Advanced Test Equipment Rentals

October 24, Reference: ID Revdex.com of San Diego Viewridge AveSuite San Diego, CA Phone: 858-496- Fax: 858-496- Dear [redacted] **, Advanced Test Equipment Corporation has researched Mr [redacted] complaintThe information collected through the research included e-mails; voice recorded phone calls, lab verification results and interviews with the employees involvedAdvanced Test Equipment focuses on customer satisfaction and quality and it is unfortunate Mr [redacted] had a bad experience Mr [redacted] chose to rent the equipment from Advanced Test Equipment because another supplier was not able to provide calibrated equipmentThis was the factor for the rental, not priceAdvanced Test Equipment’s terms and conditions state, if the customer returns equipment due to the equipment failing in the field or as Mr [redacted] refers “significantly off” and the lab technicians cannot find any issues with the equipment; the customer is liable for the rentalThe equipment was returned and inspected by the lab technicianThe lab technician did not find any issues with the equipment and could not repeat the problemNo repairs were necessary and the equipment operated as it shouldAdvanced Test Equipment did not have the same unit in stock to send a replacement and Mr [redacted] did not want to pay any additional costs for a substitutionTherefore, a replacement unit was not shipped to Mr [redacted] Mr [redacted] clearly expressed how upset he was and the staff remained professional in their responsesBased on Advanced Test Equipment’s terms and conditions, which are agreed by the customer at the time the rental order is submitted, the rental fees are validAs a customer service courtesy, Mr [redacted] ’s Sales Account Manager gave a credit in the amount of $to his account In close, the correspondence and documentation gathered, in regard to this complaint, Advanced Test Equipment remained professional and Mr [redacted] received a credit Respectfully, [redacted] Accounting Manager

October 24, 2014
Reference: ID 10236079
Revdex.com of San Diego
4747 Viewridge Ave. Suite 200
San Diego, CA 92123
Phone: 858-496-2131
Fax: 858-496-2141
Dear [redacted],
Advanced Test Equipment Corporation has researched Mr. [redacted] complaint. The information 
collected through the...

research included e-mails; voice recorded phone calls, lab verification 
results and interviews with the employees involved. Advanced Test Equipment focuses on 
customer satisfaction and quality and it is unfortunate Mr. [redacted] had a bad experience. 
Mr. [redacted] chose to rent the equipment from Advanced Test Equipment because another 
supplier was not able to provide calibrated equipment. This was the factor for the rental, 
not price. Advanced Test Equipment’s terms and conditions state, if the customer returns 
equipment due to the equipment failing in the field or as Mr. [redacted] refers “significantly off” 
and the lab technicians cannot find any issues with the equipment; the customer is liable 
for the rental. The equipment was returned and inspected by the lab technician. The lab 
technician did not find any issues with the equipment and could not repeat the problem. No 
repairs were necessary and the equipment operated as it should. Advanced Test Equipment 
did not have the same unit in stock to send a replacement and Mr. [redacted] did not want to pay 
any additional costs for a substitution. Therefore, a replacement unit was not shipped to Mr. 
[redacted].
Mr. [redacted] clearly expressed how upset he was and the staff remained professional in their 
responses. Based on Advanced Test Equipment’s terms and conditions, which are agreed by 
the customer at the time the rental order is submitted, the rental fees are valid. As a customer 
service courtesy, Mr. [redacted]’s Sales Account Manager gave a credit in the amount of $399 to 
his account. 
In close, the correspondence and documentation gathered, in regard to this complaint, 
Advanced Test Equipment remained professional and Mr. [redacted] received a credit. 
Respectfully,
[redacted]
Accounting Manager

Review: This complaint is with the poor sales tactics as well as selling faulty equipment. At first we requested a quote, they were very high. After selecting another supplier, we received a call inquiring. They then dropped their price to get the business. Due to concerns about delivery with the other, we decided to risk going with ATE.

After receiving and using the equipment, it was determined by multiple other sources and similar equipment that the Spectrum Analyzer from ATE was significantly off. Two other Spectrum Analyzers were used to compare.

After requesting an RMA they stated we would have to pay for both units and the shipping. After agreeing to pay for the shipping, they then stated there were no units available to replace the Spectrum Analyzer. So they took the 1 month rental fee for a non-operable unit.

[redacted] Alcala the quality manager was very rude and was determined to make things difficult. He refused to ship out a unit to replace the broken unit. It was reserved by [redacted], but [redacted] chose not to send it for some reason.Desired Settlement: Refund for the monthly rent

Business

Response:

October 24, 2014

Reference: ID 10236079

Revdex.com of San Diego

4747 Viewridge Ave. Suite 200

San Diego, CA 92123

Phone: 858-496-2131

Fax: 858-496-2141

Dear [redacted],

Advanced Test Equipment Corporation has researched Mr. [redacted] complaint. The information

collected through the research included e-mails; voice recorded phone calls, lab verification

results and interviews with the employees involved. Advanced Test Equipment focuses on

customer satisfaction and quality and it is unfortunate Mr. [redacted] had a bad experience.

Mr. [redacted] chose to rent the equipment from Advanced Test Equipment because another

supplier was not able to provide calibrated equipment. This was the factor for the rental,

not price. Advanced Test Equipment’s terms and conditions state, if the customer returns

equipment due to the equipment failing in the field or as Mr. [redacted] refers “significantly off”

and the lab technicians cannot find any issues with the equipment; the customer is liable

for the rental. The equipment was returned and inspected by the lab technician. The lab

technician did not find any issues with the equipment and could not repeat the problem. No

repairs were necessary and the equipment operated as it should. Advanced Test Equipment

did not have the same unit in stock to send a replacement and Mr. [redacted] did not want to pay

any additional costs for a substitution. Therefore, a replacement unit was not shipped to Mr.

[redacted].

Mr. [redacted] clearly expressed how upset he was and the staff remained professional in their

responses. Based on Advanced Test Equipment’s terms and conditions, which are agreed by

the customer at the time the rental order is submitted, the rental fees are valid. As a customer

service courtesy, Mr. [redacted]’s Sales Account Manager gave a credit in the amount of $399 to

his account.

In close, the correspondence and documentation gathered, in regard to this complaint,

Advanced Test Equipment remained professional and Mr. [redacted] received a credit.

Respectfully,

Accounting Manager