Advantage Auto Body

Initial Business Response / [redacted] (1000, 11, 2015/05/26) */ We make every effort to keep our customers "in the loop" through our emails and social mediaAs you can see the card was issued on My and was not attempted to be redeemed until years laterWe don't have record of [redacted] being a customer as we keep all customers on file; we no longer do business with that company, therefore, don't have access to their machinesWe kept an active machine and paid extra for it for years after closing our account, so as to make sure our customers could redeem their cards and sent out several emails and posts on social media along with reminders in the shopI am not sure how she has a card if she is not in our customer records? I am unable to just give out redemptions without a record keeping process in placeI was not here and the girls don't recall her calling, as I generally get all my messages and return callsFor such a nominal amount, I would have resolved the issueThis is the first I have heard of it Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/05/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response states that the business supplied emailHowever, bagladyboutique.com is a webpage, not an email addressAdditionally, the problem is not solved by supplying an email address which makes me have to attempt to contact again! Final Business Response / [redacted] (4000, 16, 2015/06/04) */ If customer would like to come in personally, we will re-issue her a gift cardAgain, I have not received any emails from this customer regarding this complaint, nor do any of my girls recall taking a phone call from her Thank you for help in resolving this issue Final Consumer Response / [redacted] (4200, 18, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I HAVE already been into the location personally, which is what started all of thisAdditionally considering I have been try to get this taken care of for months (now with extremely slow replies) you would think they could accommodate ME instead of asking me to come back againI don't understand why it cannot be mailed like I requested, I had given all information to confirm the amountIf there is an email address I can get this taken care of with, please advise a CORRECT email address (what was given before was a website address) or email me at [redacted] @icloud.comThe first time we came in, that person could not help usSO if you are requiring us to still come back in to get a new card, please advise between what days/hours we would need to return and exactly who we should ask for that can take care of this

Initial Business Response /* (1000, 11, 2015/05/26) */
We make every effort to keep our customers "in the loop" through our emails and social media. As you can see the card was issued on My 2011 and was not attempted to be redeemed until 3 years later. We don't have record of [redacted] being a...

customer as we keep all customers on file; we no longer do business with that company, therefore, don't have access to their machines. We kept an active machine and paid extra for it for 2 years after closing our account, so as to make sure our customers could redeem their cards and sent out several emails and posts on social media along with reminders in the shop. I am not sure how she has a card if she is not in our customer records? I am unable to just give out redemptions without a record keeping process in place. I was not here and the girls don't recall her calling, as I generally get all my messages and return calls. For such a nominal amount, I would have resolved the issue. This is the first I have heard of it.
Initial Consumer Rebuttal /* (3000, 14, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response states that the business supplied email. However, bagladyboutique.com is a webpage, not an email address. Additionally, the problem is not solved by supplying an email address which makes me have to attempt to contact again!
Final Business Response /* (4000, 16, 2015/06/04) */
If customer would like to come in personally, we will re-issue her a gift card. Again, I have not received any emails from this customer regarding this complaint, nor do any of my girls recall taking a phone call from her.
Thank you for help in resolving this issue
Final Consumer Response /* (4200, 18, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I HAVE already been into the location personally, which is what started all of this. Additionally considering I have been try to get this taken care of for months (now with extremely slow replies) you would think they could accommodate ME instead of asking me to come back again. I don't understand why it cannot be mailed like I requested, I had given all information to confirm the amount. If there is an email address I can get this taken care of with, please advise a CORRECT email address (what was given before was a website address) or email me at [redacted]@icloud.com. The first time we came in, that person could not help us. SO if you are requiring us to still come back in to get a new card, please advise between what days/hours we would need to return and exactly who we should ask for that can take care of this.