September 4, 2015Dear *** ***:We received a complaint letter from you in regards to ID ***; submitted to you by *** *** *** on 8/27/After reevaluating the situation (*** ***) that was presented to us through ***
*** and thus from *** we stand behind our initial assessment that the wheel in question was not damaged due to a manufacturing defect but rather through an impactThis is not a situation that constitutes a warranty as it is considered neglect on the part of the user.The outcome that was determined to be suitable within our warranty policy was to offer our customer, *** ***, a replacement wheel at an extreme discount So that they could, in turn, do the same to *** ***The wheel that we choose to send (*** ***#*** to *** ***) was an exact match in every functional wayThe color however was different than the original wheel that *** had on his bicycle, this decision was made based on our stock at thetimePlease note that we, Advanced Sports International /*** ***/*** *** were under the impression that the situation was handled through *** *** and was no longer an issueTo date, since receiving your letter, We have started the process of replacing *** ***'s rear wheel, through *** ***, as a customer serviceThe replacement wheel should arrive to their location before 9/18/Thank you,Jonathan LINSIDE SALES MANAGER
September 4, 2015Dear *** ***:We received a complaint letter from you in regards to ID ***; submitted to you by *** *** *** on 8/27/After reevaluating the situation (*** ***) that was presented to us through ***
*** and thus from *** we stand behind our initial assessment that the wheel in question was not damaged due to a manufacturing defect but rather through an impactThis is not a situation that constitutes a warranty as it is considered neglect on the part of the user.The outcome that was determined to be suitable within our warranty policy was to offer our customer, *** ***, a replacement wheel at an extreme discount So that they could, in turn, do the same to *** ***The wheel that we choose to send (*** ***#*** to *** ***) was an exact match in every functional wayThe color however was different than the original wheel that *** had on his bicycle, this decision was made based on our stock at thetimePlease note that we, Advanced Sports International /*** ***/*** *** were under the impression that the situation was handled through *** *** and was no longer an issueTo date, since receiving your letter, We have started the process of replacing *** ***'s rear wheel, through *** ***, as a customer serviceThe replacement wheel should arrive to their location before 9/18/Thank you,Jonathan LINSIDE SALES MANAGER