Advanced Travel Systems, Inc.

Initial Business Response /* (1000, 6, 2015/08/31) */
Contact Name and Title: Jeff ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@twomen.com
I sent a letter to the customer last week so I am sure they received it after this was sent outHere is what I sent them
I sent this
letter to them with the check #
Mrs***,
While you may think during your recent phone conversations and various business reviews that I don't care about our customers, nothing could be farther from the truthFirstly, let me apologize that you felt you and your husband were not treated fairlyThis has bothered me since I read your posts and I have tried to figure what exactly happenedThe truth of the matter is I can't figure out why it was calculated like thatOur drive time down to Indianapolis alone is about hours on average one wayYou said you were happy with the service of our men and for that I am gratefulI am also happy that there were no damages involved on your moveIt is also the driver's responsibility to do what is called a revision to estimate stating he thought it would take longer and you agreeThis is simply to put everyone on the same page and Leonard did not do what he was supposed toI have gone back and tried to figure out if it was thrown off due to the different route we tookAccording to the GPS software it took us about hours and minutes to drive down there and to come back the usual routeI also understand the roads are busier during the day as opposed to the evening and the truck is empty coming back and our man can drive a little fasterI also know that you said there were more items than what we were originally toldWhat I would like to do is thisI want to be fairI took the contract and looked at the high end of the estimate that was $Your final bill was $I am taking the high end of it because the extra items and the different route did effect how long the move did actually takeThe difference is $I would like to split the difference with youHalf of that difference is $Enclosed is a check for the amount of $This is my way of saying to you I apologize for the differenceI apologize that Tom did not call your wife the following TuesdayWe had a CSR call off and it was beyond hecticHe is off on Wednesday and your husband got a hold of him on ThursdayI do have management in place to handle the day to day operationsI think this was dismissed too quickly and it escalated from therePlease accept this check as a token of my appreciation for your businessIf you want to leave your reviews up that is your prerogativeIf you want to take them down I would appreciate itI have already removed my response to your Facebook reviewAgain, I apologize for the way this was handled and hope you enjoy your daughter enjoys her stay in Indianapolis
Sincerely,
Jeff ***-President
OFFER:
Last week I sent out a check for $This was the half of the high end of our estimate plus a little moreWe did take a longer route they requested going down thereWe gave them a free third guy for part of the loadingAgain, a check was mailed out at the end of last week

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: Jeff ***-president
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@twomen.com
I have been in contact with this customerWe were forced to call the police when they refused to release our equipment on the
propertyOur man fell off the truck and had the wind knocked out of himIm not sure where the health care issue is coming fromShe refused to answer any more emails saying to contact the Revdex.com, Attorney General or her attorneyI am still waiting for her to give me her attorneys info
OFFER:
If I receive the original estimate cost of $by Oct 31, I will not hold her responsible for the entire $I am doing this just so I will not have to deal with her anymore
Initial Consumer Rebuttal /* (3000, 7, 2015/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response on here
So what is it your offering me than?
Because you are emailing me after the complaint with something totally different
After this complaint and response I have had emails and phone calls that you will not work with me to resolve this and that you are putting me into a claims an/or a collection agency
I ask that you keep all information sent here as this is what this site is used for
I am not sure how harrasing me more is benefiting either party involved
Hasnt what has transpired been enough? dollars for what? What do I do with all the pictures of what your men did to my home and items?
Or the damage reports that were not filled out because they "did not have the forms"
They did not bring the damage reports and said they would have your office contact me to get these filled outI have items for your claim
Also, no one forced you to call the police
In fact, I had to apologize to the officer once you left
When you drivers made threats not to leave my townhouse until I "signed and released the truck they than followed me back to my mothers to get a dolly?
I am not sure that was the best course of action
and than to sit by my mothers home staring at the home for minutes
At this point, we were afraid
You do remember they entered my mothers home and room unannounced minutes after "leaving" the residence earlier that daySo you knew what had happened thereWhy?
And than after we finally were able to put an end to the situationYou beilievve that following me and harrassing me more was a good idea to get a "dolly"
Not to mention a "dolly" sitting in the yard was that important to escalate the already horrible event?
Your drivers followed me to my mothers after I got them to leaveWe saw them sitting there starring at my mothers home so we immediatly called you
We asked why they were there and you stated to get the dollyWe told you to have them please get the equipment in the "grass" and go
You said ok to thisBut no they continued to sit and stare at us
I even had the nieghbor go up to them to hand them there dollyThey refused
So Im sorry but your continued harrasment does not go unnoticed
If you would like to see the pictures of all the damages, the recordings of your drivers, the testimony of my family, nieghbors, and landloard
I am more than happy to send them to the Revdex.com to get this resolved
I will pay what I did for the last move which was with more items than this moveI want an apology to the way we were treatedI also want compensation for my damaged items
Were the drivers drug tested?
I raised that concern fairly early in the dayThis could have been resolved without conflict and injury had you taken my concern to heart rather than not "deal" with a customer
At this point, I will be looking for full restitution on this matter if I can not get all of this paid for
What a shame what customers, like myself, endure due to what I believe to be poor management descisions and hiring
Sincerely,
*** ***

To Whom it May
Concern,We were hired by Ms. [redacted] to perform a move for
her mother on 12-23-17. Based on the information
that was given to us on the phone we estimated the time to take about 4.5 hours
on the higher end of our estimate.
She told us that she and not her mother would be...

paying the bill. We get that quite a bit. Some kids are busy or
aren't in the area so this isn't out of the norm.  In order to book a move the customer must give us a
valid credit card that we can use as payment if they do not want to be present of the actual job. This is how we got
this customers card. Ms. [redacted]
said she would pay the final bill and then gave us her credit card number.Our men performed the
move for her mother and as they were taking the last few items out of the truck
Ms. [redacted]'s mother asked if we could do something else for her. She said the items not on the list but not too far away
was about a dozen more items at a completely different location that we were not aware about. She told our driver
Kevin if he and his partner could, she would give them a $100 tip to split.
Kevin called our office manager Tom and asked if it was ok to do the additional
moving for her. Tom told him as long as she understands the clock is
still running audit was. going to•be over the original estimate. Kevin explained
this to the mother and she said she was
happy with the service she was getting and that was not a problem. Our estimate was between $362.50 and $612.50. The
final bill was for 5.5 hours and $757.50. Ms, [redacted] was not present at the move but our men did hear the mother
and daughter arguing on the final bill.        Ms.
[redacted] thought that her mother would give our guys
$100.00 on the side and me as a business owner
who is paying the men for their wages, insurance, cost of trucks, fuel equipment. We attempted to run the
credit card on 12-24-17 at 4:23pm for the total amount of $757,50. Her card was declined. We then attempted to run it
for a smaller amount of $500:00 in case she had a  card dollar amount restriction per day as some do. She didn't, she just
didn't have the money to pay for the move. Mike called her and left a message about her lack of funds and to call us. She
never called us back.The day we.came.back from New Years On January 3,
2018 Mike tried the card again. This time is was good. It was run at 10:48am. The very next day we got an email
from our corporate office saying the
following. "Customer Care received the following call for your location.
Would you please review the
information, reach out to the caller and send me an update?[redacted] called, and said that she had TMT move her mother. The movers, came out, and while the movers were at the move,
Ms. [redacted]'s mother asked the movers if they wanted to make some extra money, as she had
some items that were at a different location that she wanted move.
Therefore the movers went to the second location.  Hoever the end cost was, more than the $100 for the additional location.  [redacted] said that the movers said the $100.00 was
for their tip. I asked Ms. [redacted] if
the move was paid for, an d she told me it was not"Lets go over what Ms. [redacted]
has done here. She had us do a job. that she didn't have the funds for at the completion of the move when the
funds are due, In a week and a half never called our office to fix the
bill and she actually didn't realize the bill had been paid! We ran it for a lessor amount, even less than what our original
estimate was for. Even though she wasn't there she told our home office her Mother tried to steal-moving from me! She blatantly says that her mother tried to have our men do it off the clock!!!  The mother
still gave the men their $100.00 tip
so she knew it was a tip! MOST IMPORTANTLY SHE IS TRYING TO GET OUR MOVING
SERVICES FOR FREE!! SHE WASN'T DISPUTING THE SECOND TRIP HER MOTHER 'TOLD OUR MEN TO TAKE!. SHE IS DISPUTING THE ENTIRE AMOUNT ON HER CREDIT
CARD! NOT THE HIGH END OR PART OF THE COST. NOPE SHE WANTS IT ALL FOR
FREE, This is what she told the credit card company. She then had the edacity
to bad mouth us on Facebook! I have copies
of the posts. I find it amazing she calls us a huge rip off When T.  She  didn't have the money to pay' for it or for the $500-we
tried to run it for. 2. She admitted to our home office her
mother tried to have our guys steal from us by taking her off the clock and perform additional services for her. 3.
She didn't try to contact our office about what on but instead goes to
our corporate office which agreed with our findings. 4. She left her mother in Charge Who asked' us to make an additional stop
that was NO WHERE on the list of 'items to be moved. She should
have been there taking care of this on a Saturday but instead blames us and her mother for asking us to do more than we
were even suppose to do. Her mother is over 18 and is competent enough to make
decisions. This is what she asked us to do and we did it! If she has an
issue With the final bill have her mother pay it!  She had us put everything 'in her
name and took financial responsibility to
take care of the bill. We cannot babysit customers and are not in a position to tell the customer She we won't move
something because they cannot afford it! They must know their financial limits. If this lady only
wanted 3 hours of moving then say that's all we can move and they can
make arrangements to move the remaining -items
on their own!  We have all our paperwork, office notes, home office emails,
whatever you need. This is also the forth move we have completed for her. 'three
of them were this year alone. She knew
our policy of payment. This is actually a family dispute between her
mother and Ms. [redacted].! This is not right she is attempting to steal the cost of a 5.5 hour move on a busy Saturday by disputing the
entire amount. Our corporate office
agrees in full with what we did.

I am rejecting this response becauseThe letter they sent is full of lies! And as I'm the one that hired them, I should have been called by TMT if they were making any changes to my quoted job (which I have the original paperwork for).Their drivers told my mother that they would do the additional items on the side for $100.00. It was NOT a   tip!!! And it was not supposed to be on the clock, as the drivers said they were done for the day!And as I placed this order, any changes from the original quoted job should have been approved by me! Two Men And A Trick did not try to contact me at all.Regarding the bank, I put in a dispute in with them over this matter, as I do not intend to pay more then for The 1 stop I contracted for.TMT moved the same items, the same distance, earlier last year for $500.00, which included the tip. Since their drivers already received $100.00, that leaves my balance at $400.00.The TMT drivers are to blame, as they tried to pull a  fast one here! And Jeff believing them, over a good customer, is his problem, not mine! $400.00 is all I owe, and that's all I'll pay.And yes, I used FB, YELP and Emerald Ridge to warn others of their unscrupulous business practices. People can't believe they did this, and that the owners didn't fix the issue. These posts won't come down until this is taken care of!Regards,Dawn Montgomery

Initial Business Response /* (1000, 5, 2017/11/02) */
I Spoke the Mr. [redacted] on 10/26/2017. He told me he went to [redacted] and got a price for the damaged items from his move. The price he gave me was well above the prices I had already received from our parts vendor. I told Mr. [redacted] that if he...

wanted to have [redacted] do the work and have the parts order through them that would be fine, but we would only cut him a check for the price our vendor gave us and he would be responsible for the rest of the amount [redacted] would charge him.

I thought the first letter I responded to should have sufficiently  explained what happened during Ms. [redacted]s mothers move. This lady is all over the place. In one breath she says she is a "Good Customer" but at the beginning of the letter she explains how she shouldn't be responsible for additional time because she tried to use my truck, equipment, pads and man power "on the side". On the side means I am the only one who is gets left out of being paid! How ridiculous. She flat out admits she thought she was stealing from me but is somehow a "good customer". With good customers like that I don't know how I would ever stay in business!  She put the move, info, and credit card under her name but it is for her mother. Her mother was present for the entire move. Our men did the exact move we were quoted for and when they told the mother they were finishing up she asked if they could do ADDITIONAL MOVING. She even offered them a $100 tip if they would do it! The mother is the acting agent for the move and as long as she is over 18 and is in charge, our men follow her directions. She told them she had items down the road that needed to come back here and if they could get them for her she had an extra $100.00 for them. If Ms. [redacted] and her mother would have explained in better detail that they were actually asking our men to risk their jobs and steal from us they should have said so. All of our men know , along with everyone else in the world,  if you want something done on the side you are essentially stealing from someone. In this case the victim would have been me. Our men did the move as the customer requested and if the mother wasn't responsible enough to not ask our men to do additional work from the quoted work then Ms. [redacted] should not have left her in charge! We tried to run her credit card for the amount due. It was declined meaning she didn't have enough money to pay for it. We tried it for $500 because some people have daily dollar limits on them. It too was declined. We called her and asked her to call us to straighten it out. A week and a half later she still had never returned our call. We tried running it on 1-3-18. It went thru. She called our home office ( not our office where we asked her to and even left a phone number for). She admitted she tried to steal work from us to our corporate office. When she found out she was charged the bill she was due she disputed it with the credit card company.  It gave her the money back for THE ENTIRE BILL. NOT JUST THE AMOUNT SHE WAS QUESTIONING THAT SHE WAS TRYING TO DO BEHIND OUR BACKS BUT THE WHOLE AMOUNT. I responded back with pretty much the first letter I wrote to the Revdex.com. They ended up crediting me full amount due.

I am very surprised by the letter we received from [redacted] and [redacted] about the move performed on 3-14-18. I think she is unaware of a variety of things that happened on the move that she considers problems. Firstly this letter has minimal information. I am not sure what she means by...

1 room of furniture. We do an item by item move sheet to get an accurate estimate on how long the move should take. We only had a bedroom set (no mattress), a China Cabinet, 4 appliances, and a handful of boxes on the manifest. We never gave an estimate for a kitchen set or living room set so I am not sure what she thought we were scheduled to move. She also complained about sending out a truck with a large ramp that was broke. The truck we sent out is a 1 year old new truck! Truck number 16 which is written down on the job sheet she has. This truck has 2 different ramps. The first is a metal pull out ramp that comes out from the back. The second ramp is called a Melcher Board ramp made by the Melcher Company. You can Google it to see what it looks like. It is an unattached ramp that is stored on the side of the truck so you can move it to either side doors or the back of the truck. Our men prefer this ramp because you slip much less on it. This is a $1,200.00 ramp so it is NOT a broken ramp. Unfortunately she does not know what she is talking about in regards to our equipment. The men on our job had both Josh who has moved for us for a few years. Eric performed one week of training and had worked on other jobs for 3 weeks before this move. I apologize if I did not have all seasoned veterans on this move. At some point in order for someone to get experience they need to work! I assume Eric may have asked Josh a few questions to make sure items would not be damaged. We try to put newer men on smaller jobs like these to get them the experience our customers prefer them to have. Mrs. [redacted] questioned why it took 30 minutes to get here when it only takes 10. When I Google Mapped [redacted] going to [redacted] it says it takes a car 21 minutes (11.0 miles) to get there going down [redacted]. Our trucks go slower than cars. Just like when you are on the highway and the big trucks take a while to get up to speeds it's because they are designed like that and there is a lot more weight, even when they are empty. To make sure our office knows what is going on and there are no issues happening that we could easily correct we do a during the move call. It was documented that on 3-14 at 11:30 am we did a move in progress call. Whoever answered the phone said the move was "fine" and that she was driving and didn't want to talk any further. We told her thank you for using us and hung up. We NEVER heard of any problems that she is listing during the move or after the move was completed! This letter to the Revdex.com is the first we heard of any issues at all! We take offense when she makes a comment like our men drug their feet when they found out they were woman. What?! Every person the [redacted]'s talked to on the phone were women, [redacted] and [redacted]. Our founder is a woman! Mrs. [redacted] also said they are still waiting for a call from the manager. Of course they are. We called them to confirm the move, we called them during the move and were told the move was fine and we were never contacted that they had issues like a broken ramp that wasn't broken. We would have been glad to explain any questions they would have had. Lastly they ask that they want a refund of some of her daughters money. We figure out an estimate just to let customers know what to expect. Sometimes more items are added on, sometimes they take items off. This is why we give customers a range. The range we gave them is on their job sheet and I will be happy to send you a copy of it if you would like. The range gives them a low end and a high end of the estimate. It takes the price that is calculated and then adds an hour and takes an hour off. Our estimate was dead in the middle. If they would like I can refund them the difference of the move from the absolute lowest range we gave them. The final price of the move was $568.38. The high end was $797.47. The low end was $567.47. That's a difference of only 91 cents! All of our paperwork was correct. Our men did the job they were contracted to do with zero damages. They came in at the low end of the estimate. Our equipment is brand new including the broken walk board she thought we had. I just inspected it before I sent this out. It is in perfect shape! Why did this customer NEVER call us back during or after the move to let us know issues she was having and give us a chance to fix them? Instead she fires off a letter to the Revdex.com saying we are ripping them off because they are woman! I am willing to match our low end of the estimate if that is what she is aiming for with her refund. I cannot discipline, question our staff or reprimand anyone because I still do not see what was done incorrectly.

Initial Business Response /* (1000, 6, 2017/09/18) */
Mr. [redacted] is being very deceitful on his claim to the Revdex.com. When we booked his move we told him we had ONLY 1 truck and 3 men available. It was the end of July and the weekend to boot. We were packed. We told him we would pack the truck as much...

as possible to take care of him. The estimate we gave him was between 7.5 to 9.5 hours with three men. The actual job took 12 hours! The higher end of the estimate was for [redacted] That is [redacted] for 9.5 hours of work. [redacted] for the home protection kit used. [redacted] for a fuel surcharge. Because we had to pack the truck so tight a TV was damaged. He called about the TV. We told him that on our contract we are limited to $100 max per item damaged. He then threatened to dispute his credit card charges. Our office manager [redacted] then went on Amazon and found the off brand TV brand new for only [redacted] He contacted Mr. [redacted] and Mr. [redacted] agreed to not dispute anything and to take a check. He physically came into our office and took and cashed the check! I then get a notice from the credit card company that he was disputing [redacted] on his card. I have no idea where that figure came from. I contacted him via email because at this point I wanted to make sure I got all of this in writing. He said he released that claim. As of today the credit card company says they still do not have him doing so. Now, about 7 weeks later I get this from the Revdex.com saying he thinks he should get [redacted] from us just because. We don't have any emails from him stating he was unhappy with the total time or price, just the TV damaged. I still haven't been paid for my job!! I'm out of the [redacted] still and also [redacted] for a damage we agreed to pay out for dismissal of the credit card hold!! I will be glad to share any paperwork, emails, or other documentation that shows these disputes and conversations. I am not giving him more money. I still am waiting to be paid!
Initial Consumer Rebuttal /* (3000, 8, 2017/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not told there would only be one truck. They were very wishy-washy on the phone about how they were doing the move. The tv was broke because it was put to the side on an unstable surface still in the house. The move also shouldn't have taken near as long as it did, so I shouldn't have been charged for that length of time. Attached is the email from them with an estimate which was suppose to be for one truck.
Final Business Response /* (4000, 10, 2017/09/25) */
To the Revdex.com,
This is the last response I am sending. I have spent enough time dealing with this man with his failure to pay his final bill, cashing a check we gave him before he fixed his debt issue, and general strangeness with him saying he was going to put a sign on his truck about our company and drive 300 miles a day! Who says this kind of stuff. Mr. [redacted] does!
We had a few different quotes for his move. This was from adding or subtracting items. This is pretty typical so nothing out of the ordinary. He was given a final quote on an estimate of what we thought it would take. This was the last Saturday of my busiest month (July) and we had only one truck and three men available.
The only dispute he had when we did the move in July was a broken tv. It was a brand I had never heard of. He threatened to contact his credit card company to dispute the charges. The same day we were dealing with this we explained we were financially responsible for [redacted] max for the tv per the contract he signed. We went on Amazon and found out this tv he had for about 8 months was on [redacted] brand new. We offered him the cash equivalent to the TV. He agreed and even wanted to come into the office to pick up the check instead of mailing it. He did not discuss with [redacted] our office and claims manager any additional refunds he felt he was expecting. The only reason we had any additional conversation with him is when the credit card company said he was disputing [redacted] Where that number came from I have no idea. That was more than double the cost of the TV! I contacted the credit card company and the lady said Mr. [redacted] never contacted them after the initial dispute, the opposite of what he told us. I emailed him and on 8-12-17 at 6:03pm he said "I called to remove the dispute the day I emailed you that I did so. I'll call them again. ". I contacted the credit card company again because we were out now [redacted] he owed and [redacted] for the check he took. [redacted] They said he never contacted them again so I had to put together all my paperwork, emails of him saying he would remove the dispute, and an explanation of what was happening. I sent Mr. [redacted] and email on 9-18-17 telling him he never followed thru with what he wrote. The same day the credit card company agreed with my argument and credited the money due to me. Four days later Mr. [redacted] responded with an email. A portion of it says "I never got back in contact with my credit card company about the dispute, but I see you still received the rest of the money. Decided to throw accusations before following through? I deserve a refund but don't expect one. So, instead, I'll be writing reviews on sites like Yelp and have a friend, who owns an vinyl print shop, print a nice warning sign that'll go on the side of my extended conversion van that I drive 300 miles a week. I'll be sure you lose a lot more than what you have stolen from me."
So he admitted he never did what he was suppose to but now he is going to slam me on social media and then get a sign made for his van slamming us!! Who does that?? Apparently a guy who waits 6 weeks after a move to say he thinks he was treated wrongly by us. [redacted] emailed him on 8-3-17 saying "Mr. [redacted],
At this point we would like to try and save you as a customer. So I would like to reach out to you to ask you what you think would make you whole again for the damage done to your TV? "
We have now changed our goal. I want nothing to do with this man. I do not want to save him as a customer. He said we should be honest and upstanding yet here is a guy who tried to steal [redacted] on top of the [redacted] we gave him and now wants [redacted] because he feels entitled to it. We politely decline. As stated before this will be our last correspondence with the Revdex.com about any matters with Mr. [redacted].
Respectfully,
[redacted]-President

Initial Business Response /* (1000, 5, 2016/05/03) */
To Whom it may concern,
We received a list of damaged items Mr. [redacted] said were caused on his move. He has 96 hours after the move to claim any damages. Any damage he claimed within that time period to the best of my knowledge has been repaired...

or is being repaired. It was our understanding that the men did not re assemble a table that was previously taken apart because the hardware was missing from it. Tom our claims manager said he could go to his home, see what hardware was needed, and go to the hardware store for the necessary pieces that were missing. Mr. [redacted] said he only wanted a professional to do that so we paid our vendor to do exactly that. Mr. [redacted] also said his wife was hit from a post on the bed but refused medical treatment. He is now saying she is scared and he should be compensated. We cannot honor that claim. I am also surprised you at the Revdex.com would have received any letter from him because his damage claims were addressed immediately and less than 2 hours ago we performed a second move for him! The table top had no damaged and neither did the floor. We attempt to take care of problems as quickly as we can, which in this case we did. As far as TWO MEN AND A TRUCK is concerned at this point is that we have completed all moving services and our vendor addressed all damages that we were notified on.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Honesty is the key to resolving any resolution. Based on my emails from complaint filed with corporate office within 96 hours, receipts from first move notating the damage and conversation and emails from Thomas Shane yesterday the author of this message facts are incorrect.
The movers did notate the damage to the floor yesterday and the damage to the grandfather clock on yesterday. The movers did take care of some of the issues from the first move but I had to pay an additional [redacted]
The is still damage to my floor and the grandfather clock glass is still broken. I do not like being lied to. Repair my furniture that you damage with lies and I will agree stop the complaining and state the issue was resolved. Thanks
Final Consumer Response /* (4200, 22, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted Broadway Glass and set up an appointment for next Wednesday to come out to repair the broken glass in te grandfather clock.
My only concern now is the floor. What is the resolution for the hardwood floor?
Final Business Response /* (1000, 25, 2016/07/06) *
Case # [redacted]
To the Revdex.com
Mr. [redacted] has had all his issues addressed. He is complaining about a piece of glass on a grandfather clock that is already be addressed by the glass company. He is complaining about a nick in the floor. He wanted to use the same company that did it. We have contacted the company of his choosing for an estimate 3 times and have had zero response. At this point it is out of our hands! Please close this case so we can get back to business.
Sincerely,
[redacted]