Advanced Water Filter

I bought a new LG Refigerator that has a water filterI faithfully planned to switch the filter in the new year and found Water Filter JunglePrice seemed fair and so I ordered a filter figuring I would be doing this with them twice a year for many years to comeMy credit card was billed on January 4, I must have realized in early March that it had not comeI have used many methods of contacting this company and they have never responded to meTheir email, website chat, callingI have finally given up but now have a new role as someone who must warn others to stay away from this companyToo badI ran a chamber of commerce for years and do not take writing this lightlyI tried to give them no stars on the chart below, it would not allow less than

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We installed this system and my husband went back on the road to workWe trusted the system to workMy husband was away from home for that month period so no complaint was madeI felt the system was not working because our water was just as it has always beenNo differenceJust as much scale as beforeThat is when I took a sample to our local water company and had it testedThey confirmed that our water is untreatedThe emails exchanged between my husband and this company tells just how unsatisfied we are with this system if you read the emails from start to finishOne email to myself from this company says we should notice a reduction in scale in daysAfter days you can't return it for a refund if not satisfiedThe system does not workThere is no change in our water whatsoeverThis company talks a good story but that's all it is.Regards,*** ***

Mrs. [redacted] is not being entirely truthful when she testifies that "The whole house filtration system we purchased does not work."In the words of Mr. [redacted] from email correspondence dated Monday,July 28, 2014 10:28AM "Untreated 527 treated 485" and "the prefilters ARE picking up contaminants". (See...

email A)The problem in this case is with incorrect expectations, not product performance.Our company does not reach out to customers. We do not cold call, go door to door, send out flyers ,or employ any active marketing of any kind. Customers use the internet  to find our company website, where they can read our product descriptions (see exhibit 1), FAQs (see exhibit 2),and choose to make a purchase at will. We provide a 30-day, 100% satisfaction guarantee. If within 30 days a customer is dissatisfied with a product for any reason, they may return it for a full refund. (See exhibit 4)On January 7,2014 Mr. [redacted]  ordered (1) Nelsen  SP3 Scale Prevention System with Filtration. (See exhibit 3) It was delivered on January 8, 2014. We did not receive an email from Mr. [redacted]  advising us of his dissatisfaction for well over 5 months. Mrs. [redacted] acknowledges the 5 month gap between the time of sale and their complaint. (See email B) At that point we proceeded to work with Mr. [redacted]  to ensure that the product was installed correctly,and that it was being used properly. After consulting with the system's original manufacturer- the Nelsen Corporation- we sent them a smaller media tank to account for their lower than normal usage,and resolve the problem. We also sent them a Total Dissolved Solids (TDS) meter to verify system performance. Sending them this TDS meter turned out to be a mistake as it only served to exacerbate the real problem at hand- incorrect expectations.The Nelsen SP3 Scale Prevention system with filtration (SP3 hereafter) is intended and advertised to:• Prevent the formation of scale• Filter out suspended particles (sediment) to 1micron• Filter out chlorine chemicals taste and odorThis piece of equipment  does not use reverse osmosis,nor does it use traditional ion-exchange (salt) softening. The product description and the related FAQ are very clear. We do sell a traditional ion-exchange (salt) softener side by side with the SP3 and it's even less expensive.There are three components in the SP3 system- the sediment filter (sediment filtration),the carbon filter (chlorine chemical taste and odor filtration),and the media tank containing Filtersorb SP3 media (scale prevention). The sediment filter is a traditional multi-layer,spun polypropylene sediment filter which physically traps particulates. The carbon filter is a radial flow coconut shell activated carbon filter containing approximately 5 lbs of carbon media to adsorb chlorine chemicals taste and odor into its structure. The SP3 Scale prevention media works by converting the calcium and magnesium minerals into a crystalline state. The minerals are still present in the water, but they no longer tend to form scale,and will remove existing scale over a period of months depending on usage.Mr. [redacted]  in email and in conversation freely admitted that the sediment and carbon filtration components were working well. His concern was mainly with the scale prevention component. It was only later that Mrs. [redacted] disclaimed Mr. [redacted] statements for self-serving purposes, saying that the system did not work at all. Mr. [redacted]  also described in conversation how an evaporative cooler installed subsequently to the SP3 was completely packed with calcium deposits. He mentioned that it was on a brand-new dedicated line straight from the SP3.later  we realized that the [redacted] use very little water as Mr. [redacted] travels frequently for his job,and so we replaced the SP3 media tank with a smaller tank to account for the reduced usage.What we didn't put together until much later was that the evaporative cooler was used more frequently and was siphoning and drawing into itself all of the deposits that the SP3 descaling action was loosening from the other areas of the home. This explains how a new, water using piece of equipment could contain an abnormal amount of calcium crust,and is additional evidence that the system is indeed working. (See exhibit 5, page 8)We also sent Mr. [redacted] a TDS meter. If the TDS meter showed a 10% drop in untreated TDS it would indicate that the Scale Prevention component was operating as advertised since neither sediment nor carbon filtration disturb TDS. We requested that Mr. [redacted] use the TDS meter to test the water in several places, he did,and he reported several data points beating the 10% drop (email C). Unfortunately the TDS meter, which is primarily used in conjunction with Reverse Osmosis systems (which do remove TDS) has a "Water Quality" scale on it which confused the [redacted]. After reading the scale they expected that their Whole House filtration and scale prevention system should produce the same, low TDS,quality water as a reverse osmosis system. We advised Mr. [redacted]  that the scale on the TDS meter did not apply to his application or to his equipment, and that the SP3 system was doing everything it was advertised to,but it was too late. Perhaps,in spite of the detailed description where they purchased the product,they had the expectation that the SP3 would perform like a traditional ion-exchange water softener (well offer these system as well) or a whole house reverse osmosis system where the water quality is changed much faster and more dramatically (and with much more severe environmental consequences too).Even after Mrs. [redacted]  disclaimed her husband's correspondence, and asserted in bad faith that the "system has never worked" (see email B) we offered to exchange the Scale Prevention tank for a traditional ion-exchange softener, or provide an undersink reverse osmosis system free of charge in order to resolve the case amicably. Mrs. [redacted]  has declined our offer and she has threatened legal action.SummaryThe water treatment  equipment sold to [redacted]  is performing as advertised,as evinced by Mr. [redacted] own written  statements,anecdotal evidence,and data obtained on site. [redacted]  has acted in bad faith in disclaiming Mr.  Morrow's  written  statements for self-serving purposes, and has provided no actual evidence supporting her claim. Please dismiss this claim as it has no merit.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We installed this system and my husband went back on the road to work. We trusted the system to work. My husband was away from home for that 5 month period so no complaint was made. I felt the system was not working because our water was just as it has always been. No difference. Just as much scale as before. That is when I took a sample to our local water company and had it tested. They confirmed that our water is untreated. The emails exchanged between my husband and this company tells just how unsatisfied we are with this system if you read the emails from start to finish. One email to myself from this company says we should notice a reduction in scale in 30 days. After 30 days you can't return it for a refund if not satisfied. The system does not work. There is no change in our water whatsoever. This company talks a good story but that's all it is.Regards,[redacted]

Mrs. [redacted] is not being entirely truthful when she testifies that "The whole house filtration system we purchased does not work."In the words of Mr. [redacted] from email correspondence dated Monday,July 28, 2014 10:28AM "Untreated 527 treated 485" and "the prefilters ARE picking up...

contaminants". (See email A)The problem in this case is with incorrect expectations, not product performance.Our company does not reach out to customers. We do not cold call, go door to door, send out flyers ,or employ any active marketing of any kind. Customers use the internet  to find our company website, where they can read our product descriptions (see exhibit 1), FAQs (see exhibit 2),and choose to make a purchase at will. We provide a 30-day, 100% satisfaction guarantee. If within 30 days a customer is dissatisfied with a product for any reason, they may return it for a full refund. (See exhibit 4)On January 7,2014 Mr. [redacted]  ordered (1) Nelsen  SP3 Scale Prevention System with Filtration. (See exhibit 3) It was delivered on January 8, 2014. We did not receive an email from Mr. [redacted]  advising us of his dissatisfaction for well over 5 months. Mrs. [redacted] acknowledges the 5 month gap between the time of sale and their complaint. (See email B) At that point we proceeded to work with Mr. [redacted]  to ensure that the product was installed correctly,and that it was being used properly. After consulting with the system's original manufacturer- the Nelsen Corporation- we sent them a smaller media tank to account for their lower than normal usage,and resolve the problem. We also sent them a Total Dissolved Solids (TDS) meter to verify system performance. Sending them this TDS meter turned out to be a mistake as it only served to exacerbate the real problem at hand- incorrect expectations.The Nelsen SP3 Scale Prevention system with filtration (SP3 hereafter) is intended and advertised to:• Prevent the formation of scale• Filter out suspended particles (sediment) to 1micron• Filter out chlorine chemicals taste and odorThis piece of equipment  does not use reverse osmosis,nor does it use traditional ion-exchange (salt) softening. The product description and the related FAQ are very clear. We do sell a traditional ion-exchange (salt) softener side by side with the SP3 and it's even less expensive.There are three components in the SP3 system- the sediment filter (sediment filtration),the carbon filter (chlorine chemical taste and odor filtration),and the media tank containing Filtersorb SP3 media (scale prevention). The sediment filter is a traditional multi-layer,spun polypropylene sediment filter which physically traps particulates. The carbon filter is a radial flow coconut shell activated carbon filter containing approximately 5 lbs of carbon media to adsorb chlorine chemicals taste and odor into its structure. The SP3 Scale prevention media works by converting the calcium and magnesium minerals into a crystalline state. The minerals are still present in the water, but they no longer tend to form scale,and will remove existing scale over a period of months depending on usage.Mr. [redacted]  in email and in conversation freely admitted that the sediment and carbon filtration components were working well. His concern was mainly with the scale prevention component. It was only later that Mrs. [redacted] disclaimed Mr. [redacted] statements for self-serving purposes, saying that the system did not work at all. Mr. [redacted]  also described in conversation how an evaporative cooler installed subsequently to the SP3 was completely packed with calcium deposits. He mentioned that it was on a brand-new dedicated line straight from the SP3.later  we realized that the [redacted] use very little water as Mr. [redacted] travels frequently for his job,and so we replaced the SP3 media tank with a smaller tank to account for the reduced usage.What we didn't put together until much later was that the evaporative cooler was used more frequently and was siphoning and drawing into itself all of the deposits that the SP3 descaling action was loosening from the other areas of the home. This explains how a new, water using piece of equipment could contain an abnormal amount of calcium crust,and is additional evidence that the system is indeed working. (See exhibit 5, page 8)We also sent Mr. [redacted] a TDS meter. If the TDS meter showed a 10% drop in untreated TDS it would indicate that the Scale Prevention component was operating as advertised since neither sediment nor carbon filtration disturb TDS. We requested that Mr. [redacted] use the TDS meter to test the water in several places, he did,and he reported several data points beating the 10% drop (email C). Unfortunately the TDS meter, which is primarily used in conjunction with Reverse Osmosis systems (which do remove TDS) has a "Water Quality" scale on it which confused the [redacted]. After reading the scale they expected that their Whole House filtration and scale prevention system should produce the same, low TDS,quality water as a reverse osmosis system. We advised Mr. [redacted]  that the scale on the TDS meter did not apply to his application or to his equipment, and that the SP3 system was doing everything it was advertised to,but it was too late. Perhaps,in spite of the detailed description where they purchased the product,they had the expectation that the SP3 would perform like a traditional ion-exchange water softener (well offer these system as well) or a whole house reverse osmosis system where the water quality is changed much faster and more dramatically (and with much more severe environmental consequences too).Even after Mrs. [redacted]  disclaimed her husband's correspondence, and asserted in bad faith that the "system has never worked" (see email B) we offered to exchange the Scale Prevention tank for a traditional ion-exchange softener, or provide an undersink reverse osmosis system free of charge in order to resolve the case amicably. Mrs. [redacted]  has declined our offer and she has threatened legal action.SummaryThe water treatment  equipment sold to [redacted]  is performing as advertised,as evinced by Mr. [redacted] own written  statements,anecdotal evidence,and data obtained on site. [redacted]  has acted in bad faith in disclaiming Mr.  Morrow's  written  statements for self-serving purposes, and has provided no actual evidence supporting her claim. Please dismiss this claim as it has no merit.

Review: The whole house water filtration system we purchased does not work. Our water is still

untreated. We had it tested at our local water company and it is still exactly the same as

the local water in our town.Desired Settlement: We just want our money back. A total refund of the purchase price.

Business

Response:

Mrs. [redacted] is not being entirely truthful when she testifies that "The whole house filtration system we purchased does not work."In the words of Mr. [redacted] from email correspondence dated Monday,July 28, 2014 10:28AM "Untreated 527 treated 485" and "the prefilters ARE picking up contaminants". (See email A)The problem in this case is with incorrect expectations, not product performance.Our company does not reach out to customers. We do not cold call, go door to door, send out flyers ,or employ any active marketing of any kind. Customers use the internet to find our company website, where they can read our product descriptions (see exhibit 1), FAQs (see exhibit 2),and choose to make a purchase at will. We provide a 30-day, 100% satisfaction guarantee. If within 30 days a customer is dissatisfied with a product for any reason, they may return it for a full refund. (See exhibit 4)On January 7,2014 Mr. [redacted] ordered (1) Nelsen SP3 Scale Prevention System with Filtration. (See exhibit 3) It was delivered on January 8, 2014. We did not receive an email from Mr. [redacted] advising us of his dissatisfaction for well over 5 months. Mrs. [redacted] acknowledges the 5 month gap between the time of sale and their complaint. (See email B) At that point we proceeded to work with Mr. [redacted] to ensure that the product was installed correctly,and that it was being used properly. After consulting with the system's original manufacturer- the Nelsen Corporation- we sent them a smaller media tank to account for their lower than normal usage,and resolve the problem. We also sent them a Total Dissolved Solids (TDS) meter to verify system performance. Sending them this TDS meter turned out to be a mistake as it only served to exacerbate the real problem at hand- incorrect expectations.The Nelsen SP3 Scale Prevention system with filtration (SP3 hereafter) is intended and advertised to:• Prevent the formation of scale• Filter out suspended particles (sediment) to 1micron• Filter out chlorine chemicals taste and odorThis piece of equipment does not use reverse osmosis,nor does it use traditional ion-exchange (salt) softening. The product description and the related FAQ are very clear. We do sell a traditional ion-exchange (salt) softener side by side with the SP3 and it's even less expensive.There are three components in the SP3 system- the sediment filter (sediment filtration),the carbon filter (chlorine chemical taste and odor filtration),and the media tank containing Filtersorb SP3 media (scale prevention). The sediment filter is a traditional multi-layer,spun polypropylene sediment filter which physically traps particulates. The carbon filter is a radial flow coconut shell activated carbon filter containing approximately 5 lbs of carbon media to adsorb chlorine chemicals taste and odor into its structure. The SP3 Scale prevention media works by converting the calcium and magnesium minerals into a crystalline state. The minerals are still present in the water, but they no longer tend to form scale,and will remove existing scale over a period of months depending on usage.Mr. [redacted] in email and in conversation freely admitted that the sediment and carbon filtration components were working well. His concern was mainly with the scale prevention component. It was only later that Mrs. [redacted] disclaimed Mr. [redacted] statements for self-serving purposes, saying that the system did not work at all. Mr. [redacted] also described in conversation how an evaporative cooler installed subsequently to the SP3 was completely packed with calcium deposits. He mentioned that it was on a brand-new dedicated line straight from the SP3.later we realized that the [redacted] use very little water as Mr. [redacted] travels frequently for his job,and so we replaced the SP3 media tank with a smaller tank to account for the reduced usage.What we didn't put together until much later was that the evaporative cooler was used more frequently and was siphoning and drawing into itself all of the deposits that the SP3 descaling action was loosening from the other areas of the home. This explains how a new, water using piece of equipment could contain an abnormal amount of calcium crust,and is additional evidence that the system is indeed working. (See exhibit 5, page 8)We also sent Mr. [redacted] a TDS meter. If the TDS meter showed a 10% drop in untreated TDS it would indicate that the Scale Prevention component was operating as advertised since neither sediment nor carbon filtration disturb TDS. We requested that Mr. [redacted] use the TDS meter to test the water in several places, he did,and he reported several data points beating the 10% drop (email C). Unfortunately the TDS meter, which is primarily used in conjunction with Reverse Osmosis systems (which do remove TDS) has a "Water Quality" scale on it which confused the [redacted]. After reading the scale they expected that their Whole House filtration and scale prevention system should produce the same, low TDS,quality water as a reverse osmosis system. We advised Mr. [redacted] that the scale on the TDS meter did not apply to his application or to his equipment, and that the SP3 system was doing everything it was advertised to,but it was too late. Perhaps,in spite of the detailed description where they purchased the product,they had the expectation that the SP3 would perform like a traditional ion-exchange water softener (well offer these system as well) or a whole house reverse osmosis system where the water quality is changed much faster and more dramatically (and with much more severe environmental consequences too).Even after Mrs. [redacted] disclaimed her husband's correspondence, and asserted in bad faith that the "system has never worked" (see email B) we offered to exchange the Scale Prevention tank for a traditional ion-exchange softener, or provide an undersink reverse osmosis system free of charge in order to resolve the case amicably. Mrs. [redacted] has declined our offer and she has threatened legal action.SummaryThe water treatment equipment sold to [redacted] is performing as advertised,as evinced by Mr. [redacted] own written statements,anecdotal evidence,and data obtained on site. [redacted] has acted in bad faith in disclaiming Mr. Morrow's written statements for self-serving purposes, and has provided no actual evidence supporting her claim. Please dismiss this claim as it has no merit.