Advanced Surveillance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Two technicians were dispatched on 11/12/ They were able to solve a couple of the sound issues and the server issue They stated they would return the next day but then changed it to a couple days since parts were not in stock One of the techs informed me that I was going to be responsible for properly burying the cable even though ASI never properly buried it I objected to this since proper burying of the cable should have been included in the original price I was instructed to obtain the proper permissions for digging The permissions were obtained and the technician was notified via text message on 11/17/ I have not heard from ASI or the technician since 11/13/ At this point I cannot say that their action has resolved the complaint However, if they do return and complete the items in the complaint then it will resolve it Unfortunately, ASI continues to provide poor communication which does not help customer satisfaction Regards, [redacted] ***

The Tech that received the Text was in Canada, We have received notice and will dispatch tech's as soon as ground has warmed upHopefully by the end of week and or Monday of next weekPlease call office for communications, ###-###-#### Thank you ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, ASI was out today for an issue that arose overnight and is not specifically related to the original complaint Our control center server was not working properly this morning A text message was sent to ASI at 7:14am A technician arrived around 11:20am After a short period, he determined that he had not saved changes he made from the last time he was on site When the server restarted after updating overnight some settings reverted back to old values Technician made the changes again and saved his work This appears to have corrected the current issue However, there are still issues open from the original complaint #is the improper installation of the intercom cable to our back play ground This became an issue within a couple weeks of initial installation due to improper burial Company was notified of the poor burial and the failure immediately We have been waiting over months for the right weather to bury the cable The company has made promises numerous times to get it done but they have never shown up to bury it The intercom box was removed previously by an ASI technician #is our back playground camera It stopped working many months ago Technicians did attempt to get it working but none of their attempts were successful Technician stated they would need to return to do more trouble shooting Once these issues are resolved, the complaint could be closed Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. We have spoken to [redacted] regarding their Fusion option. This is essentially dish internet, not high speed. Both [redacted] and [redacted] Security systems have indicated that high speed internet is the only way for these security cameras to operate properly and allow for remote viewing which [redacted] cannot guarantee with their Fusion option. Additionally, when the system was installed, we here told that there was no additional expense to this purchase but they are now insisting that we install an additional component which would increase our costs by $60 per month. This business is continuing to change their explanation of the operating system to suit their lack of desire to remove the security cameras from our premises and refund monies spent on a system that will not operate the way they "pitched" it to Mr. [redacted] . We are not disputing that the cameras can be viewed on site, but that was not the intent of our purchase which this company fails to acknowledge. Not only is this terrible customer service but misleading and deceptive business practices and we are seeking the BBB assistance in getting this resolved once and for all. Having received legal notice from the leasing company's attorney regarding the monies owed, we are seeking legal council at this time. Regards, [redacted]