Advanta Mortgage

In reference to dispute filed by *** [redacted] : First and foremost the three day rescission has nothing to do with a deposit on a job I receive numerous deposits everyday for jobs No home owner should be writing a check for insufficient fund All the talk of moving money around back and forth is hear sayThe check enclosed was returned for insufficient funds which resulted in my bank charging my account $ Ms [redacted] did not care that I got charged for no reason If someone does cancel a job after the deposit is made a refund check would be sent to the home owner or they can pick the check up after the check clears my account To say I cashed the check is not true The check was deposited on Thursday April 9th For Ms [redacted] to say I would rather steal $is a ridiculous statement If the funds were in the account, which by law are suppose to be, there would be no charges made to either party It has nothing to do with if I can afford the $or not Why should I be paying $due to her writing checks without the fund available? I have been in business for years and have never kept a deposit on a cancelled job She made the decision without even speaking to someone about what options could be done and now she is out $and Quality Homes of Rochester is out $for no reason As you see in her letter, like I said earlier, no mention from Ms [redacted] that I got charged $for a check written by her There is no bad intent by Quality Homes at all If the check did not get returned for insufficient funds, Ms [redacted] would have had a check for $5,on the day the check clearedThis has been our policy for years I take my loss for no reason of $she can take her loss [redacted] / [redacted] Style Definitions */

QUALITY HOMES OF ROCHESTER, INCElmgrove Road Rochester, NY Phone (585) 429-Fax (585) 429- To whom it may concern, I am writing in response to the Revdex.com complaint filed by [redacted] , ID # [redacted] I will answer his complaint as written then add a few comments that Mr [redacted] did not mention in his complaintFirst item, nowhere in the contract is written that sheets of OSB or plywood would be installedThe contract states if wood is needed we would install OSB sheets, which we found one sheet that needed to be replaced and proceeded to replace the one sheet of OSBNowhere in the contract does the wording “$per sheet for plywood” Is written that was signed by Mr [redacted] The second item I would like to address is that “the roof is guaranteed for years including labor and material per contract.” Again in this contract signed by Mr [redacted] on 9/16/2011, that statement does not appearThere is a 15-year manufacturer’s warranty on the material, the labor warranty in the contract, which is required by NYS law is stated in item of the enclosed contract, is for one year from the completion dateThis job is years oldEven though Mr [redacted] ’s warranty is over, we sent our job supervisor to his home and sealed a vent at no charge to the homeownerThe homeowner only had a partial roof done with us in 2011, he had existing problems in the other areas of the roof not in our contract as he had them covered with tarps (pictures attached)Mr [redacted] even asked Cliff, job supervisor, to give him a price on fixing the other areas of the roofCliff did work up a number for the project but due to the receiving of this complaint we will not be giving a price outIn Mr [redacted] s letter, page 2, he stated “because the work was done poorly he had to tear apart and repaint several times” but why was there no phone call to my company until 8/22/16, five years after the partial roof was installed per contract? Quality Homes cannot go seal vents of every homeowner every 4-years, that is part of maintenance of the homeowner as caulk and seal crack over timeMr [redacted] s job was also never paid for according to contract(enclosed)He paid the $1,deposit on 9/19/per contract, after that the contract was written to receive $upon start and $upon completionWe started the job approximately 10/1/2011, we didn’t receive a payment until 11/1/and it was of $which broke contract, then we didn’t receive another payment until 3/1/13(ledger enclosed)The payment on 3/1/was a bounced checkI have letters enclosed from [redacted] s mother since she had to pay the remainder for her son, which was not fully paid for until 3/15/2013, a year and a half laterEven after all this and it being after warranty we still went out and sealed his vents at no charge on 8/25/16, which Mr [redacted] signed himself(enclosed)I have been in business years and have had over 20,homeowners and I care about them all, most companies wouldn’t make the 45-minute drive with no charge for the repairPlease find all documents attachedThank you, Ken M [redacted] President

October 22, 2015 I had a phone discussion with Mr. [redacted] on 10/20/15. What we are going to do is have my supervisor for the siding division (Cliff) meet with Mr. [redacted] and walk around the home and help the homeowner come up with a punch list. Once a punch list is made and agreed upon by both parties I will schedule the crews to handle any item that has to do with contracts between both parties. Once that is done Mr. [redacted] will pay the balance owed to Quality Homes and write a letter to the BBB that he is all set. Thank you, Ken M [redacted]

I am writing in reference to the complaint filed by [redacted] on 9/19/2016. This complaint has nothing to do with deposit being held by Quality Homes of Rochester, Inc. We did another job for Ms. [redacted] before this job was contracted and Ms. [redacted] has never paid Quality Homes of... Rochester for additional work from the previous job. I do not understand why she is filing a complaint when both Ms. [redacted] and Quality Homes of Rochester are working with respective attorneys to settle these matters. At the time I spoke with my attorney and she said she can file a complaint but it does not change the matter. There is a legal case going on. This case will be going before a judge to decide the outcome. Quality Homes of Rochester has already thousands of dollars on attorney fees, construction plans and window orders that have never been paid by the homeowner. As stated earlier, the case is being handled by the court system. We did supply her attorney with a list of the upgrades from her previous contract without a response. I feel there is no need for the B.B.B. to move on the matter as both parties have attorneys working on our behalf. Quality Homes of Rochester, Inc. is not holding Ms. ***’s money, we are waiting for the court to decide the outcome. My attorney is [redacted] at The [redacted] at [redacted] ***. Her telephone number is [redacted] I am sure Ms. [redacted] can give you her attorney’s information. Please find the attached draft letter written by Quality Homes of Rochester’s attorney on 08/26/2016. At this time there has not been a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The funds were in the bank when the check was written. I spoke to *** *'*** (salesperson) to cancel the order, and he told me my check would be in the mail. That's when I moved the money back into my savings. SinceI was told that I had a day window to change my mind, I thought why would they deposit my check at all. Why not just mail my original check back to me which I would void. Instead, Mr*** tried to force another meetingwith me on the following Saturday to have someone else from his company look at the job to see if they could come down in price. Little did I know at the time that my check was already being depositedI would rather prevent Mr*** fromdepositing my $and have to wait for who knows how long to get that back - instead I didn't do anything to have him lose money, just went according to his contract. No where does it say that he will deposit the funds during the day period,regardless if you're having them do the work or not Maybe he should stop taking deposits for jobs until he knows for sure that he's actually hired..If I had known that he was going to deposit my check, I would have kept the money in the bank and prevented my acct from being charged $37.00. Still, I don't feel it's right to have someone use your funds when they don't know for sure that they are getting the job
Regards,
*** ***

I am writing in response to the second set of comments made by *** *** on Tuesday,October 4th.As far as the attorney issue, Mrs*** brought the attorneys into action, not Quality Homes. We have enclosed a list of extras that were done to the customers home that were not in the original contract*** *** knows there were things done over and above the original contract and agreed to pay for themIn the contract it states one fire door she had two, Mrs. *** feels she owes nothing- in contract Quality Homes to install solid pavers to walkway, she wanted a poured concrete walkway added which was never paidThe original contract is what we negotiated on and all the changes were to be paidShe also failed to mention there is over $worth of custom made windows and doors for the new addition that Quality Homes has to pay forWe sat down with Mrs*** at her home after we finished the first job, she was told of the extras but she was more concerned about changing the job again on the addition and adding a sunroom.All I ever ask in years in business is to be fairIf you want extra things done we will be glad to accommodate but there is costs involved for add-ons and changesWe sent her attorney a letter on 10/21/15, one year ago, with a breakdown of changes from the original contract and how to move forwardWe have not heard anything until this Revdex.com complaint came throughI am out of $7,worth of upgrades done with an outstanding window order for over $9,000.00 that I had to handle with B&L.Enclosed you will fmd a breakdown of extra work done not in the contract that was sent to the attorney with no answer, also the original contractIf you look at the electric bill which was brought to her attention when she wanted a sensor installed( again not part of the contract) she said she wouldn't pay for that either $All her work was permitted and C&O issued, why does someone think they can have more work done that was not contracted and feel they have no reason to pay? I do not have an attorney on contract, I have spent $1,on my attorneyI have homeowners make changes to jobs a lot but in the end they pay me for anything extraI try to be fair on any chargesIf you read the original contract and compare it to the extrasit will be evidentMrs*** was referred to me by a friend who I have done many jobs for, it was not by T.V or radio as she claimsAlso she only had one child that lived in the homeAs far as bleeding her dry with an attorney, Mrs*** brought the case through her attorneyI believe the court system should be used to decide this matter now

October 13, 2015My letter is into response to the complaint filed by *** *** in reference to customer service Issues.I am the person that spoke with Mr*** on approximately 10-1-in reference t the wall issueI am supplying you pictures of before and after of the job which
you may see what Mr*** is speaking about has nothing to do with the contracted work we did in his home.Mr*** home was built in and has had additions added on over the yearsHe as walls that were built and bows in the wallsIt is not in my contract to rebuild walls with a siding jobAs I have explained to Mr*** on numerous occasionsA siding job is a cosmeticfacelift not a structure repairWhen I spoke with Mr*** on 10-1-he told me he had a friend that said it could have been fixed before the siding which I agree but he would have to pay a carpenter to come out and do the workOn 10-1-I told Mr*** I would bring outa carpenter to give him a price and Mr*** replied noSometimes when you put up the insulation it hides a little but again this is not a structural jobWhen I spoke with Mr*** on 10-1-I told him we could go to arbitration and let both parties speak and what theydecide both parties would agree toMr*** said that would be goodI told Mr*** I would be out of town until10-12-and when I returned we would set the arbitration up Now I can see he did not wait based on his word.) As far as the ceiling leak I told him I would be acrew there right away to repair, Mr*** told me he is not concerned about the ceiling only the bow in the wall(which was there when we started.) As far as the time frames all jobs are an estimated time frame as the contract states base on several conditions, whether being the main oneWhat Mr*** failed to inform you is that the add on dollars were for windows we ordered and rushed in for the job in August (two months after the contract signing.) There were walls on the home when we stripped away the aluminum that we had to put on plywood as nothing was there but studsI have been in business years with over 20,homeowners and we work very hard to satisfy customers but when a customer holds $4,for work that was not contracted to do and wants you to fix a wall area that was never in the contract (enclosed l have completed all items that we in the contract and addendums signed by Mr*** and should be paid the balance of the All materials, etc., have been removed from the propertyIf Mr*** has punch item are contracted we will be glad to address but damage to his house? Please have Mr*** send me a punch list(without the wall). On the completion certificate (enclosed) the only things Mr*** was concerned about with his punch was the east side had waves, west side had waves, and accordingly cut cab e to upper bedroomIn the completion Mr*** was happy with everything under item on except for above, dated 9/28/15. I will wait to hear a response and yes I will lien the home as I have the right to do so until payment is madeWe have followed our contract and completed the items that Mr***has paid us to doThe contract is signed by both partiesI stand behind what I say to a homeowner and I can see Mr*** does not by filing this complaint not waiting as we discussed until10-12-2015.Thank you,Ken M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I would like to say first of all Ken never indicated he was going to be out of town until the 12th, this is the first I have even heard of this We did have the conversation about the walls and he indicated that he could have his contractor come out to give an estimate, I just purchased 35K in services and would feel if there was an issue it would have been addressed when the house was stripped not after the vinyl is installed Cliff from quality homes was about to do a walk trough with me on the punch list, after my discussion with Ken he stopped and I didn't hear from him again until I filed the complaint, that is when he returned to pick up the extra material around the house and pick up the nails Now most importantly here, the $4,that Ken mentions, he indicated to me that he wanted to process one of the payments, mind you the 30K I financed or the 4K I held as a retainer, typically you would hold 10% in which I did, I could have held the 30K since it was related to the work but that was not the agreement The bottom line here, I just want to resolve this, this has been an absolute nightmare Ken wasn't even aware of the damage to my house until the day I spoke with him, the damage happened well over a month prior And he never offered to have the damage repaired as stated, it should have been addressed when the damage took place I didn't even mention that the siders cut my cable TV cable to our house that is still not repaired, if Ken would like to sit down and speak on this I think it would be beneficial for all I have every right to hold a retainer until all work is complete, I can come up with a punch list or he could have Cliff return to walk the house like we were going to a few weeks back Again as I stated I am wanting to resolve this, but this should not hold up the damages being repaired in a timely manner

November 18, 2015I am writing in reference to the complaint filed by *** ***.First item, the contract states 4-weeks not 2-weeks, weather permittingI have enclosedweather logs from WHEC TV, Rochester weather department, dating October 15th throughNovember I Mrs*** roof is a
complete tear off which means no chance of rain in theforecast as we are opening the roof all the way to the drywall stageIn the month of October wehad rain approximately days totaling 2.78in, in November up until the ih we have alreadyhad Days of rain and 3-days with 30-40mph winds (can not be on a roof with 30-40mphwinds)Documents are enclosed.Second item, we have taken on deposit to date of$1,Quality Homes has not made anyother charges to the cardWe have done previous work on the other side of the roof in andshe signed a letter stating she was completely satisfiedLetter also enclosed.She was told last week, Friday November 13th, that her job was coming up right after theHoliday due to weather we have hadShe put a complaint in to Revdex.com after hearing thatI havelost plus days due to weather since the contract was signed and we are only a week to weekand a half behindIf Mrs*** would like her money back I will be glad to refund her$I do not want to work for someone that is not understanding to what we go throughIfshe wants us to do the roof it will be done, weather permitting, the week after the holiday.thank you, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, Quality Homes did not call me on 12/1 to inform me that they would not be starting the job until the next day.  I called them at 9:15 am when the 8 am start time was not met.  When I called them at 9:15 am, a message was taken for the owner to call me back & he did approximately 30-45 minutes later. At that time he informed me that the job that was completed on Fri was going to have additional work done that the customer requested at 11pm on Sun night 11/30.
The only conversaions I received while waiting for the job to start, was when I called them asking them when I could expect a start date, since it was past the time that was expected and I had received notification from the City of [redacted] regarding the siding job not being started, and they informed me the couple of times I called, that they were behind and I requested a letter to that effect, which they did repond to.  They, at no time, took the initiative to contact me to bring me up-to-date on the progress of when to expect a start of the job.  At one point I called them due to being fined by the City of [redacted] for delay in getting my house sided.
The work order was signed off when the siding contractor stated that they had fixed the things we asked for and that the kick plate would be put on the following day, 12/22,  by "[redacted]"  and asked my husband to sign-off so he could receive his monies from Quality Home, which my husband did, even though he should not have.  When [redacted] came on 12/29, since no one was there due to closing the week of Christmas, which was understandable, I pointed out a couple of issues that were found after the siding contractor left that I would like to have fixed, which was small gaps in the facia that just needed caulking.  [redacted] did indicate to me, at that time, that he looked at 1 of the windows and was going to have the contractor return and replace.  At no time did [redacted] tell me the subcontractor would return after a job was completed, he just said they would be back to fix the issues.
I received a voicemail on my phone the day I submitted the complaint to the Revdex.com, stating they were coming yesterday to "fix" the facia that I requested, and understandby, it was below "0" in temperature and I would not expect them to work in those conditions.
I want it noted that Quality Homes of Rochester has not initiated any contact with me, but returned calls when I called them first.
Regards,[redacted]

I am writing
this response to the letter
received from the Revdex.com dated 1/5/ID [redacted]
As far as
the start of the job, the [redacted] were kept in contact with throughout the
delays. When the job was to be started on
Monday December 1st we contacted the homeowner that morning and
explained that the customer before them had added on some fascia and soffit to
their job and that we would be starting their job the next day (Tuesday
December 2nd)I, the owner, personally called Mrs. [redacted] and apologized
that she did not get a call on Friday to give her more notice. I spoke with Mrs. [redacted] again about her kick
plate as our office was closed during the Christmas break. On the day we reopened, Mrs. [redacted] kick
plate was installed and the home owner signed off on a completion certificate
on December 21st, 2014. The
completion certificate is attached and states do not sign until all work has
been completed to your satisfaction and to the terms of your contract
My office
was open the week of New Years on Monday the 29th and Tuesday the 30th
and closed until January 5th, 2015.
I asked my supervisor, [redacted], even though the home owner signed a
completion to their satisfaction to stop by and make sure everything looked
good. [redacted] spoke with the home owner on
December 29th and told Mrs. [redacted] there were some areas he felt
needed caulking and when the siding crew finished the job they were on they
would be right over to address the issuesThese issues are not issues the home
owner found but areas Quality Homes of Rochester felt needed to be
improved. My siding crew would have been
there yesterday January 5th, 2015, the day the office reopened, but
we had 30-mph winds and bad wind chills.
The crew is scheduled to be there today January 6,
I do not
understand the complaint since there were discussions with Mrs[redacted] about
when the final issues would be taken care of and a completion was signed to her
satisfaction

QUALITY HOMES OF ROCHESTER, INC. 556 Elmgrove Road Rochester, NY 14606 Phone (585) 429-5400 Fax (585) 429-5408     To whom it may concern,  I am writing in response to the Revdex.com complaint filed by [redacted], ID # [redacted]. I will answer his complaint as written then add a few...

comments that Mr. [redacted] did not mention in his complaint. First item, nowhere in the contract is written that 10 sheets of OSB or plywood would be installed. The contract states if wood is needed we would install OSB sheets, which we found one sheet that needed to be replaced and proceeded to replace the one sheet of OSB. Nowhere in the contract does the wording “$50.00 per sheet for plywood” Is written that was signed by Mr. [redacted]. The second item I would like to address is that “the roof is guaranteed for 15 years including labor and material per contract.” Again in this contract signed by Mr. [redacted] on 9/16/2011, that statement does not appear. There is a 15-year manufacturer’s warranty on the material, the labor warranty in the contract, which is required by NYS law is stated in item 3 of the enclosed contract, is for one year from the completion date. This job is 5 years old. Even though Mr. [redacted]’s warranty is over, we sent our job supervisor to his home and sealed a vent at no charge to the homeowner. The homeowner only had a partial roof done with us in 2011, he had existing problems in the other areas of the roof not in our contract as he had them covered with tarps (pictures attached). Mr. [redacted] even asked Cliff, job supervisor, to give him a price on fixing the other areas of the roof. Cliff did work up a number for the project but due to the receiving of this complaint we will not be giving a price out. In Mr. [redacted]s letter, page 2, he stated “because the work was done poorly he had to tear apart and repaint several times” but why was there no phone call to my company until 8/22/16, five years after the partial roof was installed per contract?  Quality Homes cannot go seal vents of every homeowner every 4-5 years, that is part of maintenance of the homeowner as caulk and seal crack over time. Mr. [redacted]s job was also never paid for according to contract(enclosed). He paid the $1,000.00 deposit on 9/19/2011 per contract, after that the contract was written to receive $1025.00 upon start and $1400.00 upon completion. We started the job approximately 10/1/2011, we didn’t receive a payment until 11/1/2012 and it was of $500.00 which broke contract, then we didn’t receive another payment until 3/1/13(ledger enclosed). The payment on 3/1/13 was a bounced check. I have letters enclosed from [redacted]s mother since she had to pay the remainder for her son, which was not fully paid for until 3/15/2013, a year and a half later. Even after all this and it being after warranty we still went out and sealed his vents at no charge on 8/25/16, which Mr. [redacted] signed himself(enclosed). I have been in business 28 years and have had over 20,000 homeowners and I care about them all, most companies wouldn’t make the 45-minute drive with no charge for the repair. Please find all documents attached. Thank you, Ken M[redacted] President

In reference
to dispute filed by [redacted]:
First and
foremost the three day rescission has nothing to do with a deposit on a
job. I receive numerous deposits
everyday for jobs. No home owner should
be writing a check for insufficient fund.
All the talk of moving money around back and forth is hear sayThe
check enclosed was returned for insufficient funds which resulted in my bank
charging my account $30.00. Ms[redacted] did not care that I got charged for no reason.
If someone does cancel a job after the deposit is made a refund check
would be sent to the home owner or they can pick the check up after the check
clears my account. To say I cashed the
check is not true. The check was
deposited on Thursday April 9th.
For Ms[redacted] to say I would rather steal $is a ridiculous statement. If the funds were in the account, which by
law are suppose to be, there would be no charges made to either party. It has nothing to do with if I can afford the
$or not. Why should I be paying
$due to her writing checks without the fund available?
I have been
in business for years and have never kept a deposit on a cancelled job. She made the decision without even speaking
to someone about what options could be done and now she is out $and
Quality Homes of Rochester is out $for no reason. As you see in her letter, like I said
earlier, no mention from Ms[redacted] that I got charged $for a check
written by her. There is no bad intent by
Quality Homes at all. If the check did
not get returned for insufficient funds, Ms[redacted] would have had a check for
$5,on the day the check clearedThis has been our policy for years
I take my
loss for no reason of $she can take her loss
[redacted]

In reply to QH answer to my complaint: The complaint has everything to do and more about the 2nd Job Q14 - 5407 deposit being held for over 2 years. I contracted with QH yes to do two Jobs as indicated in the PDF files I enclosed. The 1st job [redacted] was completed and signed off as indicated in the PDF file proof of 1st contract completion? In QH reply to my complaint they included a pdf file that listed items that they said I still owed on the first job. In the following pdf files, I will prove that they were paid. The electrical portion that they included was work that had to be done because, upon final electrical inspection, the items did not pass code. I have both the Bldg. Inspector and the Electrical Inspector who are both aware of this and are willing to answer any questions if need be. I now feel more compelled than ever to alert the Revdex.com and consumers to the practices of this company. In October of 2013, I suddenly became a widow, and had to modify our home to make it possible to live in our home, now that I would be raising our two children, one with disabilities alone. I heard the QH radio and tv advertisements and checked their rating and they seemed capable. It has been two years later and the entire time a consistent battle dealing with this company. As you will see in my attached files, I will more than prove this point. I also would like you to be aware that this situation has never made it to any court or there is no judge deciding a decision as Ken McClure owner of QH stated in his reply. I was sent a letter from QH attorney [redacted] that I was not to contact QH only through an attorney. As I have said before this back and forth paperwork between lawyers has been very costly to me. QH has an attorney on contract, which is a system that slowly bleeds you dry with smoke and mirrors and unbearable frustration at a time in my life when I needed help not the complete opposite. I have pictures of the poor workmanship and can answer any other questions you may have. I know that my proof in my pdf files will not only finally help me and my family and protect others like myself from such injustice. Your system only inabled me to send 4 out of my 7 pdf files. I have the others upon request.

October 22, 2015  I had a phone discussion with Mr. [redacted] on 10/20/15. What we are going to do is have my supervisor for the siding division (Cliff) meet with Mr. [redacted] and walk around the home and help the homeowner come up with a punch list. Once a punch list is made  and agreed upon by both parties I will schedule the crews to handle any item that has to do with contracts between both parties. Once that is done Mr. [redacted] will pay the balance owed to Quality Homes and write a letter to the Revdex.com that he is all set. Thank you, Ken M[redacted]

I am writing in reference to the complaint filed by [redacted] on 9/19/2016.  This complaint has nothing to do with deposit being held by Quality Homes of Rochester, Inc.  We did another job for Ms. [redacted] before this job was contracted and Ms. [redacted] has never paid Quality Homes of...

Rochester for additional work from the previous job.  I do not understand why she is filing a complaint when both Ms. [redacted] and Quality Homes of Rochester are working with respective attorneys to settle these matters.  At the time I spoke with my attorney and she said she can file a complaint but it does not change the matter.  There is a legal case going on. This case will be going before a judge to decide the outcome.   Quality Homes of Rochester has already thousands of dollars on attorney fees, construction plans and window orders that have never been paid by the homeowner. As stated earlier, the case is being handled by the court system.  We did supply her attorney with a list of the upgrades from her previous contract without a response.  I feel there is no need for the B.B.B. to move on the matter as both parties have attorneys working on our behalf.  Quality Homes of Rochester, Inc. is not holding Ms. [redacted]’s money, we are waiting for the court to decide the outcome.  My attorney is [redacted] at The [redacted] at [redacted]. Her telephone number is [redacted] I am sure Ms. [redacted] can give you her attorney’s information.  Please find the attached draft letter written by Quality Homes of Rochester’s attorney on 08/26/2016.  At this time there has not been a response.

Kenneth McClure, the business owner, is meeting with Mr. [redacted] on Tuesday morning to discuss further action. He is bringing Mr. [redacted] a reimbursement check but would like to resolve the issues at that time.

Ken McClure from Quality Homes met with me this morning. He was very professional and I completely accept his explanation of what had happened. We have arrived at a fair compromise position and I have agreed to have the work done in April.thank you for all the help facilitating a resolution[redacted]