Advanced Security Systems Inc

Initial Business Response /* (1000, 11, 2015/06/12) */
I have been corresponding with Mr [redacted] often to resolve this issue. We have gone out to water test his roof four times because he believed there was a leak. After the GAF(manufacturer) inspector went on site he wrote in his report the...

"condensation/water was on the underside of the membrane when the two areas were cut open. This condition is considered an owner responsible item. Repairs to correct the condition are the responsibility of the owner."
I have attached his report for your review.
The roof and all its entities were installed properly and according to manufacturer's specifications and building code regulations. This project passed [redacted] inspections and received a 10 out of 10 on the GAF 20 year warranty inspection.
I spoke with [redacted], the GAF Area Manager, and he informed me the manufacturers specification Mr [redacted] has been referencing is an outdated version of the manufactures Spec which was replaced by 2013's spec. The verbiage is not the same.
We (myself, NCR owner [redacted], the GAF inspector, and the GAF area Manager) are forming a plan that would eliminate the condensation problem Mr [redacted] is experiencing.
[redacted]
Assistant General Manager
Initial Consumer Rebuttal /* (3000, 13, 2015/06/25) */
Hello,
I have read their response but they have not provided any backup documentation to support their claim. The only documentation I have I downloaded directly from the manufacturer website, and it clearly shows they did not build our roof according to the GAF Technical Specification. NCRC has no real action to adequately addressed the condensation problem identified by GAF back in Feb. 4 months is far too long for a roofing company to allow a known problem to persist on a warrantied roof. I have no filed a claim with the State Contractors License Board, and today hope to file a claim with their insurance company. Hopefully this will get their attention and move them to action more than the Revdex.com complaint did, but at this point I'm no longer giving this company the benefit of doubt. It's really not looking good.
-[redacted]