Advanced Vision Care Optometry

I had an appointment at 10amDr Amaal Odish didn't get to the office until 10:30amThe office was pack and it seem very disrespectful to people's timeI asked for a refund and it was denied by the doctorI didn't understand why she was mad that I couldn't wait for her tardiness I woke up early to make sure I was on time to my appointment..therefore I expected the same from the doctorAs a professional, I know the importance of respecting peopleThe doctor than insisted that if I wanted a refund I would have to waitHe tone was lacking professionalismAfter I was trying to make sense of why she would made me wait to get my money back...I went homeI would not recommend this office to anyoneThe worse optometry office!!!

I had an appointment at 10am. Dr Amaal Odish didn't get to the office until 10:30am. The office was pack and it seem very disrespectful to people's time. I asked for a refund and it was denied by the doctor. I didn't understand why she was mad that I couldn't wait for her tardiness. I woke up early to make sure I was on time to my appointment..therefore I expected the same from the doctor. As a professional, I know the importance of respecting people. The doctor than insisted that if I wanted a refund I would have to wait. He tone was lacking professionalism. After I was trying to make sense of why she would made me wait to get my money back...I went home. I would not recommend this office to anyone. The worse optometry office!!!

I had an appointment at 10am. Dr Amaal Odish didn't get to the office until 10:30am. The office was pack and it seem very disrespectful to people's time. I asked for a refund and it was denied by the doctor. I didn't understand why she was mad that I couldn't wait for her tardiness. I woke up early to make sure I was on time to my appointment..therefore I expected the same from the doctor. As a professional, I know the importance of respecting people. The doctor than insisted that if I wanted a refund I would have to wait. He tone was lacking professionalism. After I was trying to make sense of why she would made me wait to get my money back...I went home. I would not recommend this office to anyone. The worse optometry office!!!

Review: I purchased glasses from this company (Advanced Vision Care Optometry), but in less than a year the glasses had spontaneously developed cracks in the lenses. The glasses were not dropped or misused in any way. I complained, and was told that cracks in the lenses were not covered by warranty, therefore I would have to purchase new lenses. I was not previously informed that the kind of lenses recommended by the company -- polycarbonate lenses -- were prone to develop cracks, nor that the company would not honor requests for remediation. I spent $425 on these glasses, and I think they should last longer than eleven months!Desired Settlement: I want the company Advanced Vision Care Optometry to replace my lenses at no additional cost.

Business

Response:

Mr. [redacted]

I would like to reach out and help you with the situation of your cracked lenses. As we explained what's written in our warranty policy we extend the warranty to patients directly from the manufacture. Therefore we apply the manufacture warranty directly to the patients. You can view our warranty policy at the link below, and we can accomodate a 25% discount on your next pair of eyeglasses. Thank you very much and we hope that you understand the warranty policy.

Sincerely,

Managing Director

Amaal Odish OD, Inc

dba Advanced Vision Care Optometry

844 East Washington Ave

EL Cajon Ca. 92020

Tel 619 447 1139

Fax 619 447 6239

www.visioncaresd.com

email: [redacted]

Consumer

Response:

Dear Ms. [redacted],

I have reviewed the response made in reference to complaint ID [redacted], and I agree that Advanced Vision Care has made a fair attempt to accommodate my concerns.

Since the business relies so heavily on the terms of its warranty, I urge that staff inform customers orally of the warranty, and that paperwork at the time of purchase clearly state the terms and Web location of the warranty. Neither of these was done in my case.

Regards,