I thought the first letter I responded to should have sufficiently explained what happened during Ms [redacted] s mothers moveThis lady is all over the placeIn one breath she says she is a "Good Customer" but at the beginning of the letter she explains how she shouldn't be responsible for additional time because she tried to use my truck, equipment, pads and man power "on the side"On the side means I am the only one who is gets left out of being paid! How ridiculousShe flat out admits she thought she was stealing from me but is somehow a "good customer"With good customers like that I don't know how I would ever stay in business! She put the move, info, and credit card under her name but it is for her motherHer mother was present for the entire moveOur men did the exact move we were quoted for and when they told the mother they were finishing up she asked if they could do ADDITIONAL MOVINGShe even offered them a $tip if they would do it! The mother is the acting agent for the move and as long as she is over and is in charge, our men follow her directionsShe told them she had items down the road that needed to come back here and if they could get them for her she had an extra $for themIf Ms [redacted] and her mother would have explained in better detail that they were actually asking our men to risk their jobs and steal from us they should have said soAll of our men know , along with everyone else in the world, if you want something done on the side you are essentially stealing from someoneIn this case the victim would have been meOur men did the move as the customer requested and if the mother wasn't responsible enough to not ask our men to do additional work from the quoted work then Ms [redacted] should not have left her in charge! We tried to run her credit card for the amount dueIt was declined meaning she didn't have enough money to pay for itWe tried it for $because some people have daily dollar limits on themIt too was declinedWe called her and asked her to call us to straighten it outA week and a half later she still had never returned our callWe tried running it on 1-3-It went thruShe called our home office ( not our office where we asked her to and even left a phone number for)She admitted she tried to steal work from us to our corporate officeWhen she found out she was charged the bill she was due she disputed it with the credit card company It gave her the money back for THE ENTIRE BILLNOT JUST THE AMOUNT SHE WAS QUESTIONING THAT SHE WAS TRYING TO DO BEHIND OUR BACKS BUT THE WHOLE AMOUNTI responded back with pretty much the first letter I wrote to the Revdex.comThey ended up crediting me full amount due
To Whom it May Concern,We were hired by Ms [redacted] to perform a move for her mother on 12-23-Based on the information that was given to us on the phone we estimated the time to take about hours on the higher end of our estimate She told us that she and not her mother would be paying the billWe get that quite a bitSome kids are busy or aren't in the area so this isn't out of the norm In order to book a move the customer must give us a valid credit card that we can use as payment if they do not want to be present of the actual jobThis is how we got this customers cardMs [redacted] said she would pay the final bill and then gave us her credit card number.Our men performed the move for her mother and as they were taking the last few items out of the truck Ms [redacted] 's mother asked if we could do something else for herShe said the items not on the list but not too far away was about a dozen more items at a completely different location that we were not aware aboutShe told our driver Kevin if he and his partner could, she would give them a $tip to split Kevin called our office manager Tom and asked if it was ok to do the additional moving for herTom told him as long as she understands the clock is still running audit wasgoing to•be over the original estimateKevin explained this to the mother and she said she was happy with the service she was getting and that was not a problemOur estimate was between $and $The final bill was for hours and $Ms, [redacted] was not present at the move but our men did hear the mother and daughter arguing on the final bill Ms [redacted] thought that her mother would give our guys $on the side and me as a business owner who is paying the men for their wages, insurance, cost of trucks, fuel equipmentWe attempted to run the credit card on 12-24-at 4:23pm for the total amount of $757,Her card was declinedWe then attempted to run it for a smaller amount of $500:in case she had a card dollar amount restriction per day as some doShe didn't, she just didn't have the money to pay for the moveMike called her and left a message about her lack of funds and to call usShe never called us back.The day we.came.back from New Years On January 3, Mike tried the card againThis time is was goodIt was run at 10:48amThe very next day we got an email from our corporate office saying the following"Customer Care received the following call for your location Would you please review the information, reach out to the caller and send me an update? [redacted] called, and said that she had TMT move her motherThe movers, came out, and while the movers were at the move, Ms [redacted] 's mother asked the movers if they wanted to make some extra money, as she had some items that were at a different location that she wanted move Therefore the movers went to the second location Hoever the end cost was, more than the $for the additional location [redacted] said that the movers said the $was for their tipI asked Ms [redacted] if the move was paid for, an d she told me it was not"Lets go over what Ms [redacted] has done hereShe had us do a jobthat she didn't have the funds for at the completion of the move when the funds are due, In a week and a half never called our office to fix the bill and she actually didn't realize the bill had been paid! We ran it for a lessor amount, even less than what our original estimate was forEven though she wasn't there she told our home office her Mother tried to steal-moving from me! She blatantly says that her mother tried to have our men do it off the clock!!! The mother still gave the men their $tip so she knew it was a tip! MOST IMPORTANTLY SHE IS TRYING TO GET OUR MOVING SERVICES FOR FREE!! SHE WASN'T DISPUTING THE SECOND TRIP HER MOTHER 'TOLD OUR MEN TO TAKE!SHE IS DISPUTING THE ENTIRE AMOUNT ON HER CREDIT CARD! NOT THE HIGH END OR PART OF THE COSTNOPE SHE WANTS IT ALL FOR FREE, This is what she told the credit card companyShe then had the edacity to bad mouth us on Facebook! I have copies of the postsI find it amazing she calls us a huge rip off When T She didn't have the money to pay' for it or for the $500-we tried to run it forShe admitted to our home office her mother tried to have our guys steal from us by taking her off the clock and perform additional services for her She didn't try to contact our office about what on but instead goes to our corporate office which agreed with our findingsShe left her mother in Charge Who asked' us to make an additional stop that was NO WHERE on the list of 'items to be movedShe should have been there taking care of this on a Saturday but instead blames us and her mother for asking us to do more than we were even suppose to doHer mother is over and is competent enough to make decisionsThis is what she asked us to do and we did it! If she has an issue With the final bill have her mother pay it! She had us put everything 'in her name and took financial responsibility to take care of the billWe cannot babysit customers and are not in a position to tell the customer She we won't move something because they cannot afford it! They must know their financial limitsIf this lady only wanted hours of moving then say that's all we can move and they can make arrangements to move the remaining -items on their own! We have all our paperwork, office notes, home office emails, whatever you needThis is also the forth move we have completed for her'three of them were this year aloneShe knew our policy of paymentThis is actually a family dispute between her mother and Ms [redacted] .! This is not right she is attempting to steal the cost of a hour move on a busy Saturday by disputing the entire amountOur corporate office agrees in full with what we did
I am rejecting this response becauseThe letter they sent is full of lies! And as I'm the one that hired them, I should have been called by TMT if they were making any changes to my quoted job (which I have the original paperwork for).Their drivers told my mother that they would do the additional items on the side for $It was NOT a tip!!! And it was not supposed to be on the clock, as the drivers said they were done for the day!And as I placed this order, any changes from the original quoted job should have been approved by me! Two Men And A Trick did not try to contact me at all.Regarding the bank, I put in a dispute in with them over this matter, as I do not intend to pay more then for The stop I contracted for.TMT moved the same items, the same distance, earlier last year for $500.00, which included the tipSince their drivers already received $100.00, that leaves my balance at $400.00.The TMT drivers are to blame, as they tried to pull a fast one here! And Jeff believing them, over a good customer, is his problem, not mine! $is all I owe, and that's all I'll pay.And yes, I used FB, YELP and Emerald Ridge to warn others of their unscrupulous business practicesPeople can't believe they did this, and that the owners didn't fix the issueThese posts won't come down until this is taken care of!Regards,Dawn Montgomery
Initial Business Response / [redacted] (1000, 6, 2017/09/18) */ Mr [redacted] is being very deceitful on his claim to the Revdex.comWhen we booked his move we told him we had ONLY truck and men availableIt was the end of July and the weekend to bootWe were packedWe told him we would pack the truck as much as possible to take care of himThe estimate we gave him was between to hours with three menThe actual job took hours! The higher end of the estimate was for [redacted] That is [redacted] for hours of work [redacted] for the home protection kit used [redacted] for a fuel surchargeBecause we had to pack the truck so tight a TV was damagedHe called about the TVWe told him that on our contract we are limited to $max per item damagedHe then threatened to dispute his credit card chargesOur office manager [redacted] then went on Amazon and found the off brand TV brand new for only [redacted] He contacted Mr [redacted] and Mr [redacted] agreed to not dispute anything and to take a checkHe physically came into our office and took and cashed the check! I then get a notice from the credit card company that he was disputing [redacted] on his cardI have no idea where that figure came fromI contacted him via email because at this point I wanted to make sure I got all of this in writingHe said he released that claimAs of today the credit card company says they still do not have him doing soNow, about weeks later I get this from the Revdex.com saying he thinks he should get [redacted] from us just becauseWe don't have any emails from him stating he was unhappy with the total time or price, just the TV damagedI still haven't been paid for my job!! I'm out of the [redacted] still and also [redacted] for a damage we agreed to pay out for dismissal of the credit card hold!! I will be glad to share any paperwork, emails, or other documentation that shows these disputes and conversationsI am not giving him more moneyI still am waiting to be paid! Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told there would only be one truckThey were very wishy-washy on the phone about how they were doing the moveThe tv was broke because it was put to the side on an unstable surface still in the houseThe move also shouldn't have taken near as long as it did, so I shouldn't have been charged for that length of timeAttached is the email from them with an estimate which was suppose to be for one truck Final Business Response / [redacted] (4000, 10, 2017/09/25) */ To the Revdex.com, This is the last response I am sendingI have spent enough time dealing with this man with his failure to pay his final bill, cashing a check we gave him before he fixed his debt issue, and general strangeness with him saying he was going to put a sign on his truck about our company and drive miles a day! Who says this kind of stuffMr [redacted] does! We had a few different quotes for his moveThis was from adding or subtracting itemsThis is pretty typical so nothing out of the ordinaryHe was given a final quote on an estimate of what we thought it would takeThis was the last Saturday of my busiest month (July) and we had only one truck and three men available The only dispute he had when we did the move in July was a broken tvIt was a brand I had never heard ofHe threatened to contact his credit card company to dispute the chargesThe same day we were dealing with this we explained we were financially responsible for [redacted] max for the tv per the contract he signedWe went on Amazon and found out this tv he had for about months was on [redacted] brand newWe offered him the cash equivalent to the TVHe agreed and even wanted to come into the office to pick up the check instead of mailing itHe did not discuss with [redacted] our office and claims manager any additional refunds he felt he was expectingThe only reason we had any additional conversation with him is when the credit card company said he was disputing [redacted] Where that number came from I have no ideaThat was more than double the cost of the TV! I contacted the credit card company and the lady said Mr [redacted] never contacted them after the initial dispute, the opposite of what he told usI emailed him and on 8-12-at 6:03pm he said "I called to remove the dispute the day I emailed you that I did soI'll call them again"I contacted the credit card company again because we were out now [redacted] he owed and [redacted] for the check he took [redacted] They said he never contacted them again so I had to put together all my paperwork, emails of him saying he would remove the dispute, and an explanation of what was happeningI sent Mr [redacted] and email on 9-18-telling him he never followed thru with what he wroteThe same day the credit card company agreed with my argument and credited the money due to meFour days later Mr [redacted] responded with an emailA portion of it says "I never got back in contact with my credit card company about the dispute, but I see you still received the rest of the moneyDecided to throw accusations before following through? I deserve a refund but don't expect oneSo, instead, I'll be writing reviews on sites like Yelp and have a friend, who owns an vinyl print shop, print a nice warning sign that'll go on the side of my extended conversion van that I drive miles a weekI'll be sure you lose a lot more than what you have stolen from me." So he admitted he never did what he was suppose to but now he is going to slam me on social media and then get a sign made for his van slamming us!! Who does that?? Apparently a guy who waits weeks after a move to say he thinks he was treated wrongly by us [redacted] emailed him on 8-3-saying "Mr [redacted] , At this point we would like to try and save you as a customerSo I would like to reach out to you to ask you what you think would make you whole again for the damage done to your TV? " We have now changed our goalI want nothing to do with this manI do not want to save him as a customerHe said we should be honest and upstanding yet here is a guy who tried to steal [redacted] on top of the [redacted] we gave him and now wants [redacted] because he feels entitled to itWe politely declineAs stated before this will be our last correspondence with the Revdex.com about any matters with Mr [redacted] Respectfully, [redacted] ***-President
I thought the first letter I responded to should have sufficiently explained what happened during Ms [redacted] s mothers moveThis lady is all over the placeIn one breath she says she is a "Good Customer" but at the beginning of the letter she explains how she shouldn't be responsible for additional time because she tried to use my truck, equipment, pads and man power "on the side"On the side means I am the only one who is gets left out of being paid! How ridiculousShe flat out admits she thought she was stealing from me but is somehow a "good customer"With good customers like that I don't know how I would ever stay in business! She put the move, info, and credit card under her name but it is for her motherHer mother was present for the entire moveOur men did the exact move we were quoted for and when they told the mother they were finishing up she asked if they could do ADDITIONAL MOVINGShe even offered them a $tip if they would do it! The mother is the acting agent for the move and as long as she is over and is in charge, our men follow her directionsShe told them she had items down the road that needed to come back here and if they could get them for her she had an extra $for themIf Ms [redacted] and her mother would have explained in better detail that they were actually asking our men to risk their jobs and steal from us they should have said soAll of our men know , along with everyone else in the world, if you want something done on the side you are essentially stealing from someoneIn this case the victim would have been meOur men did the move as the customer requested and if the mother wasn't responsible enough to not ask our men to do additional work from the quoted work then Ms [redacted] should not have left her in charge! We tried to run her credit card for the amount dueIt was declined meaning she didn't have enough money to pay for itWe tried it for $because some people have daily dollar limits on themIt too was declinedWe called her and asked her to call us to straighten it outA week and a half later she still had never returned our callWe tried running it on 1-3-It went thruShe called our home office ( not our office where we asked her to and even left a phone number for)She admitted she tried to steal work from us to our corporate officeWhen she found out she was charged the bill she was due she disputed it with the credit card company It gave her the money back for THE ENTIRE BILLNOT JUST THE AMOUNT SHE WAS QUESTIONING THAT SHE WAS TRYING TO DO BEHIND OUR BACKS BUT THE WHOLE AMOUNTI responded back with pretty much the first letter I wrote to the Revdex.comThey ended up crediting me full amount due
To Whom it May Concern,We were hired by Ms [redacted] to perform a move for her mother on 12-23-Based on the information that was given to us on the phone we estimated the time to take about hours on the higher end of our estimate She told us that she and not her mother would be paying the billWe get that quite a bitSome kids are busy or aren't in the area so this isn't out of the norm In order to book a move the customer must give us a valid credit card that we can use as payment if they do not want to be present of the actual jobThis is how we got this customers cardMs [redacted] said she would pay the final bill and then gave us her credit card number.Our men performed the move for her mother and as they were taking the last few items out of the truck Ms [redacted] 's mother asked if we could do something else for herShe said the items not on the list but not too far away was about a dozen more items at a completely different location that we were not aware aboutShe told our driver Kevin if he and his partner could, she would give them a $tip to split Kevin called our office manager Tom and asked if it was ok to do the additional moving for herTom told him as long as she understands the clock is still running audit wasgoing to•be over the original estimateKevin explained this to the mother and she said she was happy with the service she was getting and that was not a problemOur estimate was between $and $The final bill was for hours and $Ms, [redacted] was not present at the move but our men did hear the mother and daughter arguing on the final bill Ms [redacted] thought that her mother would give our guys $on the side and me as a business owner who is paying the men for their wages, insurance, cost of trucks, fuel equipmentWe attempted to run the credit card on 12-24-at 4:23pm for the total amount of $757,Her card was declinedWe then attempted to run it for a smaller amount of $500:in case she had a card dollar amount restriction per day as some doShe didn't, she just didn't have the money to pay for the moveMike called her and left a message about her lack of funds and to call usShe never called us back.The day we.came.back from New Years On January 3, Mike tried the card againThis time is was goodIt was run at 10:48amThe very next day we got an email from our corporate office saying the following"Customer Care received the following call for your location Would you please review the information, reach out to the caller and send me an update? [redacted] called, and said that she had TMT move her motherThe movers, came out, and while the movers were at the move, Ms [redacted] 's mother asked the movers if they wanted to make some extra money, as she had some items that were at a different location that she wanted move Therefore the movers went to the second location Hoever the end cost was, more than the $for the additional location [redacted] said that the movers said the $was for their tipI asked Ms [redacted] if the move was paid for, an d she told me it was not"Lets go over what Ms [redacted] has done hereShe had us do a jobthat she didn't have the funds for at the completion of the move when the funds are due, In a week and a half never called our office to fix the bill and she actually didn't realize the bill had been paid! We ran it for a lessor amount, even less than what our original estimate was forEven though she wasn't there she told our home office her Mother tried to steal-moving from me! She blatantly says that her mother tried to have our men do it off the clock!!! The mother still gave the men their $tip so she knew it was a tip! MOST IMPORTANTLY SHE IS TRYING TO GET OUR MOVING SERVICES FOR FREE!! SHE WASN'T DISPUTING THE SECOND TRIP HER MOTHER 'TOLD OUR MEN TO TAKE!SHE IS DISPUTING THE ENTIRE AMOUNT ON HER CREDIT CARD! NOT THE HIGH END OR PART OF THE COSTNOPE SHE WANTS IT ALL FOR FREE, This is what she told the credit card companyShe then had the edacity to bad mouth us on Facebook! I have copies of the postsI find it amazing she calls us a huge rip off When T She didn't have the money to pay' for it or for the $500-we tried to run it forShe admitted to our home office her mother tried to have our guys steal from us by taking her off the clock and perform additional services for her She didn't try to contact our office about what on but instead goes to our corporate office which agreed with our findingsShe left her mother in Charge Who asked' us to make an additional stop that was NO WHERE on the list of 'items to be movedShe should have been there taking care of this on a Saturday but instead blames us and her mother for asking us to do more than we were even suppose to doHer mother is over and is competent enough to make decisionsThis is what she asked us to do and we did it! If she has an issue With the final bill have her mother pay it! She had us put everything 'in her name and took financial responsibility to take care of the billWe cannot babysit customers and are not in a position to tell the customer She we won't move something because they cannot afford it! They must know their financial limitsIf this lady only wanted hours of moving then say that's all we can move and they can make arrangements to move the remaining -items on their own! We have all our paperwork, office notes, home office emails, whatever you needThis is also the forth move we have completed for her'three of them were this year aloneShe knew our policy of paymentThis is actually a family dispute between her mother and Ms [redacted] .! This is not right she is attempting to steal the cost of a hour move on a busy Saturday by disputing the entire amountOur corporate office agrees in full with what we did
I am rejecting this response becauseThe letter they sent is full of lies! And as I'm the one that hired them, I should have been called by TMT if they were making any changes to my quoted job (which I have the original paperwork for).Their drivers told my mother that they would do the additional items on the side for $It was NOT a tip!!! And it was not supposed to be on the clock, as the drivers said they were done for the day!And as I placed this order, any changes from the original quoted job should have been approved by me! Two Men And A Trick did not try to contact me at all.Regarding the bank, I put in a dispute in with them over this matter, as I do not intend to pay more then for The stop I contracted for.TMT moved the same items, the same distance, earlier last year for $500.00, which included the tipSince their drivers already received $100.00, that leaves my balance at $400.00.The TMT drivers are to blame, as they tried to pull a fast one here! And Jeff believing them, over a good customer, is his problem, not mine! $is all I owe, and that's all I'll pay.And yes, I used FB, YELP and Emerald Ridge to warn others of their unscrupulous business practicesPeople can't believe they did this, and that the owners didn't fix the issueThese posts won't come down until this is taken care of!Regards,Dawn Montgomery
Initial Business Response / [redacted] (1000, 6, 2017/09/18) */ Mr [redacted] is being very deceitful on his claim to the Revdex.comWhen we booked his move we told him we had ONLY truck and men availableIt was the end of July and the weekend to bootWe were packedWe told him we would pack the truck as much as possible to take care of himThe estimate we gave him was between to hours with three menThe actual job took hours! The higher end of the estimate was for [redacted] That is [redacted] for hours of work [redacted] for the home protection kit used [redacted] for a fuel surchargeBecause we had to pack the truck so tight a TV was damagedHe called about the TVWe told him that on our contract we are limited to $max per item damagedHe then threatened to dispute his credit card chargesOur office manager [redacted] then went on Amazon and found the off brand TV brand new for only [redacted] He contacted Mr [redacted] and Mr [redacted] agreed to not dispute anything and to take a checkHe physically came into our office and took and cashed the check! I then get a notice from the credit card company that he was disputing [redacted] on his cardI have no idea where that figure came fromI contacted him via email because at this point I wanted to make sure I got all of this in writingHe said he released that claimAs of today the credit card company says they still do not have him doing soNow, about weeks later I get this from the Revdex.com saying he thinks he should get [redacted] from us just becauseWe don't have any emails from him stating he was unhappy with the total time or price, just the TV damagedI still haven't been paid for my job!! I'm out of the [redacted] still and also [redacted] for a damage we agreed to pay out for dismissal of the credit card hold!! I will be glad to share any paperwork, emails, or other documentation that shows these disputes and conversationsI am not giving him more moneyI still am waiting to be paid! Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/09/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not told there would only be one truckThey were very wishy-washy on the phone about how they were doing the moveThe tv was broke because it was put to the side on an unstable surface still in the houseThe move also shouldn't have taken near as long as it did, so I shouldn't have been charged for that length of timeAttached is the email from them with an estimate which was suppose to be for one truck Final Business Response / [redacted] (4000, 10, 2017/09/25) */ To the Revdex.com, This is the last response I am sendingI have spent enough time dealing with this man with his failure to pay his final bill, cashing a check we gave him before he fixed his debt issue, and general strangeness with him saying he was going to put a sign on his truck about our company and drive miles a day! Who says this kind of stuffMr [redacted] does! We had a few different quotes for his moveThis was from adding or subtracting itemsThis is pretty typical so nothing out of the ordinaryHe was given a final quote on an estimate of what we thought it would takeThis was the last Saturday of my busiest month (July) and we had only one truck and three men available The only dispute he had when we did the move in July was a broken tvIt was a brand I had never heard ofHe threatened to contact his credit card company to dispute the chargesThe same day we were dealing with this we explained we were financially responsible for [redacted] max for the tv per the contract he signedWe went on Amazon and found out this tv he had for about months was on [redacted] brand newWe offered him the cash equivalent to the TVHe agreed and even wanted to come into the office to pick up the check instead of mailing itHe did not discuss with [redacted] our office and claims manager any additional refunds he felt he was expectingThe only reason we had any additional conversation with him is when the credit card company said he was disputing [redacted] Where that number came from I have no ideaThat was more than double the cost of the TV! I contacted the credit card company and the lady said Mr [redacted] never contacted them after the initial dispute, the opposite of what he told usI emailed him and on 8-12-at 6:03pm he said "I called to remove the dispute the day I emailed you that I did soI'll call them again"I contacted the credit card company again because we were out now [redacted] he owed and [redacted] for the check he took [redacted] They said he never contacted them again so I had to put together all my paperwork, emails of him saying he would remove the dispute, and an explanation of what was happeningI sent Mr [redacted] and email on 9-18-telling him he never followed thru with what he wroteThe same day the credit card company agreed with my argument and credited the money due to meFour days later Mr [redacted] responded with an emailA portion of it says "I never got back in contact with my credit card company about the dispute, but I see you still received the rest of the moneyDecided to throw accusations before following through? I deserve a refund but don't expect oneSo, instead, I'll be writing reviews on sites like Yelp and have a friend, who owns an vinyl print shop, print a nice warning sign that'll go on the side of my extended conversion van that I drive miles a weekI'll be sure you lose a lot more than what you have stolen from me." So he admitted he never did what he was suppose to but now he is going to slam me on social media and then get a sign made for his van slamming us!! Who does that?? Apparently a guy who waits weeks after a move to say he thinks he was treated wrongly by us [redacted] emailed him on 8-3-saying "Mr [redacted] , At this point we would like to try and save you as a customerSo I would like to reach out to you to ask you what you think would make you whole again for the damage done to your TV? " We have now changed our goalI want nothing to do with this manI do not want to save him as a customerHe said we should be honest and upstanding yet here is a guy who tried to steal [redacted] on top of the [redacted] we gave him and now wants [redacted] because he feels entitled to itWe politely declineAs stated before this will be our last correspondence with the Revdex.com about any matters with Mr [redacted] Respectfully, [redacted] ***-President