Advanced Specialty Products

Agian, we regret [redacted] ***'s dispute over the business that was done with her husband, [redacted] Our company has done everything to try to please [redacted] ***We take great pride in our products as they are of high quality industrial materialsPlease note Federal Express is picking up the boxes as per her requestA refund of $will be issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [There was NO misunderstanding on the part of [redacted] *** Yes, two gallons of the product was the original and ONLY order made by [redacted] in [redacted] ***'s presence for a charge of $ The sales person for this product was *** The product was received and did not perform as promisedWe were very displeased with the product and told the company They agreed to replace at no charge However, along with the replacement shipment TWO ADDITIONAL shipments arrived and each shipment was again charged to my credit card in the amount of $EACH When I called to have the product returned and my credit card refunded I dealt with a very unprofessional argumentative salesperson named [redacted] who on four separate occasions promised to come to our facility to pick up the product and issue a refund [redacted] never arrived To date a refund of two of the charges has been issued to my credit card but I am also looking for a refund of the initial order of $as this product is junk and not what the company portrayed ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer was contacted As per his request a refund check has been issued for $ck #

Please be advised product was ordered by [redacted] and was a total of gallons, not gallons We regret [redacted] ***'s misunderstanding This phone number will not be contacted by our firm again Sincerely, Mary K [redacted] Advanced Specialty Products

We regret [redacted] 's misunderstandingA refund will be issued to his accountEffort's have been made to rectify his misunderstandingOur company policy is to please our customer!