Advanced Recovery Reviews (%countItem)
Advanced Recovery Rating
Address: PO Box 8, Camillus, New York, United States, 13031-0008
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Advanced Recovery came to my home on Thursday October 26th at 3:58pm and towed my vehicle. When I spoke with the man who came to tow the vehicle he said there was a $35 a day charge. He was wearing a *** video camera on his chest so this is all on video. I spoke with *** and got my car payments settled and they sent Advanced Recovery the release for the vehicle and 11 o’clock on Saturday October 28th. I called Advanced Recovery at 12 o’clock on Saturday the 28th. The man I spoke to said he would call me back within the next few hours. I received a text message from this company at 3 o’clock stating they would call me at 5. I never received a phone call until 7 o’clock at night. When the man called he told me I had to come pick up the vehicle now and I would need to pay $175 cash for it. My vehicle was there for 2 days and 3 hours at that point. Which would be $74.35 - I was told they would not accept a certified check or money order and it HAD to be $175 cash. When I told him I was uncomfortable coming there so late at night in the dark and paying cash, the man started using vulgar language with me and told me he would see me Monday and it would be $175 CASH. He then hung up the phone on me. My vehicle has been there for 3 days and 19 hours, which would be $137.55 and they want me to still pay $175.
Ms.’s version of events are untruthful. At no point was any vulgar language used during any of our conversations. We are closed on Saturday but I mistakenly tried to accommodate her. I told her there were no guarantees I would be able to. I stayed in touch with her throughout the day and finally got freed up at 6:30 pm and called her. She caught an immediate attitude and acted as if I was inconveniencing her for calling her so late in the day. She told me she would not be able to make it over that evening so we scheduled the redemption for Monday. I waived our normal $35 appointment charge and only charged her for the calendar days stored. The unit was recovered 10/26 and released on 10/30. I also do not recall Ms. asking if she could bring a certified check or money order. If I remember correctly she asked if she could pay via credit card. We do not accept debit/credit cards for storage charges because the fees can be disputed with the credit card company after the person has left out lot with the vehicle. There is no refund forthcoming or due Ms.. Unfortunately she has ruined it for others who I might have tried to accommodate during our off hours. Thank You,Todd O. Vice President / Compliance Officer Advanced Recovery of New York, Inc. New York State Licensed Private Investigators
The vehicle was stored for 5 days @ $35/day and we waived a $35 appointment fee. Had she not been so rude when we tried to accommodate her outside of normal business hours we may have worked with her a little more. I am not sure where her confusion is coming in. We are closed on Saturday and Sunday.
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At no point in time was I ever mean, until the man on the phone started cursing at me to pick up my vehicle at 6:30pm, in the dark, on a Saturday night. At no point did I ever ask this man to accommodate me by allowing me to pick up my vehicle outside of business hours. When I called Saturday morning after my vehicle was released from ***, I called Advanced Auto Recovery to schedule a time to pick up my vehicle. They answered the phone, said they were busy putting up a fence but would call me back shortly to schedule a time to pick up. Never once did we discuss special accommodations or picking up my vehicle outside of business hours. Around 3pm I received a text message from somebody stating that they would call me at 5 o’clock to pick up my vehicle. I then received a phone call from a man demanding to pick my vehicle up then. He stated that I had to pay for the storage of my vehicle until Monday even if I pick it up on Saturday and it had to be cash. When I questioned why I would be charged 2 extra days when I was willing to pick up my vehicle that day the man became irate and started using curse words and vulgar language and proceeded to hang up the phone on me. I am not satisfied that Jessica W. contacted me on *** the day my vehicle was being towed, I am not satisfied that the man I spoke to Saturday morning said he was installing a fence and would call me in a few hours (at noon) and then called me 6 and a half hours later. I do not appreciate being scammed by a company that cannot even apologize for their rude behavior or provide me with the video proof that clearly states their employee reassuring me it would only be $35 per day.
Regards
ON 8/1 Advanced Auto Recovery of New York
Towed my vehicle, ripped out the glove compartment box and through it on the floor of the passenger side of the car. When I called to speak with someone I was told the owner would return my call. When the owner called he was extremely rude and defensive about his staff did not damage the vehicle.. I told him if that was the case I would not waste my time calling, if this had not occurred. He stated he took pictures of the car and their was not any damage done. I asked if he took any pictures after the damage was done and he began to speak really fast and deny the accusations. He did not want to try and come to an amicable agreement, I told him I was going to report him to Revdex.com and he stated to make sure I spell the name of his company correctly; which I believe I did.
This was a vehicle that we repossessed for a financial institution. We noted that the glove box door fell to the floor when we opened it, like normal, when we were inventorying all contents of the vehicle, this is standard procedure for all vehicles we repossess. If the glove boxes are locked, we note that and do not attempt to open it any other way. The person making this complaint is the daughter of the vehicle owner. We repossess 350 cars/month and deal with all types of cars, trucks and people. We have no way to verify the condition of any vehicle or it's contents until it gets back to our storage facility and processed as is normal procedure for all repossession businesses across the country. Our staff is fully trained in all procedures we put in place. Unfortunately, from time to time, we get "customers" that complain about things they notice. We tell everyone who comes to redeem their vehicle back to look it over and sign our redemption document to the fact that everything is accounted for and no damages are noted. *** signed the document with nothing noted at that time. We get very few complaints and the ones we do I review all notes and pictures to determine if a complaint is verifiable or seems to make sense. In this case, my staff took pictures of the glove box and I could see the hinge area where the glove box connects to the dash. There was nothing broken on the dash itself, just the hinge. If we had attempted to open a glove box that would not open, the damage would have been to the latch not the hinge. I also noted from the pictures that the center console latch was also broken. I further reviewed the overall condition of the vehicle, inside and out and could see there was prior damage to several body panels and bumper, this was all noted at the time of the repossession as well. The field agent noted at the time of recovery that *** refused to surrender the keys or remove her personal property and was not cooperative. Unfortunately, we deal with people that do not like the job we have to do and look for ways to get us to pay for things to make up for the costs they incur. We do not judge, we merely do our job by company procedure and follow all laws. in this case, I saw no credible evidence that we caused the damage she is claiming.
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards