Advanced Window Fashions, Inc.

I apologize for any misunderstanding, but I never promised a refund.  We always however promise a re-cleaning when the customer is willing an able.  We however cannot guarantee the cleaning, photos or the word of a competitor due to them being a competitor.

I am rejecting this response because:
We reject the response to the above claim as final...

action. After I filed my initial complaint, I was contacted by Coit's Customer Service (Randy). In my discussion with Randy agreed to three things:   1) Coit would come back a 3rd time with a team headed by Randy,  2) James [redacted] would not be part of the team, and  3) the charges would be reviewed for adjustment, as the add-on stain service was never disclosed as NOT subject to the 40% discount. Yes, they did come back a third time, however contrary to the agreement I made with Randy, Mr. [redacted] was once again in our home as part of the cleaning team. We have not had any further response from Randy regarding any adjustment. Of the 3 things we agreed to, only the first happened. The only person I did hear from was Mr. [redacted]. Today I received a call from him saying he was at my home to pick up the air movers they left last week. I explained we were both at work and he would need to come when we were home. I will once again, have to meet with Mr. [redacted]. Coit says their policy is 100% satisfaction Guarantee. After 3 days of carpet cleaning services, eight days of air movers blowing all day/night long, no follow-up from Randy, we are not 100% satisfied and are requesting they stand behind their guarantee and refund us. [redacted] ###-###-#### (c)

Greg did offer a refund, but it was refused.  there was no damage done on our part.  We have been in the cleaning business since 1950 with a very awesome track record of getting out stains and odor.  Sometimes in this business they will remain.  We tried on multiple cleanings due to our policy.

I am rejecting this response because:
The employee that Coit sent back out to re clean the original person they sent out the first time. When we explained to him our concerns, he became very defensive and said that we were implying that he did a poor job. My wife then told him that we were not saying that he did a poor job, but were concerned that the carpets did not get cleaned. He then proceeded to tell us that the carpets and dirty because we had been in the house for over a week and obviously had traffic throughout the house. We attempted to explain to him that we had not actually moved into the house for almost a week after the carpets had been cleaned. He re clean the main level and was starting to pack up when my wife told him that the stairs needed to be redone as well. At that point he refused to clean anything else and my wife then demanded that he leave the house and that we were going to ask for our money back. In Coits reply they stated that they had attempted to call but were unable to reach us. We never received a call from them nor did they ever leave a message indicating that they attempted to call us. In Coits response they also stated that they were unaware that we were unhappy with the results, which is completely false. We feel they should refund our money because they failed to adequately clean the carpets

As we have previously discussed, the cost of the area rug was added to, and agreed upon at the time of service, and the cost was added to the original bill.  If there had been an agreement to clean the rug at no cost, it would have been written up accordingly.  As you indicated in your...

complaint, you thought you had paid for it in full, so it does not make sense to say now that you are owed money.  Unfortunately we are unable to reverse the charge, and the $60 balance on your bill is accurate.