Advanced Tracking Technologies, Inc.

On April 7th 2016 AS Trucking electronically signed a contract for 36 months of service agreement with WiarCom, Inc, that allowed them to get 4 vehicle tracking devices free from our Company, the hardware manufacturer, Advanced Tracking Technologies, Inc. (ATTI).  ATTI sales representative,...

Adam [redacted], dealt with Rochelle and Malkeet during the sales process.  A copy of the signed agreement and terms can be provided if requested.  The hardware was provided at no charge to AS Trucking as part of the 36-month agreement. Terms for early cancellation are outlined in Section 8 of the Wireless GPS Service Addendum (which can be found here http://www.wiarcom.com/WirelessGPSServiceAddendum.pdf). AS Trucking installed two units, with one unit functioning correctly until the unit was unplugged from the power source.  (A report detailing the power was unplugged can be provided if requested) Rochelle told ATTI’s sales rep that the driver of the vehicle probably unplugged it because he drove the truck to another state and actually abandoned the truck.  The other unit did not have a GPS signal and the customer was advised to relocate the GPS antenna.  The tracking device requires power and GPS signal to operate. Shortly after this, Rochelle called and said she and Malkeet had a falling out and the business relationship had changed.  It seems that Rochelle and Malkeet were each in charge of two of the total four units after the argument.  Rochelle called and asked if she cancel two of the units.  She was told she could not cancel any of the units because she did not sign the agreement. Several days later, Malkeet called and spoke with Adam about cancelling the units.  He informed her of the early termination fees on the units and directed them to call Rena at [redacted] the service provider. The early termination request is clearly based on the unexpected falling out between employees of AS Trucking and not as a result of any product failure.  The express omission of any of the facts related to: The argument and subsequent change of the business arrangement between Malkeet and Rochelle The driver unplugging a unit and abandoning the truck [redacted] the service provider has sent numerous communications for late payment as well as the requested itemized quote for early termination costs. [redacted] informed ATTI that as of yet no formal cancellation or payment was received since June 2016. Three months have passed and AS Trucking has not paid for equipment, service or cancelled and paid early termination fees. This prompted [redacted] to send AS Trucking to collections. After receiving a call from the collection company AS Trucking has filed a complaint against ATTI for an unfulfilled service contract with [redacted] Inc. In their complaint to the Revdex.com demonstrates the self-serving nature of the facts presented.  We would ask the Revdex.com to treat this complaint as a fraudulent complaint until such time as AS Trucking can revise the complaint with a more accurate statement of facts.

From: Ben V[redacted] [mailto:BV[redacted]@advantrack.com] Sent: Thursday, August 25, 2016 11:07 AM To: drteam <[email protected]> Subject: Complaint #[redacted]   In December of 2013 [redacted] signed a 36 month Telecommunications Service agreement with “[redacted].” that...

allowed them to get free equipment from our Company, the hardware manufacturer, Advanced Tracking Technologies, Inc. (ATTI). The equipment was shipped and installed and verified functional by the end of the month. In March of 2014 [redacted] ordered an additional unit the same way.   A single technical support call was placed in August of 2014, which apparently fixed the problem since we did not receive any additional calls until April of 2015.   ATTI began notifying [redacted] of a mandatory nationwide cellular network change in October  5th of 2015. At that time we offered 3 options to the customer:   1. Send the equipment in to be repaired, reprogrammed under warranty for no charge. 2. Purchase new upgraded equipment  (1/2 price) and make no changes to current service agreements with service carrier. 3. Renew agreements with service carrier and get brand new equipment.   ATTI does not control cellular networks or any changes they make, however when we where notified of the pending changes ATTI made numerous attempts to contact our clients to remedy the impending issue for them. No less than 6 direct emails from the Vice President notifying the customer of these issues as well multiple verbal communications from their account rep.   On April 5th 2016 [redacted] signed an agreement to purchase a new unit, which was shipped the next day. April 12th 2016 [redacted] signed an agreement to upgrade the original units. Both of these contracts were signed online using an e-signature and a credit card was provided.    On April 14th The customer emailed ATTI wanting to cancel service, we immediately halted shipment on the upgrade units and referred him to [redacted] the service provider to discuss [redacted]’s options for cancelling service.   At no time has ATTI or [redacted] increased a bill other than for the additional unit that was purchased and returned, and the company has been told multiple times that for us to provide warranty work on the equipment is would have to be returned. Last I spoke with [redacted] was being sent to collections because they had not cancelled service or made any additional.   As long as [redacted] is unwilling to return units for us to work on we are unable to remedy the problem for them. ATTI will still reprogram/repair any of the units under warranty, owned by [redacted]; but to do so we still require the customer send the hardware back to us to perform the necessary diagnostics and tasks and their account must be in good standing with [redacted]. the service provider.   Please have this complaint removed for inaccuracy. If you need any additional information from ATTI, I can provide multiple emails from our Vice President that can be sent as proof of communication as well as phone logs and emails from the account rep. I would have to request any communication the customer had with [redacted].   Thank you for your time and attention to this matter. If you need any additional information from me, or I can be of any assistance please don’t hesitate to contact me directly.   Respectfully,   Benjamin V[redacted] | Advanced Tracking Technologies, Inc. Director of Sales 6001 Savoy Drive, Suite 301 Houston, TX 77036   P: 800.279.0035 F: 713.353.6049 E: bv[redacted]@AdvanTrack.com www.AdvanTrack.com