Advanced Spine and Pain Reviews (%countItem)
Advanced Spine and Pain Rating
Address: 3720 Washington Blvd STE 100, Halethorpe, Maryland, United States, 21227-1660
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+1 (703) 542-3753 |
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I am 72 and totally disabled. I ride MOBILITY in Baltimore (MD. Dept Of Transportation) I took my Re-certification Application to ADVANCED PAIN AND SPINE to be filled out by my doctor. I WAS NOT TOLD THAT MY APPLICATION WOULD BE SHREDDED IF I DID NOT PICK IT UP BY A CERTAIN DATE. Mobility is my only means of transportation, and my Re-certification was scheduled for Nov. 14, 2019. I had an appointment for pain management on Nov. 11, 2019. I asked for my application (which I paid 20 dollars to be filled out) and was given a COPY of the application. I told that lady that the Department of Transportation would NOT ACCEPT A COPY OF THAT APPLICATION. It was then that I heard for the FIRST TIME that my original application had been SHREDDED. I was shocked! I went home and called the main office in VA. I spoke to a supervisor named ALECIA. She told me she was going to call around to see if she could find my original application, and would call me back. I waited for her to call but she never did.
WHY?? I as a patient had the right to know that my
original application was going to be destroyed if I did not pick it up by a certain date. WHAT WAS THAT DATE?? WHY WAS I NOT GIVEN A CALL, AT LEAST?
If someone had called or texted me about this matter, believe me, I WOULD HAVE MADE MY WAY TO ADVANCED SPINE AND PAIN TO PICK UP THAT VERY IMPORTANT DOCUMENT.
I called the MOBILITY office to see if there was anything they could do to help me.
They could not believe that they could shred a document as important as that application. However, there is nothing they could do about it. ALL OF MY MOBILITY ID'S HAD TO BE CANCELLED, AND I HAD TO START ALL OVER AGAIN. I was told that they would send me another application out to me to be filled out by my doctor. (I will not be using ASAP) I have no idea how long it will be for me to have another Recertification Interview) It could be weeks. I WILL NOT BE ABLE TO RIDE ANY PUBLIC TRANSPORTATION FOR FREE. That includes buses, subway, light rail, water taxis. Nor will I be able to use my "CALL A RIDE, TAXI ACCESS".
I am on SSI, and get a small amount of money a month. (less than 800 dollars)
How am I going to get to my other doctor appointments, markets, etc.?
I have a severe spinal injury. I live alone, and have no family member that can help me.
I used to work at JOHNS HOPKINS HOSPITAL and I can assure you that if something like this had happened there, heads would roll. Patients come first at JHH. Someone would have been assigned to get the message to me, 'Ms F you have got to come and pick up your original application, or it will be destroyed by ??? date. JHH would have sent me a letter if it was ness.
I am filing this complaint in hopes that this kind of thing will not happen to another of ASAP patients. I am going to look for another pain management facility. I have seen little places like ASAP open and close, now I know why. They do not treat their patients with the respect they deserve.
ASAP MUST REALIZE THAT PATIENTS RIGHTS COME FIRST AND ARE NOT TO BE TAKEN LIGHTLY.
THANK YOU,
CLORIA
I would like a refund of the 20 dollars I paid to have my document filled out by a doctor and then destroyed. WHO DESTROYS AN ORIGINAL DOCUMENT WITHOUT TELLING THE OWNER THAT IT WILL BE DESTROYED???
Mrs Gloria*** brought the MTA mobility application to the Advanced Spine And Pain on October 5th 2019. On October 8th 2019 the forms have been completed and signed by our provider. On Oct 9th a memo was put on patient's account stating that the MTA forms are completed. Staff, provider and myself, tried to call the patient to notify but she did not pick up the phone and there was no option to leave a message. At her next appointment the patient was given a copy of the forms and notified that the original forms are in the Baltimore office ready for pick up. When patient complained to the provider that she can not go to the Baltimore office to pick up the forms, provider printed, filled and signed a new set of forms and gave to the patient. The original forms are still in Baltimore office. Those haven't been shredded and waiting for the patient to pick them up.
I apologize if our Supervisor gave a confusing information to the patient however, patient was notified by the front desk representative multiple times that the original forms are ready to be picked up.
We care about our business, patient's care and documentation. Original documentation of any type can not be shredded. If patient is leaving any original documents in the office, for any reason, those are safely kept and returned to the patient asap.
Respectfully,
Aura ***, Practice Administrator
703-***
***@***.com
We have been trying to get a prior authorization completed for the past two weeks - this company has a call center for all the multiple offices but all you do is leave messages with Victoria who sends an urgent message to the nurse or whoever is supposed to be completing this and absolutely nothing happens. There is no call back. I have called the insurance company every day to have them initiate a prior auth and they have followed up with the office but there is just no one there to complete or the person doesn't do it. Either way we can not get any prescriptions filled until they do their part. They have a twenty different numbers listed but they all lead to the same call center who keeps sending urgent messages for prior auths to be submitted within 24-48 hrs. I just got off the phone with them again and Vitoria leaves another message and has no feedback outside of - oh the person working on this, is not in today.