Advanced Transmissions & Tires

Final Consumer Response / [redacted] (3000, 6, 2015/04/07) */ Everything has been resolved and this is closed

Initial Business Response / [redacted] (1000, 10, 2016/02/11) */ The wrecker was there at her car when she cancelled the towOnce a truck leaves, we can't refund any moneyThe truck was already there

Initial Business Response / [redacted] (1000, 10, 2016/02/11) */ The wrecker was there at her car when she cancelled the tow Once a truck leaves, we can't refund any money The truck was already there

Initial Business Response /* (1000, 9, 2015/08/21) */
We will not being reimbursing her she had a day labor waiverWe told her we cleaned everything & put it back togetherShe needed a fuel pump & we did a tank and we told her it might need a pump & no one ever called me until she had the job
done somewhere elseShe had days for us to doIf there was a problem, because that is our labor warranty - days, not other shops, ours onlyNo one yelled or cursed at her

Initial Business Response /* (1000, 10, 2016/01/05) */
The only thing we did to that transmission was to get rid of the noise in the vehicleThis noise was a bearingWe sent it off and they said it needed a valve body put inHe said for us to do it with a TCMWe ordered this piece from
*** *** and they said ti came back with the same stuff on itThe only part we touched was the back half of the transmissionHe said there were no codes in it at first, then he came back and I told him there wasThe problem was coming from the DEM, rear differentialIt was showing no support or anythingWe didn't rebuild the whole transmissionAll we did was get rid of the noiseI bought the part they're saying is bad from *** *** where he had itThey would have fixed that part if it was badThis cost about $2,to get it fixed and he doesn't want toI did what I was supposed to do - get rid of the noiseWe were paid for this and he was happy when he left and said he was going to go back to the dealer to get it figured outHe said he was going to sue the dealerThere are hundreds, thousands of these CVT problems on the Ford website, which is why they quit using themThe original work order he signed was to repair noise - which we didI also closed the code for the DEM moduleWhat he did at the shop in Colorado was probably shut the DEM off, making it a 2WD vehicleThe bearing noise going on in the transmission was not connected to the DEMI showed him the ticket from ***I will fax all paperwork I have regarding this

Initial Business Response /* (1000, 10, 2016/02/11) */
The wrecker was there at her car when she cancelled the tow Once a truck leaves, we can't refund any money The truck was already there

Initial Business Response /* (1000, 10, 2016/01/05) */
The only thing we did to that transmission was to get rid of the noise in the vehicle This noise was a bearing We sent it off and they said it needed a valve body put in He said for us to do it with a TCM We ordered this piece from
*** *** and they said ti came back with the same stuff on it The only part we touched was the back half of the transmission He said there were no codes in it at first, then he came back and I told him there was The problem was coming from the DEM, rear differential It was showing no support or anything We didn't rebuild the whole transmission All we did was get rid of the noise I bought the part they're saying is bad from *** *** where he had it They would have fixed that part if it was bad This cost about $2,to get it fixed and he doesn't want to I did what I was supposed to do - get rid of the noise We were paid for this and he was happy when he left and said he was going to go back to the dealer to get it figured out He said he was going to sue the dealer There are hundreds, thousands of these CVT problems on the Ford website, which is why they quit using them The original work order he signed was to repair noise - which we did I also closed the code for the DEM module What he did at the shop in Colorado was probably shut the DEM off, making it a 2WD vehicle The bearing noise going on in the transmission was not connected to the DEM I showed him the ticket from ***I will fax all paperwork I have regarding this

Final Consumer Response /* (3000, 6, 2015/04/07) */
Everything has been resolved and this is closed.

Initial Business Response /* (1000, 10, 2016/02/11) */
The wrecker was there at her car when she cancelled the tow. Once a truck leaves, we can't refund any money. The truck was already there.