Advanced Tech Infrared

Review: I bought two of these, thinking they would be a great heater with a humidifier. I was wrong. I used the heater and humidifier every day last winter and my humidifier filter molded and cracked. I sent multiple emails to the company asking for a replacement filter. I even offered to buy one. The response I got every time: the filters are lifetime. We cannot help you. I even sent the company pictures of the moldy filter and still got the same response. I spent over $500.00 on their products and I have no resolution from their side. Yes. I took care of my filters. I would air them out. I would also use simple soap and water and let dry because vacuuming is not an option with a wet filter or one full with mold.I am so disappointed they cannot accommodate a customer with a new filter. Even after asking to simply buy a new one. Dont waste your money. The filters are not lifetime and you will never be able to get a replacement. To add insult to injury, their customer service is rude.[[[redacted] Heat Pure Plus Four Function Infrared Heater, Air Purifier, Hepa Filter, Humidifier]][[[redacted] Heat Pure Plus Four Function Infrared Heater, Air Purifier, Hepa Filter, Humidifier]]Desired Settlement: I have emailed/called multiple times for replacement filters with mold. Their response is replacement is not an option. Company says they are lifetime. I bought two units. One for me, the other for my Mom. I want a refund if they are unable to accommodate replacement filters. I bought two units at $249.99 each, plus shipping. I want a full refund, please.