? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It sounds good, but I need a solutionThey have been telling me that this would get worked out since 3/I need to get to my patient records! I will be happy to accept their response when we have a resolution Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, ? [redacted]
Complaint: [redacted] I am rejecting this response because:I still have not directly spoken to ADP ( [redacted] is my medical assistant)I had to leave a message with someone who I have not spoken to yetNo one from ADP initiated any calhave been callingWhy would the appropriate representative not call me directly? I do not even know who to callThere were several names on a contact list that I received after the company mentioned that they faxed it to meThere still were no names of the president, vice president, CEO, owner, etc? Lastly, the complaints in the letter were hardly addressedThe response given by the business today eluded to the fact that the billing problems were my fault because they were not correct on our end-that could not be further from the truthThe company is not even doing front end edits as they are supposed to despite less than ethical client chargesAs I stated before, I would like someone to speak to me directly and address the aforementioned concerns on the original complaintDirect communication is key- avoidance is notI, personally, should be contacted- not ***.? Sincerely, [redacted]
Hello, Revdex.com- We appreciate the opportunity to respondOur intent is to find a fair resolution to this complaint for both partiesBoth parties have spent a considerable amount of time over the past months in hopes of doing business togetherUnfortunately, both parties have agreed to part ways effective January 1, Charleston Physical Medicine registered with AdvancedMD for a 12-month contract on 6/29/They provided their sales documentation to transition to implementation on 7/18/ Due to circumstances with the initial scheduling of their assigned Implementation Consultant, the client felt this put them behindTo address their concern AdvancedMD provided a $credit The client moved forward for the next several months working with a tenured consultantThe client participated in hours of 1:training with our staffWe submitted and received approval for each of the EDI agreements they had initially requested In review of their office key, the client successfully sent claims and received ERA’s back to AdvancedMDThings seemed to be progressing well and in good orderIn December, six months into the 12-month contract, the client requested they be allowed to terminate their agreementAdvancedMD reviewed the request and decided to it was in the best interest of both partiesIn addition to the $initially refunded several months ago, in goodwill, AdvancedMD will agree to refund their final invoice of $as wellWe wish the very best for Charleston Physical Medicine and the success of their practice in the futureBest regards, The AdvancedMD Team
Hello-Upon receiving the complaint, we reviewed it with our sales and marketing teamAn oversight was determined and a $e-gift card was sentWe appreciate this being brought to our attention and hope this has rectified the concern.Thanks
Complaint: [redacted] I am rejecting this response because: I made sure upon inquiry for the software that I needed training and help to be in house billing- THIS WAS VERY CLEAR and asked for months yet I signed for months since it was not availableThe month period supposed to end Oct 20th yet AdvancedMD made it like they gave me favor by ending till Nov 3othI have to fight for hour training- which is not scheduled nor happened yetIt is very hard to move to another software since your have to go through insurance contracts etc and will take about months and advancedMD is obviously using this to their advantageEach department is not aware of whats going on and I have to suffer for thisAll you get is "we will promise to make it better for you" then you are assigned to another person who has no idea what is going on Sincerely, [redacted]
Hello, Bappreciate the opportunity to assist with this concernWe have reviewed the details of this matter and? have determined it is in the best interest of both parties to dismiss the agreement and also refund $paid to dateWe apologize for any frustration and wish Interpersonal Wellness success in the future.Best regards,AdvancedMD - Client Services
Hello, Revdex.com-? Regarding the complaint made by Mr [redacted] (Maryland Healthcare PC), the following is a summary of the what our understanding is of the situation and the steps we have taken to bring this to an agreeable resolution:? Client entered contract with RCM and signed for six months Client went through standard Implementation and training for RCM services Client was provided four hours of training included with the contract purchase at no cost (to be utilized when moving billing in house).? We have been working with Rebekah at his office to schedule this training ensuring she is able to move forward with bringing billing in house Client was provided terms of services and cancellation instructions upon signing his contractTowards the end of his contract terms, he felt mislead by AdvancedMD on required notification of terminationWe allowed him to exit his RCM contract early (days) without holding him to the standard terms for any RCM clientA rate reduction for RCM services was offered to the client, yet was declinedAt this point? the termination with RCM services is effective 11/30/and he has the ability to walk away from AdvancedMD completely if he so chooses When working with the client on 11/20/2017, Rebekah asked for a quote for the exact services they currently haveWe provided the estimate and the doctor was concerned about the amountWe then re-wrote the estimate to include just the basic software (offered at $per provider/NP).? If an office has more than one provider, the costs reflect accordinglyOur sincere intent is to? resolve this for the client? and continue the partnershipBest regards,AdvancedMD Team ? ? ? ?
? Complaint: [redacted] I am rejecting this response because: I made sure upon inquiry for the software that I needed training and help to be in house billing- THIS WAS VERY CLEAR and asked for months yet I signed for months since it was not availableThe month period supposed to end Oct 20th yet AdvancedMD made it like they gave me favor by ending till Nov 3othI have to fight for hour training- which is not scheduled nor happened yetIt is very hard to move to another software since your have to go through insurance contracts etc and will take about months and advancedMD is obviously using this to their advantageEach department is not aware of whats going on and I have to suffer for thisAll you get is "we will promise to make it better for you" then you are assigned to another person who has no idea what is going on.? Sincerely, [redacted]
Hello, Revdex.com-One of our sales managers was able to make contact with the client.? It seems there was a misunderstanding regarding billing software vsbilling servicesThe conversation seemed to help clarify things for the clientThe sales manager offered to let the client out of their contractThanks,? AdvancedMDClient Services
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, Revdex.com- Our medical billing operations manager provided the following feedback after researching the efforts made with the client: I spoke with [redacted] today, 8/15/ [redacted] is the office manager at DrH [redacted] ’s office and confirmed receipt of the contact information on 8/10/ [redacted] and DrH [redacted] have successfully called directly since 8/11/We have also scheduled a weekly call with the client to discuss the AR issuesI emphasized the importance of our partnership with them to ensure bills are transmitted correctly and timelyWe will continue to meet with them weekly until we are all comfortable with the direction of their AR/billingBest regards, AdvancedMDRCM Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, Revdex.com-One of our sales managers was able to make contact with the clientIt seems there was a misunderstanding regarding billing software vsbilling servicesThe conversation seemed to help clarify things for the clientThe sales manager offered to let the client out of their contractThanks, AdvancedMDClient Services
Hello, Revdex.cappreciate the opportunity to address these concerns and hope to have a positive resolution for both partiesOur sales team has reached out multiple times by phone and also email to discuss a potential remedyAdvancedMD has yet to receive a response over the past week.We hope to connect with this practice and wish them the very best in all their future business endeavors.Best regards,AdvancedMD - Client Services
Hello, Revdex.com- Client training has been scheduled for next weekTwo sessions: Monday, December and Friday, December We are confident these sessions will improve our partnership with the client and increase the value in utilizing AdvancedMD software for medical billing.Best regards, AdvancedMD Team
Revdex.com- Our sales VP and manager have been reviewing the details shared by the client and the sales practices usedThey have also been reaching out to other departments and associates to determine where other misunderstandings could have occurred - including implementation, etcThere may be confusion pertaining to the software being used for billing by the client and / or billing being done for the clientWe recognize the great services the client is providing as a non-profit in their communityOne of our sales managers will be reaching out to the client to discuss a solution to their contract request - if not alreadyWe hope to come to an agreement soon.Thanks,AdvancedMD Client Services
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It sounds good, but I need a solutionThey have been telling me that this would get worked out since 3/I need to get to my patient records! I will be happy to accept their response when we have a resolution Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, ? [redacted]
Complaint: [redacted] I am rejecting this response because:I still have not directly spoken to ADP ( [redacted] is my medical assistant)I had to leave a message with someone who I have not spoken to yetNo one from ADP initiated any calhave been callingWhy would the appropriate representative not call me directly? I do not even know who to callThere were several names on a contact list that I received after the company mentioned that they faxed it to meThere still were no names of the president, vice president, CEO, owner, etc? Lastly, the complaints in the letter were hardly addressedThe response given by the business today eluded to the fact that the billing problems were my fault because they were not correct on our end-that could not be further from the truthThe company is not even doing front end edits as they are supposed to despite less than ethical client chargesAs I stated before, I would like someone to speak to me directly and address the aforementioned concerns on the original complaintDirect communication is key- avoidance is notI, personally, should be contacted- not ***.? Sincerely, [redacted]
Hello, Revdex.com- We appreciate the opportunity to respondOur intent is to find a fair resolution to this complaint for both partiesBoth parties have spent a considerable amount of time over the past months in hopes of doing business togetherUnfortunately, both parties have agreed to part ways effective January 1, Charleston Physical Medicine registered with AdvancedMD for a 12-month contract on 6/29/They provided their sales documentation to transition to implementation on 7/18/ Due to circumstances with the initial scheduling of their assigned Implementation Consultant, the client felt this put them behindTo address their concern AdvancedMD provided a $credit The client moved forward for the next several months working with a tenured consultantThe client participated in hours of 1:training with our staffWe submitted and received approval for each of the EDI agreements they had initially requested In review of their office key, the client successfully sent claims and received ERA’s back to AdvancedMDThings seemed to be progressing well and in good orderIn December, six months into the 12-month contract, the client requested they be allowed to terminate their agreementAdvancedMD reviewed the request and decided to it was in the best interest of both partiesIn addition to the $initially refunded several months ago, in goodwill, AdvancedMD will agree to refund their final invoice of $as wellWe wish the very best for Charleston Physical Medicine and the success of their practice in the futureBest regards, The AdvancedMD Team
Hello-Upon receiving the complaint, we reviewed it with our sales and marketing teamAn oversight was determined and a $e-gift card was sentWe appreciate this being brought to our attention and hope this has rectified the concern.Thanks
Complaint: [redacted] I am rejecting this response because: I made sure upon inquiry for the software that I needed training and help to be in house billing- THIS WAS VERY CLEAR and asked for months yet I signed for months since it was not availableThe month period supposed to end Oct 20th yet AdvancedMD made it like they gave me favor by ending till Nov 3othI have to fight for hour training- which is not scheduled nor happened yetIt is very hard to move to another software since your have to go through insurance contracts etc and will take about months and advancedMD is obviously using this to their advantageEach department is not aware of whats going on and I have to suffer for thisAll you get is "we will promise to make it better for you" then you are assigned to another person who has no idea what is going on Sincerely, [redacted]
Hello, Bappreciate the opportunity to assist with this concernWe have reviewed the details of this matter and? have determined it is in the best interest of both parties to dismiss the agreement and also refund $paid to dateWe apologize for any frustration and wish Interpersonal Wellness success in the future.Best regards,AdvancedMD - Client Services
Hello, Revdex.com-? Regarding the complaint made by Mr [redacted] (Maryland Healthcare PC), the following is a summary of the what our understanding is of the situation and the steps we have taken to bring this to an agreeable resolution:? Client entered contract with RCM and signed for six months Client went through standard Implementation and training for RCM services Client was provided four hours of training included with the contract purchase at no cost (to be utilized when moving billing in house).? We have been working with Rebekah at his office to schedule this training ensuring she is able to move forward with bringing billing in house Client was provided terms of services and cancellation instructions upon signing his contractTowards the end of his contract terms, he felt mislead by AdvancedMD on required notification of terminationWe allowed him to exit his RCM contract early (days) without holding him to the standard terms for any RCM clientA rate reduction for RCM services was offered to the client, yet was declinedAt this point? the termination with RCM services is effective 11/30/and he has the ability to walk away from AdvancedMD completely if he so chooses When working with the client on 11/20/2017, Rebekah asked for a quote for the exact services they currently haveWe provided the estimate and the doctor was concerned about the amountWe then re-wrote the estimate to include just the basic software (offered at $per provider/NP).? If an office has more than one provider, the costs reflect accordinglyOur sincere intent is to? resolve this for the client? and continue the partnershipBest regards,AdvancedMD Team ? ? ? ?
? Complaint: [redacted] I am rejecting this response because: I made sure upon inquiry for the software that I needed training and help to be in house billing- THIS WAS VERY CLEAR and asked for months yet I signed for months since it was not availableThe month period supposed to end Oct 20th yet AdvancedMD made it like they gave me favor by ending till Nov 3othI have to fight for hour training- which is not scheduled nor happened yetIt is very hard to move to another software since your have to go through insurance contracts etc and will take about months and advancedMD is obviously using this to their advantageEach department is not aware of whats going on and I have to suffer for thisAll you get is "we will promise to make it better for you" then you are assigned to another person who has no idea what is going on.? Sincerely, [redacted]
Hello, Revdex.com-One of our sales managers was able to make contact with the client.? It seems there was a misunderstanding regarding billing software vsbilling servicesThe conversation seemed to help clarify things for the clientThe sales manager offered to let the client out of their contractThanks,? AdvancedMDClient Services
? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello, Revdex.com- Our medical billing operations manager provided the following feedback after researching the efforts made with the client: I spoke with [redacted] today, 8/15/ [redacted] is the office manager at DrH [redacted] ’s office and confirmed receipt of the contact information on 8/10/ [redacted] and DrH [redacted] have successfully called directly since 8/11/We have also scheduled a weekly call with the client to discuss the AR issuesI emphasized the importance of our partnership with them to ensure bills are transmitted correctly and timelyWe will continue to meet with them weekly until we are all comfortable with the direction of their AR/billingBest regards, AdvancedMDRCM Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I have not received the gift cardPlease send it to my email addressThank you Sincerely, [redacted]
Hello, Revdex.com-One of our sales managers was able to make contact with the clientIt seems there was a misunderstanding regarding billing software vsbilling servicesThe conversation seemed to help clarify things for the clientThe sales manager offered to let the client out of their contractThanks, AdvancedMDClient Services
Hello, Revdex.cappreciate the opportunity to address these concerns and hope to have a positive resolution for both partiesOur sales team has reached out multiple times by phone and also email to discuss a potential remedyAdvancedMD has yet to receive a response over the past week.We hope to connect with this practice and wish them the very best in all their future business endeavors.Best regards,AdvancedMD - Client Services
Hello, Revdex.com- Client training has been scheduled for next weekTwo sessions: Monday, December and Friday, December We are confident these sessions will improve our partnership with the client and increase the value in utilizing AdvancedMD software for medical billing.Best regards, AdvancedMD Team
Revdex.com- Our sales VP and manager have been reviewing the details shared by the client and the sales practices usedThey have also been reaching out to other departments and associates to determine where other misunderstandings could have occurred - including implementation, etcThere may be confusion pertaining to the software being used for billing by the client and / or billing being done for the clientWe recognize the great services the client is providing as a non-profit in their communityOne of our sales managers will be reaching out to the client to discuss a solution to their contract request - if not alreadyWe hope to come to an agreement soon.Thanks,AdvancedMD Client Services