Advanced Vehicle Protection Center, LLC

Initial Business Response / [redacted] (1000, 10, 2015/05/19) */ She has been completely refunded the total amount of the down paymentThe confirmation # is XXXXXXXXXXThis was for $

He called a different company mistaking that it was ours, and whoever answered the phone was rude to them I talked to him and we clarified what happened, and he said he was going to call the Revdex.com to let them know this has been resolved

We only sent out one noticeHe may have been getting letters from other companies as this is commonWe have taken him off our mailing list and he will not be contacted by us in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This customer was refunded on 12/28/She disputed this with the Revdex.com without even calling us regarding the issue

This customer did not setup coverage on the 1st of January and we have no record of him calling us to cancelHowever he did end up cancelling due to non paymentWe sent his paper work via fed ex with tracking provided belowI am also providing receipts of his payment he made on to set the
coverage up along his refund on , one day before before his complaint Tracking number ***Special handling section Deliver Weekday, Residential DeliveryService FedEx Express Type Status ID Customer Details Time Amount Check SaleApproved*** ***1...01951/30/201711:02:PMCheck Settle2/2/20171:50:PMCheck RefundApproved*** ***1...01953/13/20172:29:PM(150.00) Check Settle3/16/201710:44:AM(150.00)

It appears check # *** was mailed in the amount of $on the date of 6.4.2017It was addressed to -*** *** *** *** ** ***However this check was never cashed - we have never heard from the customer since, so we did not know he did not receive his refund.We are
cancelling check # *** and mailing a new check today that the customer should receive no later than Friday 9.1.2017.The new check # is ***Thanks,*** ***

This customer was contacted based off there original factory warranty expiringWe will make sure to remove them from any future mailing lists.Thanks

Initial Business Response /* (1000, 10, 2015/12/07) */
Her name is Ms*** & her husband is *** *** We set up a policy for her in November, and she called back within minutes & cancelled the policyI voided the transaction of $It takes hours for a transaction to occur, so this
never occurredShe is the same person who filed a complaint under the name *** ***

Initial Business Response /* (1000, 9, 2015/05/19) */
We send out one notification once we send oneWe do not send duplicate filesThese are from other companiesThere are quite a few of us in StLouisShe is now off of our mailing list

Final Business Response /* (1000, 16, 2015/08/17) */
This person has been removed from the mailing listOnly one notice is sentThere are multiple companies that send out the noticesThe notice is an offer to purchase a vehicle service contract

Initial Business Response /* (1000, 10, 2015/11/24) */
This consumer has been removed from the mailing listIt shows on October 3rd, she was removed from the list
Initial Consumer Rebuttal /* (2000, 12, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the
business.)

Initial Business Response /* (1000, 10, 2015/11/20) */
There is about different companies that offer this service, and we are licensed by the state of MissouriShe is already off the list in our systemShe called in and stated this and has been taken off the list per her request to
us

We only sent out one notice. He may have been getting letters from other companies as this is common. We have taken him off our mailing list and he will not be contacted by us in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

He called a different company mistaking that it was ours, and whoever answered the phone was rude to them.  I talked to him and we clarified what happened, and he said he was going to call the Revdex.com to let them know this has been resolved.

Initial Business Response /* (1000, 10, 2015/05/19) */
She has been completely refunded the total amount of the down payment. The confirmation # is XXXXXXXXXX. This was for $195.

Initial Business Response /* (1000, 5, 2015/05/19) */
We only sent one notification and the other letters sent to her are from other companies. She is now off our mailing list.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/19) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
I am still receiving their letters. Every time I tried to tell them to take me off their list, they would abruptly hang up on me.

This customer was refunded on 12/28/16. She disputed this with the Revdex.com without even calling us regarding the issue.