Lead to believe entire sun porch roof was being replaced ??? Contract dated 3-1-clearly states WEST SIDE ONLYIce damming/damage was on the west side, homeowners insurance company paid to have the west side replaced as well as the interior damage on the west sideCost was $1,which included material, labor, and dumpster (roof was torn off and dumpster was required)$was added on-site to replace rotted pieces of plywood decking (again as our original contract clearly states)We returned times at no charge to the look at and try to fix the leak on the EAST SIDE thinking maybe it was a quick/simple fix and we were not worried about charging the homeowner for thatNeedless to say we were surprised to find out the homeowner filed a bad report with the Revdex.com about our business Todd Fritz
We had three estimates for a new roof Todd was the lowest estimate of all quotes My husband called to get a quote and Todd arrived the next day, measured the roof and gave us a quoteWe then set up an appointment to meet with him to discuss the contract Todd was extremely professional, knowledgeable and explained the job description in great detail The existing roof needed to be torn off, the chimney needed to be re-flashed, a cricket needed to be built and all existing vents needed to be replacedAt this time, there was absolutely no pressure to sign the contract and after signing the contract we had up to hours to cancel if needed Todd had excellent communication with us throughout the whole process He notified us of the start date ( which was within a week), when the dumpster would be dropped off and when his crew would arriveUpon arrival home from work, the lead foreman explained in detail what part of the job was completed and what would occur the next day The crew did a thorough job of cleaning the area surrounding the house at the end of each day There were several men on crew and the house was completed in an extremely timely manner (days) The new roof looks spectacular We are very satisfied with the professionalism and efficiency of the job I would HIGHLY recommend Todd Fritz IncThank you
Revdex.com spoke with the business who advised that this roof was completed years ago Warranty covers the roof for years and does not cover ice daming However the business would like to schedule an appointment with this consumer to see what can be done to assist him Business will reach out to the consumer to schedule an appointment
I did speak to [redacted] on 11/19/As per our agreement the REAR of the house roof was torn off and replaced on 11/and 11/ [redacted] wanted to know when the front was going to be torn off and replaced ? (he knew we were only doing the rear)The roof decking on the rear was rippled under the new roof shingles, I explained that I had no idea why the roof decking had done that and the roof shingles installed in March were installed per contract specifications and all manufacturer installation specificationsThe front had a couple of shingles rippled in one or two small areas and [redacted] knew we were going to remove a few shingles in these areas and repair as neededI was surprised when I talked to [redacted] on 11/that he wanted the front completely torn off and replaced now as wellHowever I never became upset or said anything like "you can take us to court", that is ridiculousWe have gone above and beyond to try to satisfy [redacted] Again even though the rear of the roof was rippling under the shingles (at NO fault to our installation) we agreed we would tear it off and replace it Yes it did cost us $3,out of pocket to replace the rear, not bad considering we charged [redacted] $4,originally for the entire roof almost years ago, which by the way it is clearly stated on the original contract comes with a YEAR WORKMANSHIP WARRANTY and again the original installation was done almost years ago I am insulted by [redacted] is questioning our business practices and how we treat our customersWe have thousands of completely satisfied customers over the years we have been in business Todd Fritz
New roof was installed on WEST side of sun porch on 3/7/due to severe ice damming problem homeowner was havingOur contract clearly states WEST side of sun porch and homeowner is well aware of thatExisting leak is on the EAST side of the sun porch, WE DID NOT EVEN DO THAT SIDE OF THE ROOF ? Even though we did not do that side of the roof we have been there two times at no charge to the homeowner to try to find the problem and help the homeowner out (again at no charge)If homeowner would like an estimate to do that side of the roof we would do that [redacted] ***
Lead to believe entire sun porch roof was being replaced ??? Contract dated 3-1-clearly states WEST SIDE ONLYIce damming/damage was on the west side, homeowners insurance company paid to have the west side replaced as well as the interior damage on the west sideCost was $1,which included material, labor, and dumpster (roof was torn off and dumpster was required)$was added on-site to replace rotted pieces of plywood decking (again as our original contract clearly states)We returned times at no charge to the look at and try to fix the leak on the EAST SIDE thinking maybe it was a quick/simple fix and we were not worried about charging the homeowner for thatNeedless to say we were surprised to find out the homeowner filed a bad report with the Revdex.com about our business Todd Fritz
We had three estimates for a new roof Todd was the lowest estimate of all quotes My husband called to get a quote and Todd arrived the next day, measured the roof and gave us a quoteWe then set up an appointment to meet with him to discuss the contract Todd was extremely professional, knowledgeable and explained the job description in great detail The existing roof needed to be torn off, the chimney needed to be re-flashed, a cricket needed to be built and all existing vents needed to be replacedAt this time, there was absolutely no pressure to sign the contract and after signing the contract we had up to hours to cancel if needed Todd had excellent communication with us throughout the whole process He notified us of the start date ( which was within a week), when the dumpster would be dropped off and when his crew would arriveUpon arrival home from work, the lead foreman explained in detail what part of the job was completed and what would occur the next day The crew did a thorough job of cleaning the area surrounding the house at the end of each day There were several men on crew and the house was completed in an extremely timely manner (days) The new roof looks spectacular We are very satisfied with the professionalism and efficiency of the job I would HIGHLY recommend Todd Fritz IncThank you
Revdex.com spoke with the business who advised that this roof was completed years ago Warranty covers the roof for years and does not cover ice daming However the business would like to schedule an appointment with this consumer to see what can be done to assist him Business will reach out to the consumer to schedule an appointment
I did speak to [redacted] on 11/19/As per our agreement the REAR of the house roof was torn off and replaced on 11/and 11/ [redacted] wanted to know when the front was going to be torn off and replaced ? (he knew we were only doing the rear)The roof decking on the rear was rippled under the new roof shingles, I explained that I had no idea why the roof decking had done that and the roof shingles installed in March were installed per contract specifications and all manufacturer installation specificationsThe front had a couple of shingles rippled in one or two small areas and [redacted] knew we were going to remove a few shingles in these areas and repair as neededI was surprised when I talked to [redacted] on 11/that he wanted the front completely torn off and replaced now as wellHowever I never became upset or said anything like "you can take us to court", that is ridiculousWe have gone above and beyond to try to satisfy [redacted] Again even though the rear of the roof was rippling under the shingles (at NO fault to our installation) we agreed we would tear it off and replace it Yes it did cost us $3,out of pocket to replace the rear, not bad considering we charged [redacted] $4,originally for the entire roof almost years ago, which by the way it is clearly stated on the original contract comes with a YEAR WORKMANSHIP WARRANTY and again the original installation was done almost years ago I am insulted by [redacted] is questioning our business practices and how we treat our customersWe have thousands of completely satisfied customers over the years we have been in business Todd Fritz
New roof was installed on WEST side of sun porch on 3/7/due to severe ice damming problem homeowner was havingOur contract clearly states WEST side of sun porch and homeowner is well aware of thatExisting leak is on the EAST side of the sun porch, WE DID NOT EVEN DO THAT SIDE OF THE ROOF ? Even though we did not do that side of the roof we have been there two times at no charge to the homeowner to try to find the problem and help the homeowner out (again at no charge)If homeowner would like an estimate to do that side of the roof we would do that [redacted] ***