Advanced Spray Foam

Race, age and a high school education
have no relevance regarding this installation. After talking to [redacted] and
reading his four written complaints it is clear to me that [redacted] is racist. We
are a proud [redacted] dealer of over four years and have
documentation on the product purchased and used...

for this installation. In
addition I have data that can confirm dates, times on site and the amount of
material used on site. This data comes directly from the equipment used on site
and cannot be manipulated. The heat ducting had approximately
1-2" of foam (short of 4.5"), the remaining 95% of the floor had the
correct amount of foam installed. [redacted] made a comment on the texture of the
installed foam in the floor, saying that it's not smooth. My response was that
there's not enough ground clearance to spray with the technique needed to allow
for a smooth looking texture. The application was acceptable with consistent
depths of approximately 4.5", except the heat ducting an approximate 1' x
50' area. There were a couple of floor penetrations that were not sealed with
foam completely, however, plumbing lines are purposely left uninsulated to the
warm side, air space to the warm side prevents pipes from freezing, then foam
should be applied to the cold side of the plumbing. I tried to explain this to
[redacted] but he didn't understand. The foam on the cold side of the pipes needed
to be corrected and easily fixed. Foam was applied to the roof deck creating an
unvented roof assembly, requiring that the soffit vents are sealed off
completely with foam to the wall top plate. Naturally there will be foam
extending out over the wall top plate as
it should be to create a complete air seal. There was overspray on the inside
of the bathroom fan that could've easily been cleaned, obviously we would
prefer that this mistake not happen. Our installation crew was on site and
completed this project on Wednesday, August 9th , 2017 (1st site visit). The customer sent an email on 8/11/17 to the project
salesman expressing his dissatisfaction with the windows and doors not being
air sealed, questioning the installed foam depths and holes in the foam
application. I called [redacted] Monday morning 8/14/17 and told him a crew was on
their way out to him to address his complaints. My crew of two people arrived
on site after 10am and began addressing his complaints based on my direction
(2nd site visit). I had my crew address the window/door foam even though it was not in our contract to do so. I
personally showed up on the job site at approximately 1pm 8/14/17 to look over the installation. [redacted] and I walked the entire
project, after our walk-thru I concluded that I needed to return with the
original installation crew in order to complete the project to his
satisfaction. I told [redacted] that I would send a crew back Tuesday 8/15 or
Wednesday 8/16 and that I would call him back later that day to confirm which
day.  I left his job site at
approximately 2pm on 8/14/17. I called [redacted] back at approximately 3:30pm on
8/14/17. [redacted] answered the phone irate and was unwilling to cooperate with
rescheduling a return trip.  He would not
let us return and said that he was not going to pay his remaining balance of
$3,527.50. It was at this point in our conversation that I told him that I
would lean the property if he was unwilling to allow us resolve his
concerns.  An hour and a half previous to
our phone conversation [redacted] had me in person to express his complaints. Instead he waited until I was over an hour away and on the phone
to belittle and insult me repetitively, unprovoked. So yes, I lost my composure and said what I said at
the end of our phone conversation because he wouldn't say what he had said on the phone to my face. If we did not meet any of our contract obligations he would not have been able to fix this with $200 of materials and his labor. Furthermore, if [redacted] has a building permit an insulation inspection would be required by the town. If [redacted] passed
his insulation inspection then what are we doing here? And why haven't we been paid in full? The only fraud here is if the customer is allowed to behave this way
and get an incredible discount on some minor issues that we were more than willing to resolve but he
is unwilling to let us return. [redacted] tried to "keep an open mind" but
is just racist and saw an opportunity to pay less than contract and is taking advantage. Nicholas C. Member