Advanced Recovery Systems

TO WHOM IT CONCERNS, WE DO NOT HAVE MS [redacted] 'S ACCOUNT IN OUR SYSTEMI CAN NOT LOCATE HER ADDRESS , TELEPHONE NUMBER, IN OUR SYSTEMSHE WOULD NEED TO PROVIDE MORE INFORMATION FOR ME TO FOLLOW UP ON THIS COMPLAINTI BELIEVE MS [redacted] HAS CONTACTED THE WRONG ADVANCED RECOVERY SYSTEMSSHE SHOULD GOOGLE THE ONE NEAREST HER ADDRESSWE ARE NOT AFFILIATED WITH ANY OTHER ADVANCED RECOVERY SYSTEMS THANK YOU, [redacted] OPERATIONS MANAGER

I have reviewed this complaint and can not locate this telephone number in our systemI am not sure but I am thinking these calls are coming from another ARS or Advanced Recovery Systems in the United States (there are several) and we are not affiliated with any of themPlease let Mr [redacted] know that we would be glad to stop calling but I do not see his name or number in our systemIf he has any questions please feel free to call me at 601- [redacted] press one and have the receptionist page me so I do not miss your call Thank You [redacted] Operations Manager Advanced Recovery Systems Kathrine Drive Flowood, MS 601- [redacted]

To whom it may concern, Ms [redacted] called in to our office on January and spoke with the receptionist about mailing in a paymentShe asked if we would send her a receipt and the receptionist told her yes and UPDATED TO A PO Box address which is the same address she has listed on this complaintMs [redacted] did ask if she sent a envelope would she get her receipt faster and because of her adamant behavior about getting the receipt the receptionist did agree that she could send it if she wanted to Ms [redacted] did mail the payment and we mailed a receipt outWe did not send it in her envelope because none of our bills, statements or receipts are sent from this office we use a out sourcing company to do that for usWe did mail the receipt and I'm afraid that Ms [redacted] overlooked it because she was looking for her self addressed envelopeI have tried to call her several times with no luckWe do not leave messagesShe is welcome to call our main number 601- [redacted] and ask for [redacted] ***I have also sent her another bill.Thank You, [redacted] Advanced Recovery SystemsKathrine Drive Flowood, MS 39232601- [redacted]

Ms [redacted] , In reference to your complaint with the Revdex.com please contact me personally and I will be glad to help you understand what we are calling aboutThere has been a misunderstanding on who we are collecting forThe information that you provided is on another bill not the one we are calling aboutWithout giving out your personal information I would like for you to call 601- [redacted] press one and ask for [redacted] ***I will be glad to go over all the information we have to help you understand what we are calling aboutIn reference to us not sending letters ....we are a collections agency our clients hire us to call and collect the bills because your bills have already gone through a billing cycle with no payment or response Thank You, [redacted] Operations Manager Advanced Recovery Systems

June 27, 2014Dear [redacted]:Your letter attached has been sent to us in error. We are not the company you are attempting to communicate with. We do not have an account for the complainant, [redacted], in our files. We do not have an employee by the name of [redacted]. We are...

not calling upon [redacted].We have the same name as the company you wish to communicate with, but are a completely separate company. .Please forward your correspondence or questions to the correct party:

Review: ARS had initially contacted me in regards to a debt that was owed to my credit card. I explained to them that since I wasn't working, I had no money to pay anything and when I became employed, I would contact them to resolve the issue. Since that time they continue to harass me from a plethora of phone numbers from multiple area codes and states. But for the past few weeks I have been getting phone calls from the phone number "1-000-000-0000". I attempted to call them back from another phone and it said the service was restricted. Today I decided to finally answer the phone to see who has been calling me from this non-existent phone number. The person asked for me by name and when I responded who is this and when they said it was ARS, I just hung up on them. I looked it up online and found out these companies are LEGALLY REQUIRED to display their phone number on the caller ID! I discovered that this is an ILLEGAL practice that companies use to hide their number with out displaying a "private" or "unavailable" caller ID display. So as soon as I discovered that they were utilizing illegal practices, I felt the need to report this indiscretion to the Revdex.com in hopes that this company will be penalized for using this practice as well as be forced to stop hiding their identity when calling people!Desired Settlement: I felt the need to report this indiscretion to the Revdex.com in hopes that this company will be penalized for using this practice as well as be forced to stop hiding their identity when calling people!

Business

Response:

See Attachment:

Review: Employee "[redacted] "calls to employer using blocked phone ID; no basis of claim do not even use correct name, harassing family for address

harassing /threatening nature of calls to family members at their place of employment continue to call despite numerous requests to stop

NY and OH AG claims filed vs employee [redacted] and Company illegal practices being usedDesired Settlement: Stop using illegal practices to harass family

Business

Response:

June 27, 2014Dear [redacted]:Your letter attached has been sent to us in error. We are not the company you are attempting to communicate with. We do not have an account for the complainant, [redacted], in our files. We do not have an employee by the name of [redacted]. We are not calling upon [redacted].We have the same name as the company you wish to communicate with, but are a completely separate company. .Please forward your correspondence or questions to the correct party: