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Advanced Water Systems, Inc.

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Advanced Water Systems, Inc. Reviews (2)

Review: Well pump was replaced. Pump installed isn't sufficient for the house. Prior pump allowed my irrigation system to work. This pump isn't strong enough for my irrigation system to work.Desired Settlement: We spoke to the owner Gene a few times. He was to swap out the pump but has yet to do so after a month and has not returned calls asking when he will show up to perform the exchange.

Business

Response:

Advanced Water Systems was called out an a Sunday afternoon for a customer without water. Our technician pulled the water pump out of the well and determined it needed a new submersible water pump. The existing pump in the well was a 1/2 10gpm Goulds submersible pump. Our company carries the Grundfos Stainless steel brand. Our technician installed a new 1/2 hp Grundfos Stainless steel model that matched to the Goulds. A few days later the owner called and indicated the middle zone on his irrigation system did not have enough pressure. Everything with the pump was functional but did not seem to deliver enough water. The office told him we would go back out and install another pump in case there was some issue with the new pump installed. He gave us the approval to go and install another pump sometime during then week. We installed the pump on a Thursday afternoon while no one was home and changed the brand of the pump. We installed a 1/2 hp 10 gpm [redacted] submersible pump. This pump delivers the most water for this pump setting. We received another call a week later stating the water pressure was still too low. During the conversation the owner indicated a loss of water pressure when they were running the irrigation system and trying to run water in the house. We explained how the pump runs and the amount of water a submersible at that depth can deliver. The only time there were issues is when the irrigation was running. We explained how to run the irrigation at a different time of day and water use in the house. The owner had just moved into the house and came from city water. As of today the issues appear to be solved.Gene F[redacted]Advanced Water Systems

Review: I contacted company in regards to doing work at my residence on a well/pump system. Owner of company came at predetermined date and gave verbal estimate for proposed work. I requested estimate in writing via mail or email. Never heard back from company.Desired Settlement: A reason for company not sending a written estimate

Business

Response:

We, at Advanced Water Systems, apologize for not getting your request written quote to you in a timely fashion as we are short-handed due to two of our technicians being out of work at this time. We will work to ensure this

does not happen in the future.

Thank you

Advanced Water Systems

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Description: Pumps - Service & Repair, Water Analysis, Septic Tanks & Systems Contractors & Dealers, Water Well Drilling & Service, Water Treatment Equipment,Service & Supplies, Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (NAICS: 811310)

Address: 484 Wolcott St, Wolcott, Connecticut, United States, 06705

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