Advanced Stereo And Alarm

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ [redacted] was not in that day that customer got service doneCustomer insisted in having installation done with after market equipment he providedEverything wa done properlyCustomer got a receipt at 4:pm and was here till 7:30pm, so he was not waiting for hoursIf customer has issues or concerns he may come in anytime and we will work with himHe also was dealing with the owner of Montclair Location [redacted] is the owner for Riverside location Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They wanted me to bring my vehicle in to do work on it again for the stereo but not fix the items they had already damaged and they wanted me to pay $for the work after they already damaged my week old truck with no reparations or plans to repair it Final Business Response / [redacted] (4000, 12, 2015/06/24) */ To make customer happy we will dynamat area at no charge....cost is $Customer can come in any time and we will help him

Initial Business Response /* (1000, 10, 2016/03/16) */
I the owner and multiple staff members have made an attempt to resolve any issues or concernsEverything that the customer had personally picked out was installed properly and correctlyWe apologized multiple times for any inconvenience that
was causedWe offered a vehicle for him to drive so he did not have to wait in store while we adjusted minor settings on the alarm that would be adjusted to his preferencesWe also offered a check for a fair amount due to the inconvenienceFinally the customer called again and we came to a conclusion and solution

Initial Business Response /* (1000, 8, 2015/06/15) */
[redacted] was not in that day that customer got service done. Customer insisted in having installation done with after market equipment he provided. Everything wa done properly. Customer got a receipt at 4:30 pm and was here till 7:30pm, so he was...

not waiting for 6 hours. If customer has issues or concerns he may come in anytime and we will work with him. He also was dealing with the owner of Montclair Location. [redacted] is the owner for Riverside location.
Initial Consumer Rebuttal /* (3000, 10, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They wanted me to bring my vehicle in to do work on it again for the stereo but not fix the items they had already damaged and they wanted me to pay $438 for the work after they already damaged my 2 week old truck with no reparations or plans to repair it.
Final Business Response /* (4000, 12, 2015/06/24) */
To make customer happy we will dynamat area at no charge....normal cost is $250. Customer can come in any time and we will help him.