Advanced Web Solutions

To Whom It May Concern,We have reviewed the complaint filed by Ms***, and have forwarded that information to our lawyerWe will provide a formal response within business days.Sincerely,Advanced Web Solutions

Our firm represents Advanced Web Solutions (“AWS”) who is the subject of a complaint by [redacted] received in your office on November 24, While Ms [redacted] letter states that she was sending you a copy of the demand letter “solely for informative and record keeping purposes,” she also stated that the letter should serve as her formal complaintThe inconsistency in her own letter to you is indicative of the inaccuracy in the complaint itselfOn February 24, 2011, Ms [redacted] spoke with a representative of AWS and signed up for AWS’s Executive Marketing program for her existing website, the dasdiscountsThe amount agreed upon was $AWS explained its fulfillment process and indicated they would follow up in 5-business days to complete a questionnaire so that they could obtain specific information about her businessOver the next week AWS created Ms***’s Business Blog, Online Press Release, XML Sitemap, and related documentsHowever, in order to install and publish these services to the Internet AWS needed access to Ms***’s websiteAWS attempted to contact Ms [redacted] to obtain the login credentials to her website to publish the materialsDespite multiple attempts, they were unable to reach her by telephone and she did not return a message that they left directly with her husbandOn April 26, 2011, AWS received a letter from [redacted] stating that Ms [redacted] had opened a dispute against AWSShe claimed in the dispute that she did not recognize the charge and did not authorize the transactionAWS responded to [redacted] with support showing that the charge was valid, and [redacted] closed the dispute in its favorOn November 10, 2011, Ms [redacted] sent an email requesting to cancel the service she purchased from AWSThree years later, on November 24, 2014, Ms [redacted] filed the complaint with your office requesting a full refund of the $

To Whom It May Concern;
We transferred server providers in October It seems that Ms***'s database needed further configuration and we apologize for any interruption in serviceMs*** was charge four times after this transfer, and we will gladly credit Ms*** for these
monthsWe have already credited Ms*** one monthly fee on December 20, So the amount we will be refunding is $
Thank you,
Advanced Web Solutions

Our firm represents Advanced Web Solutions (“AWS”) who is...

the subject of a complaint by [redacted] received in your office on November 24, 2014. While Ms. [redacted] letter states that she was sending you a copy of the demand letter “solely for informative and record keeping purposes,” she also stated that the letter should serve as her formal complaint. The inconsistency in her own letter to you is indicative of the inaccuracy in the complaint itself. On February 24, 2011, Ms. [redacted] spoke with a representative of AWS and signed up for AWS’s Executive Marketing program for her existing website, the dasdiscounts. The amount agreed upon was $2000.00. AWS explained its fulfillment process and indicated they would follow up in 5-7 business days to complete a questionnaire so that they could obtain specific information about her business.
Over the next week AWS created Ms. [redacted]’s Business Blog, Online Press Release, XML Sitemap, and related documents. However, in order to install and publish these services to the Internet AWS needed access to Ms. [redacted]’s website. AWS attempted to contact Ms. [redacted] to obtain the login credentials to her website to publish the materials. Despite multiple attempts, they were unable to reach her by telephone and she did not return a message that they left directly with her husband.
On April 26, 2011, AWS received a letter from [redacted] stating that Ms. [redacted] had opened a dispute against AWS. She claimed in the dispute that she did not recognize the charge and did not authorize the transaction. AWS responded to [redacted] with support showing that the charge was valid, and [redacted] closed the dispute in its favor. On November 10, 2011, Ms. [redacted] sent an email requesting to cancel the service she purchased from AWS.
Three years later, on November 24, 2014, Ms. [redacted] filed the complaint with your office requesting a full refund of the $2000.00.

On March 14, 2013 Mr. [redacted] spoke with a representative in our sales department, and on this date he contracted with our company to complete an XML sitemap and Keyword list for his website. On this date we sent him a contract detailing the service, which he completed and returned to our office. We...

have read Mr. [redacted]'s complaint and feel that the information he provided is inaccurate. Mr. [redacted] did not purchase a website from us, so this make his entire complaint invalid. We understand that Mr. [redacted] may have opened this complaint in error and welcome the opportunity to speak with him and clarify everything if needed. We can produce the original contract, which shows the service Mr. [redacted] purchased, we can produce email correspondence that also supports this, and we will gladly provide this support if necessary. We do not feel that Mr. [redacted] has a valid complaint because his complaining is regarding services he did not purchase from our company. At this time Mr. [redacted] is not entitled to a credit or refund, and we ask that this complain be closed.Sincerely,Advanced Web Solutions

To Whom It May Concern,We have reviewed the complaint filed by Ms. [redacted], and have forwarded that information to our lawyer. We will provide a formal response within 5 business days.Sincerely,Advanced Web Solutions

To Whom It May Concern;

We transferred server providers in October 2013. It seems that Ms. [redacted]'s database needed further configuration and we apologize for any interruption in service. Ms. [redacted] was charge four times after this transfer, and we will gladly credit Ms. [redacted] for these...

months. We have already credited Ms. [redacted] one monthly fee on December 20, 2013. So the amount we will be refunding is $389.85.

Thank you,

Advanced Web Solutions

Our firm represents Advanced Web Solutions (“AWS”) who is...

the subject of a complaint by [redacted] received in your office on November 24, 2014. While Ms. [redacted] letter states that she was sending you a copy of the demand letter “solely for informative and record keeping purposes,” she also stated that the letter should serve as her formal complaint. The inconsistency in her own letter to you is indicative of the inaccuracy in the complaint itself. On February 24, 2011, Ms. [redacted] spoke with a representative of AWS and signed up for AWS’s Executive Marketing program for her existing website, the dasdiscounts. The amount agreed upon was $2000.00. AWS explained its fulfillment process and indicated they would follow up in 5-7 business days to complete a questionnaire so that they could obtain specific information about her business.
Over the next week AWS created Ms. [redacted]’s Business Blog, Online Press Release, XML Sitemap, and related documents. However, in order to install and publish these services to the Internet AWS needed access to Ms. [redacted]’s website. AWS attempted to contact Ms. [redacted] to obtain the login credentials to her website to publish the materials. Despite multiple attempts, they were unable to reach her by telephone and she did not return a message that they left directly with her husband.
On April 26, 2011, AWS received a letter from [redacted] stating that Ms. [redacted] had opened a dispute against AWS. She claimed in the dispute that she did not recognize the charge and did not authorize the transaction. AWS responded to [redacted] with support showing that the charge was valid, and [redacted] closed the dispute in its favor. On November 10, 2011, Ms. [redacted] sent an email requesting to cancel the service she purchased from AWS.
Three years later, on November 24, 2014, Ms. [redacted] filed the complaint with your office requesting a full refund of the $2000.00.

On March 14, 2013 Mr. [redacted] spoke with a representative in our sales department, and on this date he contracted with our company to complete an XML sitemap and Keyword list for his website. On this date we sent him a contract detailing the service, which he completed and returned to our office. We...

have read Mr. [redacted]'s complaint and feel that the information he provided is inaccurate. Mr. [redacted] did not purchase a website from us, so this make his entire complaint invalid. We understand that Mr. [redacted] may have opened this complaint in error and welcome the opportunity to speak with him and clarify everything if needed. We can produce the original contract, which shows the service Mr. [redacted] purchased, we can produce email correspondence that also supports this, and we will gladly provide this support if necessary. We do not feel that Mr. [redacted] has a valid complaint because his complaining is regarding services he did not purchase from our company. At this time Mr. [redacted] is not entitled to a credit or refund, and we ask that this complain be closed.Sincerely,Advanced Web Solutions

To Whom It May Concern,We have reviewed the complaint filed by Ms. [redacted], and have forwarded that information to our lawyer. We will provide a formal response within 5 business days.Sincerely,Advanced Web Solutions

To Whom It May Concern:We have reviewed Ms. [redacted]'s claim and would like to take this opportunity to respond to the claims in the order they were listed.1. Ms. [redacted] claims that the we stated that the money "invested with them would be paid off in no time". This statement is...

completely unwarranted. We presented our services to Ms. [redacted] the same way they are presented to each of our customers. In fact, we have provided the Revdex.com with a copy of our script, which contains not mention of earnings and such.'2. Ms. [redacted] claims that we "indicated I would rank on the first page of [redacted] because of the services they provide." We believe this statement has no merit. We offer a Web 2.0 services that consists of a Blog, Press Release, XML Sitemap, etc. Inbound links are a major part of [redacted]'s algorithm, which is used during the ranking process, and the services we offer are meant to create and increase the amount of inbound links to Ms. [redacted]'s website.3. Ms. [redacted] claims that we did not verbally tell her where we were located. We believe Ms. [redacted] is referring to the Arizona New Business Opportunity Law, which she referred to during our conversations. We want to be clear that we did not sell Ms. [redacted] a business opportunity and did not sell services related to a business opportunity. We are a marketing and web design company and present and offer our services as such. If Ms. [redacted] is involved with a business opportunity we are not aware of this and it was done unbeknownst to us.We believe that this complaint is completely baseless. Ms. [redacted] sent an email to us on November 8, 2013 requesting to cancel. This was done after she had completed our questionnaire and the services had been completed. At that time Ms. [redacted] noted in her email that she was cancelling due to a major change in her life which was affecting her health. At no time did she make any of these claims known to us. We advised her that she was outside of the cancellation period and that the services had begun. Based on the facts, we believe that Ms. [redacted] is making bogus claims in attempt to discredit us.Sincerely,Advanced Web Solutions

In response to Advanced Web Solutions:
Whatever Advanced Web Solutions (AWS) has submitted to the Revdex.com does not add up  to what I was told during the sales pitch. AWS could have written down anything for the Revdex.com. They are obviously only going to submit something that benefits their position. They absolutely sold me services that related to a business opportunity. The original website was a business opportunity and AWS claimed their services would help that business opportunity produce profits. “There was NOreason to believe that I would think their services WOULDN’T result in profits. Why would I buy services from a telemarketer if I didn't believe they were going to work? They spent most of the time telling me how their services would increase traffic and would then translate into sales. Only a small little line in the contract says “no guarantees". With that being said, I wonder if they are registered in the state of Massachusetts to make telephone solicited sales. I will stand by my original complaint… I would like to add that I never mentioned anything to her in a phone call about the Arizona New Business Opportunity Law. Why would I even bring that up in a conversation with them?
Again, they have not purchased a domain name or hosted it, or any of the other things listed on the contract that I submitted to you in my first complaint.
Once again I would like to reiterate a few points in my original complaintIn Exhibit A: 4.2 It says the agreement may not be terminated within the first 30 days. The provisions of Sections 3 and 4 will survive any expiration or termination of this agreement.
Albeit there is at the bottom of the contract a 3 day cancellation clause… How can you have both? I tried to cancel as what I wrote in my original complaint and they would not comply with anything. I have nothing to show for it. They did nothing that I ever saw except for an email regarding a site map that was never delivered to the existing website that they did nothing with. 
Once again, I stick by my original complaint and feel I should get a full refund.
Most Sincerely,

To Whom It May Concern:Mr. [redacted] signed up for our Executive Marketing Program April 13, 2013 for his existing website- [redacted].com. Mr. [redacted]'s program primarily consisted of a Business Blog, which was presented as a tool to generate inbound links to Ms. [redacted]'s website....

Mr. [redacted] began working with Justin in our customer support department on May 17, 2013. From this date and through August 8, 2013 Mr. [redacted] worked with our customer support department on fourteen separate occasions. These appointments consisted of accessing the blog, writing blog posts, adding images, creating links, and so forth. In fact Mr. [redacted] communicated to us on August 8, 2013 that he no longer needed our assistance with writing blog posts and would take over the process. Mr. [redacted] is now claiming that we were to properly construct his website using the best keyword. This statement is completely contradictory to what Mr. [redacted] purchase. Mr. [redacted] had a website hosted before we called him and the website was being hosted by another company. The only service we offered that was fulfilled through his website was home page content. However, this should not be seen as a ranking tool and was not presented in this way. Mr. [redacted] used our services, understood what he purchased, and worked on the blog after our appointments stopped. So to make a complaint of this nature with unwarranted claims is unfair and should be treated as such.Sincerely,Advanced Web Solutions

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Advanced Web Solutions reply has not addressed my reason for dispting.  They are denying that they made any agreement to service or improve my website.  [redacted] got me excited about what he would do for my site and the flood of traffic I would receive as a result of his improvements.  He told me he was familiar with the program that created the website so he would be able to correct the [redacted] violations, add the keywords and rewrite some of the content on the site.  I would not have been interested in paying him to set up a blogging site and then expecting me to do the work of posting blogs.

He set his own agenda once he had payment.  Here is a paragraph I wrote to describe his initial contact with me.

[redacted] contacted me on a cold phone call. He had seen my website. He was very critical of my site, found a lot of fault with it. He said it had 11 violations of [redacted] guide lines. It had poor keywords etc., etc. Then he told me how he could transform it, get it on first page of [redacted]. He did searches on [redacted] to demonstrate the number of people searching for keywords for my products and speculated on the number of visitors would be likely to see my site when he would get it on page 1. Of that number a certain percentage would buy my products. He gave me the impression that he would take a personal interest to make this happen with my website.

He contacted me.  I did not contact him for help.

Regards,