We've used these shadow trackers in the past just fine, but something changed and they quit working. We had to purchase "upgrade" units which have never worked properly. After several months of "communicating" with the company (re: scheduled calls that go unanswered and unresponded to messages) their only "solution" was to charge us hundreds more for a tech to come out (on top of the hundreds we paid for the units that again, have never worked). When we tried to cancel we were hit with outlandish early termination fees which are more than just paying the remainder of the contract. You have a very specific window to cancel without penalty. DO NOT USE!
On April 7th AS Trucking electronically signed a contract for months of service agreement with WiarCom, Inc, that allowed them to get vehicle tracking devices free from our Company, the hardware manufacturer, Advanced Tracking Technologies, Inc(ATTI) ATTI sales representative, Adam [redacted] , dealt with Rochelle and Malkeet during the sales process A copy of the signed agreement and terms can be provided if requested The hardware was provided at no charge to AS Trucking as part of the 36-month agreementTerms for early cancellation are outlined in Section of the Wireless GPS Service Addendum (which can be found here http://www.wiarcom.com/WirelessGPSServiceAddendum.pdf)AS Trucking installed two units, with one unit functioning correctly until the unit was unplugged from the power source (A report detailing the power was unplugged can be provided if requested) Rochelle told ATTI’s sales rep that the driver of the vehicle probably unplugged it because he drove the truck to another state and actually abandoned the truck The other unit did not have a GPS signal and the customer was advised to relocate the GPS antenna The tracking device requires power and GPS signal to operateShortly after this, Rochelle called and said she and Malkeet had a falling out and the business relationship had changed It seems that Rochelle and Malkeet were each in charge of two of the total four units after the argument Rochelle called and asked if she cancel two of the units She was told she could not cancel any of the units because she did not sign the agreementSeveral days later, Malkeet called and spoke with Adam about cancelling the units He informed her of the early termination fees on the units and directed them to call Rena at [redacted] the service providerThe early termination request is clearly based on the unexpected falling out between employees of AS Trucking and not as a result of any product failure The express omission of any of the facts related to: The argument and subsequent change of the business arrangement between Malkeet and Rochelle The driver unplugging a unit and abandoning the truck [redacted] the service provider has sent numerous communications for late payment as well as the requested itemized quote for early termination costs [redacted] informed ATTI that as of yet no formal cancellation or payment was received since June Three months have passed and AS Trucking has not paid for equipment, service or cancelled and paid early termination feesThis prompted [redacted] to send AS Trucking to collectionsAfter receiving a call from the collection company AS Trucking has filed a complaint against ATTI for an unfulfilled service contract with [redacted] IncIn their complaint to the Revdex.com demonstrates the self-serving nature of the facts presented We would ask the Revdex.com to treat this complaint as a fraudulent complaint until such time as AS Trucking can revise the complaint with a more accurate statement of facts
From: Ben V [redacted] [mailto:BV [redacted] @advantrack.com] Sent: Thursday, August 25, 11:AM To: drteam Subject: Complaint # [redacted] In December of [redacted] signed a month Telecommunications Service agreement with “ [redacted] ***.” that allowed them to get free equipment from our Company, the hardware manufacturer, Advanced Tracking Technologies, Inc(ATTI)The equipment was shipped and installed and verified functional by the end of the monthIn March of [redacted] ordered an additional unit the same way A single technical support call was placed in August of 2014, which apparently fixed the problem since we did not receive any additional calls until April of ATTI began notifying [redacted] of a mandatory nationwide cellular network change in October 5th of At that time we offered options to the customer: Send the equipment in to be repaired, reprogrammed under warranty for no chargePurchase new upgraded equipment (1/price) and make no changes to current service agreements with service carrierRenew agreements with service carrier and get brand new equipment ATTI does not control cellular networks or any changes they make, however when we where notified of the pending changes ATTI made numerous attempts to contact our clients to remedy the impending issue for themNo less than direct emails from the Vice President notifying the customer of these issues as well multiple verbal communications from their account rep On April 5th [redacted] signed an agreement to purchase a new unit, which was shipped the next dayApril 12th [redacted] signed an agreement to upgrade the original unitsBoth of these contracts were signed online using an e-signature and a credit card was provided On April 14th The customer emailed ATTI wanting to cancel service, we immediately halted shipment on the upgrade units and referred him to [redacted] the service provider to discuss [redacted] ’s options for cancelling service At no time has ATTI or [redacted] increased a bill other than for the additional unit that was purchased and returned, and the company has been told multiple times that for us to provide warranty work on the equipment is would have to be returnedLast I spoke with [redacted] , [redacted] was being sent to collections because they had not cancelled service or made any additional As long as [redacted] is unwilling to return units for us to work on we are unable to remedy the problem for themATTI will still reprogram/repair any of the units under warranty, owned by [redacted] ; but to do so we still require the customer send the hardware back to us to perform the necessary diagnostics and tasks and their account must be in good standing with [redacted] ***the service provider Please have this complaint removed for inaccuracyIf you need any additional information from ATTI, I can provide multiple emails from our Vice President that can be sent as proof of communication as well as phone logs and emails from the account repI would have to request any communication the customer had with [redacted] Thank you for your time and attention to this matterIf you need any additional information from me, or I can be of any assistance please don’t hesitate to contact me directly Respectfully, Benjamin V [redacted] *** | Advanced Tracking Technologies, IncDirector of Sales Savoy Drive, Suite Houston, TX P: F: E: bv [redacted] @AdvanTrack.com www.AdvanTrack.com
On April 7th AS Trucking electronically signed a contract for months of service agreement with WiarCom, Inc, that allowed them to get vehicle tracking devices free from our Company, the hardware manufacturer, Advanced Tracking Technologies, Inc(ATTI) ATTI sales representative, Adam [redacted] , dealt with Rochelle and Malkeet during the sales process A copy of the signed agreement and terms can be provided if requested The hardware was provided at no charge to AS Trucking as part of the 36-month agreementTerms for early cancellation are outlined in Section of the Wireless GPS Service Addendum (which can be found here http://www.wiarcom.com/WirelessGPSServiceAddendum.pdf)AS Trucking installed two units, with one unit functioning correctly until the unit was unplugged from the power source (A report detailing the power was unplugged can be provided if requested) Rochelle told ATTI’s sales rep that the driver of the vehicle probably unplugged it because he drove the truck to another state and actually abandoned the truck The other unit did not have a GPS signal and the customer was advised to relocate the GPS antenna The tracking device requires power and GPS signal to operateShortly after this, Rochelle called and said she and Malkeet had a falling out and the business relationship had changed It seems that Rochelle and Malkeet were each in charge of two of the total four units after the argument Rochelle called and asked if she cancel two of the units She was told she could not cancel any of the units because she did not sign the agreementSeveral days later, Malkeet called and spoke with Adam about cancelling the units He informed her of the early termination fees on the units and directed them to call Rena at [redacted] the service providerThe early termination request is clearly based on the unexpected falling out between employees of AS Trucking and not as a result of any product failure The express omission of any of the facts related to: The argument and subsequent change of the business arrangement between Malkeet and Rochelle The driver unplugging a unit and abandoning the truck [redacted] the service provider has sent numerous communications for late payment as well as the requested itemized quote for early termination costs [redacted] informed ATTI that as of yet no formal cancellation or payment was received since June Three months have passed and AS Trucking has not paid for equipment, service or cancelled and paid early termination feesThis prompted [redacted] to send AS Trucking to collectionsAfter receiving a call from the collection company AS Trucking has filed a complaint against ATTI for an unfulfilled service contract with [redacted] IncIn their complaint to the Revdex.com demonstrates the self-serving nature of the facts presented We would ask the Revdex.com to treat this complaint as a fraudulent complaint until such time as AS Trucking can revise the complaint with a more accurate statement of facts
From: Ben V [redacted] [mailto:BV [redacted] @advantrack.com] Sent: Thursday, August 25, 11:AM To: drteam Subject: Complaint # [redacted] In December of [redacted] signed a month Telecommunications Service agreement with “ [redacted] ***.” that allowed them to get free equipment from our Company, the hardware manufacturer, Advanced Tracking Technologies, Inc(ATTI)The equipment was shipped and installed and verified functional by the end of the monthIn March of [redacted] ordered an additional unit the same way A single technical support call was placed in August of 2014, which apparently fixed the problem since we did not receive any additional calls until April of ATTI began notifying [redacted] of a mandatory nationwide cellular network change in October 5th of At that time we offered options to the customer: Send the equipment in to be repaired, reprogrammed under warranty for no chargePurchase new upgraded equipment (1/price) and make no changes to current service agreements with service carrierRenew agreements with service carrier and get brand new equipment ATTI does not control cellular networks or any changes they make, however when we where notified of the pending changes ATTI made numerous attempts to contact our clients to remedy the impending issue for themNo less than direct emails from the Vice President notifying the customer of these issues as well multiple verbal communications from their account rep On April 5th [redacted] signed an agreement to purchase a new unit, which was shipped the next dayApril 12th [redacted] signed an agreement to upgrade the original unitsBoth of these contracts were signed online using an e-signature and a credit card was provided On April 14th The customer emailed ATTI wanting to cancel service, we immediately halted shipment on the upgrade units and referred him to [redacted] the service provider to discuss [redacted] ’s options for cancelling service At no time has ATTI or [redacted] increased a bill other than for the additional unit that was purchased and returned, and the company has been told multiple times that for us to provide warranty work on the equipment is would have to be returnedLast I spoke with [redacted] , [redacted] was being sent to collections because they had not cancelled service or made any additional As long as [redacted] is unwilling to return units for us to work on we are unable to remedy the problem for themATTI will still reprogram/repair any of the units under warranty, owned by [redacted] ; but to do so we still require the customer send the hardware back to us to perform the necessary diagnostics and tasks and their account must be in good standing with [redacted] ***the service provider Please have this complaint removed for inaccuracyIf you need any additional information from ATTI, I can provide multiple emails from our Vice President that can be sent as proof of communication as well as phone logs and emails from the account repI would have to request any communication the customer had with [redacted] Thank you for your time and attention to this matterIf you need any additional information from me, or I can be of any assistance please don’t hesitate to contact me directly Respectfully, Benjamin V [redacted] *** | Advanced Tracking Technologies, IncDirector of Sales Savoy Drive, Suite Houston, TX P: F: E: bv [redacted] @AdvanTrack.com www.AdvanTrack.com