Advanced Vision Care of Victoria, P.A. Reviews (1)
I had an appointment at Advanced Vision Care on February 5th, 2014 at 2:15 PM. I received my full examination, and was then ushered to the sales floor to begin selecting my frames. Before my appointment, I had decided on getting a certain kind of frame ([redacted] model number [redacted]). I have these already in the original sunglass model, and my question going in was would it be less expensive to use the particular frames that I already had, or just purchase some [redacted] frames in store, since they are a retailer. I waited at a table to get helped by another associate, when a gentleman asked me if I needed help. I'wasn't sure exactly what this man did for the business, for he was not wearing a uniform, a lab coat, or even a name tag-I didn't even get his name throughout the process. I brought the sunglasses in to physically show the gentleman what I wanted, and after careful examination was told that they would be able to put lenses in the frames if I so chose. While he was assisting me, this man was rude and unprofessional, unable to answer any of my questions, including but not limited to the overall answer to my pricing question, any insurance questions, or any inquiries on general pricing of [redacted] frames, not to mention the he frequently left me to ask another associate what he was supposed to do. I was rung up and charged $187 total ($143 for the total cost of glasses and $44 for my examination). An hour later, I went to retrieve my frames, and left the store. I put on the glasses and immediately noticed when looking in my console mirror in my car, that these frames seemed bigger than the glasses that I had previously shown the gentlemen. Since this was the first time looking at myself with these glasses-since I wasn't allowed to look in a mirror to see how the glasses looked on my face, even when he was doing my face measurements-I immediately had concerns. I took out my sunglasses and compared the two, and the frames that I had received at Advanced Vision Care were indeed noticeably larger in size. I immediately returned to the store and brought this to an associates attention. The man that helped me tried to tell me that those were the frames I gave him. After I reminded him that I had physically brought him the frames that I wanted, he agreed to order the correct frames and do an exchange. I was not informed of shipping costs, or an exchange policy. The only other thing the man did was scoff and say, "Yea they do look kind of big on you." and he proceed to make jokes about how the large frames made me look. This man was rude and condescending to me even after he directly admitted they were the wrong size. My glasses were then placed on order. The next morning, I was called by a different associate who told me my glasses were ordered and they would arrive within 7-10 business days. I inquired that since my glasses are smaller in size, if there was a price difference, would I get a refund? She stated that if there was a difference, that I would get the balance I was charged for the frames back. Once my glasses came in, the same gentleman associate helped me. I tried them on, made sure they were the right size in the mirror, and inquired about the refund. First he told me that my new frames should be cheaper because they were smaller, and went to go check, but before he did, he came back and told me this, "Your frames should be the same price. You were actually supposed to be charged shipping since we had to order your frames which is like $12.00. Besides, I was supposed to charge you shipping and I don't really want to get yelled at so...." He proceeded to usher me out the door. Later my dad asked if I wanted him to intervene because I felt that my being female and young might have cause him to treat me unequally. He called and got the run around, being transferred from department to department without getting a specific answer. Finally, a few days later, we received a call from the gentleman who proceeds to tell my dad that I should have been charged a shipping fee of (now $25.00) and that they're not even supposed to order glasses and they came all the way from China (from my knowledge, these frames are made in Italy. it is even printed on the frames).
This man never apologized for his mistake, and my dad (although treated much better than I) was dismissed. This individual was rude and should not be helping customers. I have the receipt proving that I was supposed to receive the correct frames because the model number was printed on it, and I received the wrong pair. I am offended that they would assume that the situation was my fault since I have the original receipt as proof, and that I was treated in such a rude and unprofessional way. I will never go back to Advanced Vision Care after being a loyal customer for years.