Advanced Reservation Systems

We apologize for any confusion regarding your prepaid package through our serviceLooking into the matter, we were able to confirm that the $charged on January 17th was the same total amount presented to you online at check out when you made your reservationAs explained over the phone, the hotel erroneously revealed our direct billing rate; which is only available to us as a wholesalerWe have attached a copy of your confirmation that details the total charge displayed at the end of the transaction and that was also sent to your email immediately after purchaseWe take your concern of being overcharged very seriously but do see that you selected and agreed to this package rate online yourselfIf there was an issue with the $booked we could have been contacted somewhere between Jan-Mar to assist with finding a lower-priced optionAgain, we do apologize for the hotel's mistake but do see we have provided you with the exact pricing you selected at the time of booking

ARES / [redacted] Style Definitions */ Hello Mr***, We are very sorry to hear about your poor experience with the [redacted] Your reservation is very important to us and we deeply apologize for how the hotel treated you throughout the entire processAll of the room availability listed on our site is provided by the hotel directly and guaranteed by our wholesale agreement with themUnfortunately, the hotel chose to act on their own and deny your booking without our knowledgeAt no time were we contacted by the hotel informing us that you had been turned away or to issue you a credit for any nights For its actions, the hotel has been removed from our booking network and we have shared your complaint with our partners at the [redacted] ***You should hear from them shortly about covering your $gas bill and how they will also provide you with a two-night stay at another property for your next visitOn our end, we have processed a full refund of your booking to the card on file The credit was submitted on 3/29/and should post back to our account within 3-business days We understand we cannot undue the ordeal caused by the hotel's action, but we do hope to make things right

It appears there was an oversight when the refund was processed? Instead of processing a $refund a $refund was processed instead? We apologize for the error and have refunded the additional $to the credit card on fileThank you

ARES / [redacted] Style Definitions */ All guests that make reservations through our service are sent a confirmation email detailing the dates of stayThis serves as a precautionary step to ensure both parties are aware of and have a record of the newly made orderIf there was an issue with the reservation, we should have been notified upon receipt of the emailIn this case, we were not made aware of your desire to stay on the 7th until after your booked date which prevented us from resolving the matter In attempt to assist you, we have reached out to the property to see if they will waive the no show feeUnfortunately the charge will stand since the hotel held both rooms for the duration of March 6, for your arrivalAs for the ticket portion of your reservation, those are still good for use at the park until February If you are planning to return to the area, we would like to assist you with a hotel gift certificate that you can setup and redeem on your own

Please clarify your request I am not sure what you are asking for

We are sorry you have not received your $card.? We have reached out to the company that the card was ordered from and confirmed your email address is correct.? Attached you will find a receipt dated 4/11/for a $virtual gift card that was emailed to [redacted] @yahoo.comSomeone from our company will be reaching out to work with you and be certain the card that was issued to you is receivedThank you

aRes Travel was able to confirm the tickets were not used and have therefore refunded the customer minus a 15% re-stocking fee for the ticket? The refund was issued on 8/10/so the customer should see this refund on their credit card now? We also left a message informing the customer of this refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First of all I did not notice dates because I did not travel until the 7th I called as soon as I did see datesSatAM I would accept an offer of hotel stay if it commensurates with what I paid, or comes close to $ What is the hotel stay offer? Where? I would accept a stay in [redacted] or [redacted] areaAnyplace on the east coast close to [redacted] to [redacted] or the [redacted] area Three to four hrsfrom home I contacted [redacted] *** in [redacted] and they said they didn"t have anything to do with my reservations Please let me know if the hotel stay you are offering has anymore charges to be added and what the dollar amount would beThank you for your attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] First, I had to institute an investigation into the "suspicious activity" claimed by the businessWhich till this day the business has refused to explainThis investigation yielded no merit by the credit card company and seemed suspicious because I being the account holder never claimed any issues with the card the whole timeSecond, the business asked a lot of inappropriate questions on the day of the problem to "verify" meQuestions were asked regarding where I was located at that exact moment, what was the name of the hotel I was staying at, what was my room number, how long would I be staying at this hotelObviously, if this company is claiming there is fraud on my credit card, then refusing to explain why; the last thing I am going to do is make sure they know I'm not home and for how long so they can do who knows what nextNot even sure how telling them my hotel name and room number was supposed to verify me when the room reservation was under my wife's nameEspecially not sure how knowing how long I would be staying at the hotel would determine if I was the actual credit card account holder.Basically, the company "claimed" there was fraudI am the account holderThere was no fraudThey could of called me back on the original phone number given on the original order if they wanted to verify meThey refusedThey instead wanted to call the hotel we were atThat sounded suspicious to meI paid for ticketsThey took the money from my credit cardThey refused to give ticketsI calledThey again refused to give ticketsThey said they would issue credit backNO CREDIT BACKI finally had to disputed charge with credit card companyCharge is on a "pending" credit awaiting information from the companyApparently, the company still refuses to explain to anybody where their accusation of fraud originated fromSo, the only credit back the company claims they have issued is a "pending" creditThey took money, claimed scam, then is taking their time to return moneyAll the while NEVER delivering the product they were paid for.I want them to issue a full refund AND a letter of apology signed from the owner regarding the way their employee and business conducted businessNo emailA signed letter in the mail from the owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution was timely and satisfactory to me The business has already sent me proof of this action, and I consider this case resolved Thank you for your expediency! Regards, [redacted] ***

Thank you so kindly for your patienceWe are still waiting to hear back from our direct contact on this matterHowever as a courtesy, we will proceed with the refund as previously agreed uponPlease allow from 7-business days to reflect back into your accountThank you

aRes identified this order as suspcious and fraudulent The order was cancelled and the credit card used was refunded in full on 7/9/ We apologize if this may have been any inconvenience

We have refunded the requested amount

Here is the link***

Please clarify your request.  I am not sure what you are asking for

Review: We booked a reservation with a phone rep. We were supposed to be staying at a newly remodeled [redacted] but the rep apparently chose the wrong location because it was far from what we were told.

My family and I traveled from [redacted] to [redacted] for vacation yesterday June 13th with plans to stay until June 20th. We arrived at the hotel at 2am very tired from a long trip and ready for rest.

When we arrived the lobby doors facing the parking lot were locked. I went around the other side and they were open but no one was there. After searching the hotel for about 45 min I found the employee sleeping in a back room.

I signed for the room and it got worse. The room had white stains on the comforters, make up stains from the prior guest on the pillows, food remnants in and on the microwave, warped and rotted walls, rusted shower and racks, sticky carpets and more. This was certainly not the hotel we asked for. At this point it was 3-4 am and options limited. We checked out right away and called [redacted] as soon as they were open. I spoke with [redacted] who said that I would be refunded but it would take 3-5 days and she couldn't tranfer any of the $1,200 I paid [redacted] to a new hotel. I spoke with a manager [redacted] who said the same but also stated that she was going to contact a regional manager about being refunded the first night and would call me back by Tuesday (2 days later). I made sure tone clear that she was going to call me no matter what on Tuesday. Call never happened. I called back today and she apparently didn't do her job at all because there wasn't correct notes. I was told there was now no manager available (because they apparently operate without local leadership at [redacted]) I left a message for another manager ([redacted]) to call me back. The rep I was speaking with last told me that they had people waiting and he had to go. There are many more details but I'm out of space to writeDesired Settlement: Full refund for all services since the mistake was made by their employee AND their management didn't keep promises made. I had to double pays hotel and my family vacation suffered greatly as a result

Consumer

Response:

Please clarify your request. I am not sure what you are asking for

Consumer

Response:

Here is the link