June was for $however the dues had gone up to $that month I went ahead and removed the one from August however the one for June applies Thank You Desica F [redacted] Advanced Realty ###-###-#### From: [redacted] [mailto: [redacted] @hotmail.com] Sent: Thursday, August 27, 7:AM To: ***@advancedrealty.com Subject: FW: Sageview [redacted] Enclosed is a copy of the last few months of my payments Now you tell me why I am being assessed a late fee on our settlement statement I am the titled owner of the property and the licensed property manager and yet I have NEVER received any communication from you about late fees or the keyfob for that matter Why hasn't anyone from your office talked to me, the property manager instead of letting me surprised by your thievery on the settlement statement? I know you probably don't care but I am going to turn in a complaint to the Revdex.com about your negligent and underhanded business practices You hide behind a shield of non-response to my phone calls to avoid dealing with unhappy clients All I can say is that your day of reckoning will come maybe not in this life but it will come > From: [redacted] @gmail.com > To: [redacted] @hotmail.com; [redacted] @gmail.com > Subject: Scan > Date: Wed, Aug 20:55:+ > >

In answer to the First complaint: Raelene contacted us, the following is the exact note that was attached to the account when she called 10/27/at 11:am "Called to ask us to send someone with a keyShe locked herself outI told her we didnt have anyone that I could sendAsked if she could
come pick one upShe said that her car keys were in the houseTold her if I had someone head over there I would ask them to take a keydf" I was alone in the office that dayI tried to contact our maintenance man to see if he could swing by to let her inAt no time did I tell them to have a lock smith come out, though I would have been in my right to do soShe called back later and said she had called a lock smith and no longer needed us to come out Second complaint: They contacted our office on 1/24/at 1:pm, a work order was printed at 1:pm for the maintenance company to address the issuesThere are no records that we received any follow up calls from the tenants reporting that their garage was still not workingWilliam with * * * installed a spring block to allow usage of the garage door until the spring that had to be ordered arrivedThe spring was ordered from *** *** *** *** and received on the 6th of February and installed shortly after. Third complaint: They contacted our office on 4/07/at 1:pm to report that their A/C would only turn on if they turned it down to Work order was made at 1:pm and emailed to *** *** *** ***. Jeff with *** *** *** *** left messages and finally received a call back weeks later from Raelene and she schedule a time with him at when he showed up no one would answer the door, though he thought he hear movement insideHe drove by a few times and tried calling a few times after but was not ever able to get any one to call back I have spoke with Jeff and he is willing to write a testament of the eventsThe tenants have since moved out and we have found no problems with the A/C in our move out inspection.Fourth complaint: Tenants moved in on August 23rd, They turned in their move in inspection by the end of AugustWe sent out a work order to *** *** 9/6/to look at the stove they reported was not working at allReliable went out and reported back to us on 9/9/that the stove was just not plugged in and it worked fineAdditionally we put in a work order for Will with * * * to address the front door and the outlet marked on their move in inspection reportAt no point did they report that they had a burner that didn't workOur assistant office manager performed an inspection on the home the 15th of January because of a reported unauthorized roommate and was not informed of any issueThere was nothing in their move in inspection form about missing or damaged blinds nor about damage to the balconyThey did report one window screen missing which was taken care of after our assistant manger went out to inspect the homeThe hole in the front patio cement was not reported to our office until the day they turned in keys and was taken care of immediatelyAdditionally, there were no broken stairs reported nor found when they went out and did the move out inspection on 7/16/ Fifth complaint: (Labeled as sixth): Notice was mailed to them informing them that if they chose to go month to month their rate would increase $Their Lease says " This lease will automatically renew on a month-to-month basis and an additional Fifty Dollars ($50.00) per month fee will be added to the rent due, unless written notice of termination is given by either party at least Thirty (30) days before the end of the initial lease term." Notice was mailed out 3/24/Their lease was set for automatic renewal on 4/30/2015, more than days as listed on their lease.They are not required to go month to month as stated, they are given the option to renew, go month to month at an addition rate or vacate with days written notice. These tenants were supposed to turn their keys into our office on 7/11/2015, however they did not turn their keys into our office until 7/16/and threw a huge fit in our office that they shouldn't be responsible for the additional days of rent because they were busy and didn't get time to turn the keys into us and we should have called themThey then stormed out of the office and continued shouting as they walked out the door. They have take no responsibility for their legal obligations with a signed lease

The customer presented her grandson's duck with multiple wounds resulting from an attack from another animal on emergency, after hours on 5/2/at 9:pmThe doctor who would be handling the case was in surgery with another emergency, therefore *** took the duck back to the surgical area so
that the doctor could quickly assess the patient while monitoring the other patient in surgeryThe patient was shocky, had labored breathing, had multiple wounds and had a low oxygen levelThe patient needed oxygen therapy, antibiotics, pain meds and fluid therapy*** spoke with the customer and relayed the message, as the doctor was still in surgeryThe customer told *** how her grandson has had this duck since be found it as an egg and could not bear to tell him that his duck died*** conveyed that we would do everything possible to save his duckBeing a new customer, our office required a deposit of $to be put towards the cost of treatment*** *., the desk supervisor who took the deposit, claims that the customer had never mentioned being contacted regarding the use of the $before proceeding with further treatment and costs.Thirty-minutes later, the doctor re-evaluated the duck and noticed maggots and eggs on the patient’s backTreatment and removal of the maggots was started immediately, and dead flies were found under the feathersWhile the doctor was working on the patient, *** called the customer with an update that the duck was still very weak and that maggots were found on the duckIt was relayed to the owner that she would receive a call again the next day with another update*** claims that the customer did not say anything regarding money or payments during that conversationHad the $limit been discussed, the patient would have never been admitted since emergency fee and office exam was $That left $for medication to be dispensed.On 5/3/16, the doctor evaluated the patient and *** called and left a message on voice mail/machine with an updateThe customer came in later to visit the patient, and when the patient was taken to the room, she again did not discuss any financial concerns.On 5/4/16, the doctor again evaluated the patient and told *** to call with another updateWhile on the phone, the customer had asked if the $deposit had been used and the nurse replied yesThe emergency visit was $and office call was $25.00, leaving only $for treatmentAt this time, the total bill was $without medication*** states that the owner claims to have left a message with the desk-worker who took her deposit regarding the use of thc $As she was unaware of this, *** immediately forwarded her concern to the attending doctorThe doctor did not receive any message regarding the cost concerns or restrictions, and offered to help with the bill by allowing holdchecks for a later dateAt no point was there a threat that we would keep her duck if she did not payHowever, this is a new client with no payment history, therefore we do ask that the bill be paid in full upon release, hence the offer to hold checksThe customer stated that she could not keep the duck in the hospital*** advised her to pick up later in the day as there would be no increase in cost to finish treatment throughout the day*** Rwas called immediately and questioned about the customer's claimShe stated that nothing was said to her regarding financesAfter further discussion, *** was instructed by the doctor to inform the customer that she could pick up the patient early in the day so she would only be charged for day of hospitalization, to keep the bill at a lower price*** left a message on voice mail/machineThe doctor had planned to discuss the case and patient care with the customer upon release.The customer arrived late Wednesday (5/4/16) evening to pick up the patient and appeared very angry and impatientShe told *** that she wanted her duck now, *** was with another emergency, but told the customer she would be with her nextThe customer was called into the room by ***, as the doctor was working with the emergencyThe customer was informed that the patient was still critical and inappetantMedications and release instructions were given and the customer was informed of a price-break on the billThe customer paid the remaining $in full to *** and appeared to be happy when she leftOur prices were more than fair as she received discounts on the emergency fee and hospitalization.To respond to the complaint that she never spoke to the vet, this is trueHowever, the doctor examined, assessed and treated this patient throughout the day, along with several other cases in the hospitalThe nurses that spoke with the customer have over years experience working with the vet and can communicate with owners while the doctor practices veterinary medicineTechnicians are quite qualified to address concerns and give updates to clientsAt no point did she ask to speak with the doctorIf she had, the doctor is more than happy to accommodate such requests

To whom it may concern: I attempted to respond to this complaint multiple times, but the submit button would not work. I was instructed to email the response to this address. As you can see from the move-out that is attached, we disagree on the move-out charges. I have had my
office staff reach out to Mr*** and requested he come into the office and sit down with us so we can go through the move-out. He has chosen not to come in and has continued to slander my company as you can see from the email correspondence that is attached. My carpet vendor called in and complained about all of the animal hair. He thought it was probably a cat. I have attached a photo from behind the range that clearly shows the animal hair. My offer is still open for Mr*** to come in and try to work through the issues and come to some amicable resolution. However, if he does not, I will only have one course of action and pursue him in court and bring in all the vendors to testify. While I prefer he come in and we try to come to some type of resolution, I cannot force him to do so. Thanks, Trent L***Owner/Broker435-674-4343Fax: 435-674-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
This is a load of liesFirst one in first sentence " were not a 24-hour emergency clinic" then Why do you have staff there hours, and why do they have a vet on call hours? Why do they offer their patients and clients "after hours" careThey are a hour clinic and they make sure they let all their patients know that there is staff and a vet there hours a day! And this pretty much means since I hadn't been there in four years, I'm not a "current client" and my dog and I don't deserve their time and care that we neededAnd said I didn't have to go back to their hospital, when there were other vets to go toBut I had already paid for an exam visit there, and couldn't afford to go somewhere else, because every where else wanted more money (for exam+ 7-for surgery)! I told them I couldn't go anywhere else and that I DID NOT have a credit card or checks, or a bank accountSo what's that leave me? And I never once asked for a discount or a pity case, I promised I'd have the full bill paid before the services were even done, but they didn't care! They didn't care that one of their employees told me they could take 300-to start surgery and just because she didn't think I was gonna come back, she didn't bother to tell anyone that she even offered that to me*** even told me to come back if I needed toSo I did, I came back with the money she told me she needed and they refuse me care! That's another thing the forgot to mentionThey are Pretty much putting the blame on me, saying we didn't get prenatal care for my dog and that when we first called them and they DID say it would be deposit, and we straight up told them we didn't have it on the phone and they said to come anyway!!! If it was gonna be like that, they should of told me right then and there that they won't accept my dog and her emergencyThat would of saved the puppies life right there, because I'd go somewhere else that actually gave a cared about their customers and animals! I can go on and on about this! It's so wrong on every level! And they didn't even mention in this "response" that the first vet "***" who I voice recorded telling me to come back with 300/350, and that I can come back if I needed toThey just said that "*** offered to lower the deposit and offered financial assistance programs to me " yeah she did and I accepted her offer and came back with the money they said I needs and they say noSo that didn't even explain why they offer a deposit, but when I go home to get the money, they suddenly can't do itThat's called a lie! They didn't mention that part, why? Because they knew they were wrong! One last thing, they also included that "I started to make scene when I came back the next morning and that if I wanted their help, that I need to calm down or go somewhere else" that is another lie and I did not make any scene when I came back the next morning, I was highly upset over my pet and her puppies dying and when I check in, they can't find my dogs chart, the technician was walking back in forth trying to find different people and she came back and said she had to call the dr and I felt like they were gonna again refuse my dog care and I asked her if that's what was happening, and she kept apologizing and saying I don't know, I don't know why, I'm sorry, and I just stared tearing up and softly told them that if they again refused my dog care that I would sue themI didn't yell or they didn't say go somewhere else, I was crying my eyes out and holding my pregnant dog with her puppies dying inside of herYeah that's the truth! And I would have no reason to lieThey had already cause us so much heart ache, pain and anger, I just wanted them to take my dog and save my puppiesAnd they did so on their termsStraight up animal abuseThey couldn't have enough decencey to apologize for the loss of my puppy's in this response, but yet made it seem like my faultIf that's what you call a good PRACTICE, and a respectable business in the louisville area, then I guess I will find another business to provide health care treatment for my pets because that's not how I feel I should be treated when I bring my dog in for emergency careThey did acknowledg that I had did financial constraints and they prayed apon that and knew from the very start that I did not have the full deposit but I did have and I was getting paid in a few hours but couldn't help meI feel that this is not whatsoever a resolution to this matter, it's them trying to defend their behalf and that their response is not truthful.
Regards,
*** ***

SEE ATTACHMENTIn response to the complaint issued by Ms***, we are not a 24-hour emergency clinicThere are several in the immediate area seeing in Kentucky & Indiana, We have not seen the ***'s with any pet in yearsWe only see current clients on emergency basis after closing
The definition of a current client is those who come yearly for their preventative care exam and vaccinesCertainly if a patient is pregnant, our clients have prenatal care done just as women doThis allows them to have knowledge of when to come in if a problem occurs and what to expectThis also guarantees our services for any emergency, Had the ***'s been a current client and patient, they would have known to be here hours after labor started and no pups were producedThat would have put us at 4pm not 7pmInstead, the ***'s consulted the internet before even calling us the first time.When we received the call minutes before closing, the nurse was very clear that if she needed a caesarian a minimum deposit of $500,was requested and this was documented on the chart, The nurse also informed the owner that we accept cash and check only and not to come in if they did not have the deposit-there would be no exceptions to this policyIf this wasn't possible, there were other clinics closer that could take credit cards, Ms*** came in to the clinic anyway with $40.00, knowing that we asked for $She opted to wait in line instead of paying the emergency fee due to financial restraintThe doctor in the exam room did try to help her out by lowering the deposit and gave her other options for financial aid through Red Rover & KHS.There were no doctors in the building when she returned at 10pm that night as Dr*** did not feel that she was returning, Our policy is that no one is allowed inside the building unless a doctor is there, this is for safety reasonsSince it was hours after closing, and again, we are not a hour emergency clinic, the $deposit was needed for the after-hours caesarian.She returned the next morning at 7:am, 18% hours after active laborWe were surprised that she returned the next morning considering the scene made the night beforeThat morning, she attempted to make another scene in the waiting room and the technician kindly reminded her that if she wanted out help, she needed to calm down or go somewhere elseWe gladly did her caesarian for the proper deposit that we requested and directed her to KHS that gave her another $based on our recommendation.Ms*** did not have to return to our hospital the following morning, as she had numerous other options, including hcf regular vet, however, we are good at what we do and are fair with our pricesWe take our professionseriously, but our staff has to be paid and in order to do so, services need to be paid in full

In response to the complaint issued by Ms. [redacted], her pet was presented in our office on 1/17/17 with a hematoma of the ear. Hematomas of the ear are a result of broken vessels in the flap, usually caused by a patient violently shaking the head from an ear infection. The patient, a 18 pound Pit...

Bull, was admitted for surgical repair, and a bandage was placed on the ear while under sedation. The patient was released to the owner on 1/18/17 with medications and instructions to return in one week for a bandage removal,On 1/25/17, the patient returned for a follow-up and bandage removal. The bandage was removed with hopes that the ear would not bleed and another bandage would not be needed. Most patients respond immediately by shaking their head glad to be free of the bandage, and was the same in the case. Unfortunately, by the time the patient returned to the exam room, the patient shook his headenough for the surgical site to bleed and he was taken to the prep-area in the hospital. Another bandage was placed on the ear without sedation.The owner returned in the office a few minutes after paying her bill stating the dog had shook off the bandage. It was discussed that bandages on the ears and tail are difficult to keep on as a patient tends to want to shake the head or wag the tail until the bandage is gone. A nurse spoke with the head doctor on staff and it was offered to keep the patient to sedate and replace the bandage as he was VERY energetic and excited. The patient was given oral sedation, another bandage was placed on the ear and we kept him in the hospital for an extra night, at no extra charge to the owner, with hopes that the healing could resume without interruption. The patient was released the next day with medication refills and a tranquilizer to try to keep the patient calm.Upon checkout, the owner expressed her displeasure about the blood on her clothes and in her car to an employee. This concern was directed to the doctor and her nurse called the owner to discuss the matter. The nurse apologized for her displeasure, but reiterated the fact that bandages on ears and tails are difficult to keep on a pet. It was mentioned that some patients respond to a bandage better when applied under sedation as was the case for the initial bandage and the last, but with no guarantee to stay on. The nurse stated that the doctor felt in no way was the second bandage applied incorrectly, as she personally put on the bandage, simply that the patient was over-excited and rambunctious. As it was mentioned to the owner that bandages on the ears and tails are not guaranteed to stay on, and there is no way to keep a pet from shaking the head or scratching at ears, we feel that it is not our responsibility to pay for the cleaning of her clothes or the interior of her car.Since the date of the initial complaint, we have tried to help the owner by keeping the patient in the hospital while she is at work for the follow-up visits to make sure that the bandage is not removed and the surgical site is intact.

Complaint: [redacted]
I am rejecting this response because: I personally went into the office in 2010 when we moved and gave them our new home address and asked that emails be sent to me concerning this property.  Since I have never received anything in the mail from them, I can only assume it was not noted by their office.  Also any emails that might have been sent to us may have gone to my husband's business account which may or may not have been read as they did not pertain to his business.  I have repeatedly told them that I was the owner on title and have the property manager license from the city, so communications should have gone through me.  I have also been in their office several times since in person to try to settle problems in the past.  I have called numerous times to speak to the owner instead of the receptionist and was told I would be called back.  I never was as I have never spoken to the owner.  I really don't expect this issue to be resolved to my satisfaction as none of our other problems were.  Since this property has now closed escrow, I doubt if they will refund any of the money we had to pay anyway.
Sincerely,
[redacted]

I have attached a copy of our most recent communications which are dated and you can see we have been replying to each and every communication sent from them.  They were emailed on the 1st of May 2015 concerning the increase in HOA dues for Sageview Townhomes to begin the 1st of June...

2015. Their statements are emailed out to them towards the end of each month for the next month. Those statements have been mailed out to them every month. I have a record of every email sent to them and can be provided upon request. The emails are sent to the email address which they provided to our office.  Over the last few years a show a handful of times which they have called into our office for which there is a notation of the communication. I do not see at any point which we had issues returning communications. As you can see from the following attached email we are responding to their emails without delay. See following attached communications.Thank YOuDesica F[redacted]Advanced Realty###-###-####Sent: Fri 8/28/2015 3:47 PMWe email statements to you every month and all of that
information is included.
 
Thank You
Desica F[redacted]
Advanced Realty
###-###-####
 
From: [redacted] [mailto:[redacted]@hotmail.com]
Sent: Friday, August 28, 2015 8:50 AM
To: [redacted]@advancedrealty.com
Subject: RE: Sageview **
 
I
have NEVER received anything in the mail or on my email about any of this.
 Why did no one ever contact me as I am the property manager.
 Settlement is not the time to find out about a problem.  The only
reason I found out about the increase was because I called about a different
problem.  [redacted]
From: [redacted]@advancedrealty.net
To: [redacted]@hotmail.com
Subject: RE: Sageview **
Date: Thu, 27 Aug 2015 12:14:58 -0600
Your payment for June was for $145 however the dues had gone up
to $150 that  month.  I went ahead and removed the one from August however
the one for June applies.
 
Thank You
Desica F[redacted]
Advanced Realty
###-###-####
 
From: [redacted] [mailto:[redacted]@hotmail.com]
Sent: Thursday, August 27, 2015 7:51 AM
To: [redacted]@advancedrealty.com
Subject: FW: Sageview **
 
Enclosed is
a copy of the last few months of my payments.  Now you tell me why I am
being assessed a late fee on our settlement statement.  I am the titled
owner of the property and the licensed property manager and yet I have NEVER
received any communication from you about late fees or the keyfob for that
matter.  Why hasn't anyone from your office talked to me, the property
manager instead of letting me surprised by your thievery on the settlement
statement?  I know you probably don't care but I am going to turn in a
complaint to the Revdex.com about your negligent and underhanded
business practices.  You hide behind a shield of non-response to my phone
calls to avoid dealing with unhappy clients.  All I can say is that your
day of reckoning will come maybe not in this life but it will come.
>
From: [redacted]@gmail.com
> To: [redacted]@hotmail.com; [redacted]@gmail.com
> Subject: Scan
> Date: Wed, 26 Aug 2015 20:55:00 +0000
>
>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
The people on the phone calls with me can say I never asked about the money but that does not make it factual.  Also when I expressed my concern that I have never seen or talked to the Dr. I was told" she does not like to deal with people she is more interested in dealing with the exotics:.  It was not [redacted] that said that but the Lady that called me when I told her I was very unhappy with the office and having no conversation with the Dr..  When I told them I would be in to pick up the duck they told me she was in oxygen and it would be beneficial to leave her there and I had  until 7:00PM to pick her up that day .  I arrived at 6:30 and had to wait for ever to get the duck.  After waiting for about an hour I was told I had 3 people in front of me but I became very angry when 12 people proceeded to go in front of me and I still did not have the duck.  Finally I was told that [redacted] was the only person that could give me the duck and she was busy.  I did tell them I would hate to have to tell my grandkids the duck died however I did not say spend as much as you want to keep her alive.  The lady that checked me out at night when I gave them the 100.00 did tell me the DR. would call me in the morning and let me know how the duck is and how much it would cost.  That is a fact I do not care what she says she said, that is in fact what she said.  In closing my almost dead duck that had to have oxygen is fine and doing very well at home. I gave her pureed food and water and she is out with the other animals as of 5/14/2016 and back to normal.
[redacted]